HUAWEI Support South Africa

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HUAWEI Care+ is an official comprehensive protection service from HUAWEI. Includes accidental damage protection,
battery replacement and loss care service for audio.

Get 3 months HUAWEI Care+* free with HUAWEI Pura 70 series, HUAWEI nova 12 series and HUAWEI nova 13 series
*Complimentary Accidental Damage Protection

2 Years
2 years accident-free

2 times
Accidental Damage Protection 1

1 time
Battery Replacement 2

Free Lifetime
Software Support

1 Year
Accidental damage, peace of mind

1 time
Accidental Damage Protection 1

Free Lifetime
Software Support

Model and Price

HUAWEI Care+ is an official comprehensive protection service from HUAWEI. Includes accidental damage protection,
battery replacement and loss care service for audio.

Get 3 months HUAWEI Care+* free with HUAWEI MatePad 11.5" series and HUAWEI MatePad SE 11
*Complimentary Accidental Damage Protection

2 Years
2 years accident-free

2 times
Accidental Damage Protection 1

1 time
Battery Replacement 2

Free Lifetime
Software Support

1 Year
Accidental damage, peace of mind

1 time
Accidental Damage Protection 1

Free Lifetime
Software Support

Model and Price

HUAWEI Care+ is an official comprehensive protection service from HUAWEI. Includes accidental damage protection,
battery replacement and loss care service for audio.

2 Years
2 years accident-free

2 times
Accidental Damage Protection 1

Free Lifetime
Software Support

Model and Price

HUAWEI Care+ is an official comprehensive protection service from HUAWEI. Includes accidental damage protection,
battery replacement and loss care service for audio.

Get 3 months HUAWEI Care+* free with HUAWEI WATCH GT 5 and HUAWEI WATCH GT 5 Pro
*Complimentary Accidental Damage Protection

2 Years
2 years accident-free

2 times
Accidental Damage Protection 1

Free Lifetime
Software Support

1 Year
Accidental damage, peace of mind

1 time
Accidental Damage Protection 1

Free Lifetime
Software Support

Model and Price

HUAWEI Care+ is an official comprehensive protection service from HUAWEI. Includes accidental damage protection,
battery replacement and loss care service for audio.

2 Years
2 years accident-free

1 time 50% off
Loss Care for Single Earbud

2 times
Accidental Damage Protection 1

Free Lifetime
Software Support

1 Year
Accidental damage, peace of mind

1 time 50% off
Loss Care for Single Earbud

1 time
Accidental Damage Protection 1

Free Lifetime
Software Support

Model and Price

How to Purchase?

Purchase at Experience Store

Purchase along with new device at Experiece Store

Purchase Online

Insert the SN number, and click Continue

How do I query the device SN?

Extra services

How to find Serial Number (SN)

1.Phones & Tablets：Setting > about phone > status, OR Dial *#06#, OR Find it in the device’s box.

2.Watches：Settings > About and swipe down to find the SN, OR Find it in the watch’s box.

3.PCs：Refer to the label on the back of the PC to view SN, or SN can be found on the device box.

Frequently Asked Questions

  • 1. How can I Purchase HUAWEI Care+?
    You can purchase HUAWEI Care+ with new selected HUAWEI devices, either from the HUAWEI Authorized Service Centers, HUAWEI Experience Stores & Online stores. Ask the promotor after the purchase about the protection services HUAWEI Care+ and he/she will help you to raise a request, purchase it and link it to your device from the online store. HUAWEI Care+ can be purchased within 14(fourteen) days from the date of purchase of new selected HUAWEI devices. - Click here to make the purchase.
  • 2. How can I claim HUAWEI Care+?
    When a part of your device is accidentally damaged and you have successfully purchased HUAWEI Care+ for that device, visit any of the HUAWEI Authorized Customer Service Centers or contact us on 0860 861 111. Free Courier Service within the Republic of South Africa are available. Upon redemption of the HUAWEI Care+ you will pay a service fee of R499 including Vat for labour charges and a service fee for the HUAWEI Mate X3 is R999 including Vat.
  • 3. How can I enquire about the HUAWEI Care+ I've purchased?
    You can check HUAWEI Care+ rights and services, please check it as follows: MY HUAWEI App > Support > Quick Services > Benefits
  • 4. Do I need to sign up for HUAWEI Care+ Complimentary 3 Months Accident Free?
    The HUAWEI Care+ is automatically activated once a purchase of a new selected HUAWEI Devices are made. No sign up is required.
  • 5. How to upgrade from HUAWEI Care+ (3 Months) to HUAWEI Care+ (2 Years)?
    In the event of wanting to upgrade to the HUAWEI Care+ (2 Years), you are required to make the purchase of the HUAWEI Care+ (2 Years) within 90(ninety) days from the date of purchase of the new selected HUAWEI device. The purchase of the HUAWEI Care+ (2 Years) must be made before HUAWEI Care+ (3 Months) is claimed.

+ Click to view Terms & Conditions

+ HUAWEI Care+ (1 Year) & HUAWEI Care+ (2 Years) Promotion Terms & Conditions

+ HUAWEI Care + Accidental Damage Protection 3 Months Terms & Conditions

The above service benefits can be used only during the effective period of the service.

1. Each time repair service subject to a labor free of ZAR 499 only, or ZAR 999 for foldable device.

2. Enjoy free battery replacement in the 2nd year of HUAWEI Care+ when the battery capacity of your device is less than 85% (80% for PC). The query path is Settings > Battery > Battery Health > Maximum Capacity.

* Only some HUAWEI customer service centers provide support for smart wearable devices. For details, call 0860 861 111.

* If the device is disassembled or repaired without permission, the service rights cannot be obtained. For details, see HUAWEI Customer Service Center.

* The service content varies depending on the device. For details, see the content displayed on the corresponding device page.

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