HUAWEI Care UK

FAQs

• 1. When am I covered by the HUAWEI Care - Extended Warranty Service?
  The Extended Warranty starts 00:01 on the day after your HUAWEI product’s Limited Warranty expires, and ends 23:59 on the last day of the Extended Warranty.
• 2. How do I purchase the HUAWEI Care – Extended Warranty Service?
  The Extended Warranty Service is optional, chargeable and can only be purchased through the official HUAWEI online store in the UK with respect to certain HUAWEI branded products.
• 3. When can I purchase the HUAWEI Care - Extended Warranty Service?
  The Service does not have to be purchased at the same time as the Product. You can purchase the Service at any time prior to the expiry of the HUAWEI Limited Warranty.
• 4. My HUAWEI Care - Extended Warranty Service is about to expire, can I purchase a renewal?
  No, the Extended Warranty Service can only be purchased once per each eligible HUAWEI product.
• 5. Does the HUAWEI Care – Extended Warranty Service cover accidental damage?
  No, the Extended Warranty Service does not cover damage due to misuse, abuse, negligence or accident however caused. For more information, please refer to the terms and conditions.
• 6. What support will I receive if my HUAWEI product is covered by the HUAWEI Care - Extended Warranty Service?
  If you report a fault covered by the Extended Warranty, we will (at our option) either repair or replace the product. Repair or replacement may involve the use of a functionally equivalent reconditioned unit.
• 7. Are accessories covered by the HUAWEI Care – Extended Warranty Service?
  The Extended Warranty does not cover accessories, including, but not limited to, power adapters, removable (not built-in) rechargeable batteries, headphones and data cables.
• 8. Can I cancel the HUAWEI Care – Extended Warranty Service?
  Yes, you may cancel within 45 days from the date of purchasing the Extended Warranty. You will receive a full refund provided that no claim has been made during the Extended Warranty Period.
  If you cancel after this period you will be provided with a refund, however such refund will be reduced to cover the costs associated with settling any claim(s) under the Service and will be calculated pro rata by reference to the remaining period of full unexpired months of the Service Period.
  For requesting a cancellation, please contact HUAWEI Customer Services through https://consumer.huawei.com/uk/support/contact-us/.
• 9. Will the HUAWEI Care – Extended Warranty Service be terminated in the event of a claim being made?
  Your Extended Warranty will not be terminated if you make a claim.
• 10. Am I already covered by other policies or insurance from third parties?
  Extended warranties may be available from other providers. You may also be covered under your household contents insurance or other policies that you may hold.
• 11. Will the HUAWEI Care – Extended Warranty Service affect my statutory rights?
  No, your statutory rights will not be affected by the Extended Warranty. UK Consumers have rights under the Consumer Rights Act 2015 that protect them from defective goods. For goods purchased in England or Wales, these rights expire six years from delivery of the goods, and for goods purchased in Scotland, these rights expire five years from delivery of the goods. You can obtain further advice on these rights from the Citizens Advice Bureau. The Extended Warranty is separate and in addition to these statutory rights, and, therefore, does not affect, change or replace such rights.
• 12. How can I take part in this Back to School Campaign?
  You can enjoy 20% off on HUAWEI Extended Warranty Service with your purchase of a new participating device from the official HUAWEI online shop or purchase separately via the following Link https://consumer.huawei.com/uk/shop/service-repurchase/. The HUAWEI Extended Warranty Service is only valid for devices which are covered by HUAWEI’s Limited Warranty at: https://consumer.huawei.com/uk/support/warranty-policy/.