HUAWEI Care –
Official Battery Replacement Service
Enjoy official battery replacement services at ultra-low prices
Official HUAWEI Battery
90 Days Official Warranty
* 90 days of warranty after the replacement and for battery related problems.
Step1: Purchase Battery Replacement Service on HUAWEI Store
Step 2: Visit HUAWEI Authorised Service Centre or request a postal repair to replace your battery within 30 days after purchasing this service
* If upon inspection of your device the HUAWEI Authorised Service Centre determines that non-battery related components are damaged and require repair or replacement in order to replace the battery or to make the device operational, you may
be offered the option to make a payment for the additional repairs before the repair and battery replacement is performed.
If the damage is unrepairable or you choose not to have the additional repair carried out, your device will be returned to you unrepaired and you will receive a refund on the purchase of the Service.
The battery replacement service is provided by HUAWEI Authorised Service Centres. Applicable models depend on the battery spare parts inventory. Should HUAWEI Authorised Service Centres do not have battery in stock, a longer repair time might apply. Should you wish to request a refund, please contact HUAWEI customer services on 0800 088 6700.
In order to protect your privacy and data security, the software of your device will be reset to its factory settings during the diagnosis and replacement process, and all of your personal data and information may be deleted. For this reason, please make sure that you back up all of your personal data before sending your device for a repair.
Q: I have purchased the HUAWEI Care - Official Battery Replacement Service, but there is no HUAWEI Authorised Service Centre near me, what should I do?
A: You can request a postal repair service, we will collect and deliver your device to our HUAWEI Authorised Service Centre – do not worry, logistics fees are covered by us.
Q: I have purchased the HUAWEI Care – Official Battery Replacement Service, how long do I have until the service expires?
A: This service needs to be booked within 30 days after purchase. If this service should not be booked within that time, an automatic refund will be issued for you and your Official Battery Replacement Service rights will no longer be valid.
Q: How long does a battery replacement take?
A: A battery replacement can usually be completed within 1 hour at our HUAWEI Authorised Service Centres (with appointment). We recommend that you book an appointment prior your visit to avoid waiting time. You can also send your device to us by using the postal repair service. A battery replacement through postal repair usually takes 5 to 7 working days from the day when the device arrives at our HUAWEI Service Centre (while the battery is in stock).
Q: I have purchased the HUAWEI Care - Official Battery Replacement Service, but the HUAWEI Authorised Service Centre does not have available battery spare parts, what can I do?
A: HUAWEI Authorised Service Centres will inform you if your battery replacement cannot be processed. If no battery spare parts are available, we will give you an approximate date of when new stock will become available. If this is not convenient for you, please note that an automatic refund will be issued after 30 days of purchase when the replacement service has not been booked. Alternatively, please contact HUAWEI customer service on 0800 088 6700 to request a refund.
Q: My HUAWEI device was purchased in another country. Can I buy the HUAWEI Care - Official Battery Replacement Service in the UK?
A: No, this service is only available for devices purchased in the UK.
Q: I purchased a HUAWEI Care - Official Battery Replacement Service in another country. Can I replace the battery at a HUAWEI Authorised Service Centre in the UK?
A: No, battery replacements can only be processed in the country when the service was purchased.
Q: What can I do with the old battery of my device once it has been replaced?
A: HUAWEI Authorised Service Centres will hand over the old batteries to a special environmental recycling company to protect our environment.