Q: I have purchased the HUAWEI Care - Official Repair Service, but there is no HUAWEI Authorised Service Centre near me, what should I do?
A: You can request a postal repair service
, we will collect and deliver your device to our HUAWEI Authorised Service Centre – do not worry, logistics fees are covered by us.
Q: I have purchased the HUAWEI Care – Official Repair Service, how long do I have until the service expires?
A: This service needs to be booked within 30 days after purchase. If this service should not be booked within that time, an automatic refund will be issued for you and your Official Repair Service rights will no longer be valid.
Q: How long does a repair take?
A: A repair service can usually be completed within 1 hour at our HUAWEI Authorised Service
Centres (with appointment). We recommend
that you book an appointment
prior your visit to avoid waiting time. You can also send your device to us by using the postal repair service
. A battery replacement through postal repair usually takes 5 to 7 working days from the day when the device arrives at our HUAWEI
Service Centre (while the battery is in stock).
Q: I have purchased the HUAWEI Care - Official Repair Service, but the HUAWEI Authorised Service Centre does not have available battery spare parts, what can I do?
A: HUAWEI Authorised Service Centres will inform you if your repair cannot be processed. If no battery spare parts are available, we will give you an approximate date of when new stock will become available. If this is not convenient for you, please note that an automatic refund will be issued after 30 days of purchase when the replacement service has not been booked. Alternatively, please contact HUAWEI customer service on 0800 088 6700 to request a refund.
Q: My HUAWEI device was purchased in another country. Can I buy the HUAWEI Care - Official Repair Service in the UK?
A: Yes, this service is available for devices purchased in European countries.
Q: I purchased a HUAWEI Care - Official Repair Service in another country. Can I replace the battery at a HUAWEI Authorised Service Centre in the UK?
A: No, battery replacements can only be processed in the country when the service was purchased.
Q: What can I do with the damaged spare parts of my device once it has been replaced?
A: HUAWEI will hand over the damaged spare parts to a special environmental recycling company to protect our environment.