Battery Purchase

Official Repair Service

Repair your device with HUAWEI Official Repair Service for out of warranty issues.

Original Spare Parts

Cost Saving

Quality Guaranteed

90 Days Warranty

Battery Replacement Service

Need more information on Battery Replacement? Click here!

How does it work

1. Simply pop your serial number in the box

1. Simply pop your serial number in the box

2. Use our postal repair service. Don't worry - We cover the shipping costs.

2. Use our postal repair service. Don't worry - We cover the shipping costs.

3. Send in the device to us.

3. Send in the device to us.

4. We will post the device back to you, when the replacement is completed.

4. We will post the device back to you, when the replacement is completed.

Extra services Purchase the Official Repair Service

You can usually find the serial number on the original packaging or in the device settings. If you would like help with this then click here.

FAQ

Q: I have purchased the Official Repair Service, but there is no HUAWEI Authorised Service Centre near me, what should I do?

A: You can request a postal repair service, we will collect and deliver your device to our HUAWEI Authorised Service Centre – do not worry, logistics fees are covered by us.
Q: I have purchased the Official Repair Service, how long do I have until the service expires?

A: This battery replacement service needs to be booked within 90 days after purchase. If this service should not be booked within that time, an automatic refund will be issued for you and your Official Repair Service rights will no longer be valid.
Q: How long does a repair take?

A: You can send your device to us by using the postal repair service. A battery replacement through postal repair usually takes 10 to 14 working days from the day when the device arrives at our HUAWEI Service Centre (while the battery is in stock).
Q: I have purchased the Official Repair Service, but the HUAWEI Authorised Service Centre does not have available battery spare parts, what can I do?

A: HUAWEI Authorised Service Centres will inform you if your repair cannot be processed. If no battery spare parts are available, we will give you an approximate date of when new stock will become available. If this is not convenient for you, please note that an automatic refund will be issued after 90 days of purchase when the replacement service has not been booked. Alternatively, please contact us via email to request a refund.
Q: My HUAWEI device was purchased in another country. Can I buy the Official Repair Service in the UK?

A: Yes, this service is available for devices purchased in European countries.
Q: I purchased a Official Repair Service in another country. Can I replace the battery at a HUAWEI Authorised Service Centre in the UK?

A: No, battery replacements can only be processed in the country when the service was purchased.
Q: What can I do with the damaged spare parts of my device once it has been replaced?

A: HUAWEI will hand over the damaged spare parts to a special environmental recycling company to protect our environment.

Please click here to see the HUAWEI T&Cs for the Screen Replacement Service

Please click here to see the HUAWEI T&Cs for the Battery Replacement Service