huawei customer service

50% off single earbud replacement
for eligible HUAWEI devices

HUAWEI Loss Care

  • Genuine
    Parts

  • Postal Repair
    Service

  • Cost-Effective
    Solution

HUAWEI Loss Care

  • During the one-year service period, eligible earphones users can enjoy a one-time 50% discount on the purchase of a single replacement earbud (Terms and conditions apply).

  • Genuine Parts

    HUAWEI service centers exclusively use original spare parts for repairs and replacements.

  • Postal Repair Service

    Benefit from free two-way logistics, including drop off and delivery.

  • Cost-Effective Solution

    No need to worry about high replacement costs if you lose or damage an earbud.

Single Earbud Replacement Price

Product Series Model Discounted Price
FreeBuds Series HUAWEI FreeBuds 7i 22.99 GBP
HUAWEI FreeBuds SE 4 14.99 GBP
HUAWEI FreeBuds 6 37.99 GBP
HUAWEI FreeBuds Pro 4 44.99 GBP
FreeClip Series HUAWEI FreeClip 44.99 GBP
FreeArc Series HUAWEI FreeArc 22.99 GBP

How it works

  • 1. Damaged or Lost Earbud: If your earbud is lost or damaged, you can take advantage of the HUAWEI Loss Care Service.

  • 2. Pay Half the Retail Price: Pay 50% of the official retail price for a single replacement earbud as listed on the HUAWEI website.

  • 3. Apply for Postal Repair: Visit the HUAWEI Postal Repair page to initiate the process. Alternatively, contact HUAWEI customer service for assistance.

  • 4. Follow Postal Repair Instructions: Once your request is confirmed, follow the provided instructions to send your device for repair or replacement. Please note that the service request will be cancelled and a refund issued automatically if you have not completed all such instructions within 30 days of purchase.

Extra services

FAQs

  • 1. What is the HUAWEI Loss Care Service?
    It is a service that allows eligible customers to purchase a single replacement earbud at 50% off the official retail price if one is lost or damaged.
  • 2. How long is the coverage period?
    The service is valid for 12 months from the date of purchase of eligible earphones. This period cannot be extended.
  • 3. How many times can I use this service?
    You can use the service once during the coverage period to purchase a replacement earbud at a 50% discount.
  • 4. Who is eligible for this service?
    Customers who purchased eligible earphones models through our HUAWEI official online shop and activated the HUAWEI Loss Care at the time of purchase.
  • 5. Is there a cost associated with this service?
    Yes, you are required to pay 50% of the official retail price for the replacement earbud.
HUAWEI Loss Care For Audio Products

+ Terms of Service

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