HUAWEI Care UK

Participants agree to these terms and conditions (the 'Terms and Conditions'). Any information or instructions published by HUAWEI Technologies (UK) Co., Ltd. (‘HUAWEI’), with its registered offices at 300 South Oak Way, Green Park, Reading, Berkshire, RG2 6AD, or its fully owned subsidiaries about the Promotion at https://consumer.huawei.com/uk/support/huawei-care/screen-protection/terms-and-conditions/ (‘Website’) form part of the Terms and Conditions. Participants are advised to save or print these Terms and Conditions for future reference.

1. Important Information on Consumer Law

1.1 The Service is separate and in addition to the legal rights of consumers under the laws governing the sale of consumer goods, and, therefore, does not affect, change or replace such rights.

2. Service Description

2.1 Subject to these Terms and Conditions, participants who purchase a HUAWEI P50 Pocket or P50 Pro (‘Qualifying Product’) via the HUAWEI UK Online Store (https://consumer.huawei.com/uk/) will be eligible to receive a one-time free screen and/or back cover repair or replacement in the event of accidental external damage to the Qualifying Product (‘Service’).

2.2 The Service is valid for 6 months from the data of delivery of the Qualifying Product (‘Service Period’).

2.3 Only one free Service shall be permitted per Qualifying Product.

2.4 The Service may only be redeemed via HUAWEI Authorised Service Centres in the UK (‘Service Centre’) as provided in the information available at: https://consumer.huawei.com/uk/support/express-repair/.

2.5 The Service is subject to availability at designated Service Centres in the United Kingdom, during designated service hours, subject to available capacities and the conclusion of a respective service contract at the Service Centre.

2.6 The Qualifying Products are subject to availability while stocks last.

2.7 The Service is not transferrable or exchangeable and applies to the original purchaser only.

3. Service Limitations

3.1 During the Service Period, in the event of the Qualifying Product’s screen and/or back cover receiving accidental external damage, such as cracking or breaking, HUAWEI will repair or replace at its discretion the damaged screen and/or back cover free of charge. Repair or replacement may involve the use of a functionally equivalent reconditioned unit.

3.2 The Service is limited to the repair or replacement of the damaged screen and/or back cover and does not include the repair or replacement of any other parts of the Qualifying Product. For example, the Service does not cover the repair or replacement of the mainboard, speakers, shells and accessories.

3.3 If a Qualifying Product or any part thereof is deemed unrepairable or if parts are no longer available HUAWEI may on its sole discretion replace the Qualifying Product with another product of equal or greater value.

3.4 All replaced defective products, parts, boards or equipment shall become the property of HUAWEI.

4. Service Exclusions

4.1 The Service does not cover:

4.1.1 damage or defects (except the screen and back cover) which is excluded by HUAWEI’s Limited Warranty (for further details about the Limited Warranty see: https://consumer.huawei.com/uk/support/warranty-policy/);

4.1.2 damage or defects caused by:

a) abuse or misuse, meaning intentionally-caused damage including knowingly using the Qualifying Product for a purpose or in a manner for which it was not intended;

b) actual, or attempted, modification or alteration of the Qualifying Product; or

c) service or repair (including upgrades) performed by anyone who is not HUAWEI or a Service Centre;

4.1.3 a Qualifying Product with a serial number that has been altered, defaced or removed, or Qualifying Product that has been opened, serviced, modified or altered by anyone other than HUAWEI or an authorized representative of HUAWEI, or Qualifying Product that contains component parts that are not authorized by HUAWEI;

4.1.4 cosmetic damage which does not affect the functionality of the Qualifying Product, including, but not limited to, hairline cracks, scratches, dents, broken plastic on ports and discoloration;

4.1.5 damage or failure caused by normal wear and tear and/or usage of the Qualifying Product; or

4.1.6 damage caused by fire.

4.2 Where the Qualifying Product is assessed to be within one of the categories listed above, the Service Centre will issue a quotation for the repair or replacement and a notification will be sent to the participant via email.

5. How to claim the Service and request a repair

5.1 To request a repair under this Service, the participant must visit a Service Centre or contact HUAWEI within the Service Period. The repair service is carried out by the Service Centre. To book a repair, please contact our customer service team through https://consumer.huawei.com/uk/support/contact-us/ or on 0800 088 6700 from Mon to Fri: 09:00 - 21:00, Saturday and Sunday: 10:30am - 03:30pm. Except Bank Holidays.

5.2 HUAWEI may check the serial number of the Qualifying Product in order to assess if the Qualifying Product is covered by the Service when a repair is requested.

6. Limitation of Liability

6.1 HUAWEI will not be liable for any loss or damage caused wholly or mainly by your breach of these Terms and Conditions.

6.2 HUAWEI is not responsible or liable for the damage to or loss of any programs, data, SIM card or removable storage media and you are advised to backup your data before delivering your Product to HUAWEI or an Authorized Service Centre for repair or replacement under the Service.

6.3 To the extent permitted by local laws, HUAWEI shall not be liable for any loss which is not a reasonably foreseeable consequence of a breach by HUAWEI of these Terms and Conditions. As a consumer your use of the Product shall be non-commercial. HUAWEI shall therefore not be liable to you for any loss of profits, revenue, anticipated savings contracts or time arising out of your use of or inability to use the Product.

6.4 Nothing in these Terms and Conditions shall exclude or limit HUAWEI’s liability for death or personal injury caused by its negligence, fraud, fraudulent misrepresentation or any other liability that cannot be limited or excluded by law.

6.5 HUAWEI is not responsible for delays outside its control. If our fulfilment of the Service is delayed by an event outside our control then HUAWEI will contact you as soon as possible to let you know and will take steps to minimize the effect of the delay.

6.6 In any event, HUAWEI and its supplier’s liability under this limited warranty shall be limited to the amount actually paid by the consumer for the Product or the current replacement value, whichever is greater.

7. Miscellaneous

7.1 HUAWEI reserves the right, to the fullest extent permitted by law, to: (a) disqualify any participant; or (b) modify, suspend, terminate, withdraw or cancel the Service, as appropriate.

7.2 HUAWEI shall have the right, where necessary, to undertake all such action as is reasonable to protect themselves against fraudulent or invalid claims including, without limitation, to generate or require further verification as to proof of purchase, as well as the identity, age, and other relevant details of a participant, deny the Service, or terminate the Service due to excessive fraud. This process may involve HUAWEI sharing information with third parties.

7.3 If any provision of these Terms and Conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.

7.4 These Terms and Conditions shall be governed and construed in accordance with English Law and subject to the exclusive jurisdiction of the English Courts