Frequently Asked Questions

  • 1. Can I apply a screen protector film when I have a cracked screen?
    A: No, you may not apply a screen protector if the device has a cracked screen, cracked back cover or screen lifting.
  • 2. Is the cost for a Screen protector expensive?
    A: The cost for a Screen Protector may differ, the starting cost of a Screen Protector starts at R99.
  • 3. Where can I purchase the Screen Protector?
    A: You can purchase the Screen Protector Offer at selected HUAWEI Authorized Service Center and HUAWEI Retail Store (Menlyn Park Mall,SSS Cellular Boksburg, Springs Mall, Eastgate Mall, Maponya Mall and Sandton City). Online purchases are excluded from this Promotion.
  • 4. What models will be available for the Screen Protector Replacement Offer?
    A: The Screen Protector Offer will only be available for all mobile phones (Folable device not included), tablets (only for 11.5'' and below) & wearable devices, for accurate models please confirm in-store. This Promotion is available for all brands launched after 2019.
  • 5. Can I purchase the Screen Protector and claim it later?
    A: No, Screen Protector will be purchased and applied on the same day. You will not be able to purchase and claim it later.

Terms and Conditions HUAWEI Screen Protector Replacement Offer

1. Introduction

1.1 HUAWEI Screen Protector Replacement (“Promotion”) is organized and managed by HUAWEI Technologies Africa (Pty) Ltd (“HUAWEI”), including affiliates and subsidiaries (collectively referred to as the “Organizers”).

1.2 This Promotion is comprised of 3(three) offers pertaining to all brands launched before 2019:

· HD and Matte Screen Protector: R99
· Anti-ray Screen Protector: R169
· Privacy Matte Screen Protector: R249

1.3 The Promotion is open for entry by all South African residents of 18 years and older with a valid South African identity document or Smart Card.

1.4 By entering the Promotion, all Participants agree to be bound by these terms and conditions, which will be interpreted by the Organizers and the Organizers decision regarding any issue will be final and binding and no correspondence will be entered.

1.5 This Promotion will commence in July 2025 and is ongoing, (the “Promotion Period”).

1.6 The Promotion deals exclusively with purchases made at HUAWEI Authorized Service Centers and Retail store within the Republic of South Africa.

1.7 This Promotion is only applicable to qualifying devices as per clause 1.8

1.8 Only qualified for all brand handsets (foldable devices not included), tablet (will only be for 11.5'' and below) and wearable devices launched after 2019, for accurate models please confirm in-store.

1.9 You can purchase the Promotion for the qualifying handsets, tablets and wearables purchased from selected HUAWEI Authorized Service Centers and HUAWEI retails store within the Republic of South Africa. Online purchases are excluded from this Promotion.

1.10 The Promotion can be purchased any time from the date of purchase of the qualifying device.

1.11 This Promotion enables Participants to purchase a screen protector starting from R99.

1.12 Promotion will only be available at the following HUAWEI store: SSS Cellular Boksburg, Springs mall, Eastgate Mall, Maponya Mall, Sandton City and Menlyn Park.

1.13 Screen protector can only be purchased on the same day and applied on the same day. HUAWEI will not keep Screen Protectors for customers.

1.14 Promotion will be available from 1st July 2025 to 30th September 2025

2. Screen Protector Details

2.1 HD and Matte Screen Protector: R99

2.1.1 Free cleaning of a single handset, tablet or wearable at the cost of R99.

2.2 Anti-ray Screen Protector: R169

2.2.1 Free cleaning of a single handsets, tablets and wearables at the cost of R169.

2.3 Privacy Matte Screen Protector: R249

2.3.1 Free cleaning of a single handsets, tablets and wearables at the cost of R249.

3. Refunds

3.1 Refund for Screen Protector will not be refundable.

4. General Terms and Conditions

4.1 The Promotion commences on 1st July 2025 and is ongoing.

4.2 The Promotion Period may be extended or reduced at the discretion of the Organizers.

4.3 The Promotion, and any terms and/or conditions surrounding it may be amended by reasonable notification at any time and will be applied and interpreted in the sole discretion of the Organizers. Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organizers. No Promotion Participants shall have any recourse against the Organizers as a result of any alterations of the terms and conditions.

4.4 The Organizers reserve the right to extend, reasonably shorten or suspend the time period of the Promotion for technical or commercial or operational reasons or for the greater public good or due to a “force majeure” event or generally for any reason whatsoever within their sole discretion, on condition that the Organizers notify the Promotion Participants in a manner that is expedient according to its best ability.

4.5 The Promotion, any terms and/or conditions surrounding it may be amended by reasonable notification at any time during the Promotion, and will be applied and interpreted in the sole discretion of the Organizers. Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organizers. No Promotion Participants shall have any recourse against the Organizers as a result of any alterations of the Terms and Conditions.

4.6 The Organizers reserve the right to amend the rules and/or terminate this Promotion immediately at any stage, whether required as a result of changes in legislation, or if required by any national, provincial or municipal authority, or within the sole discretion of the Organizers for any reason (recognized in law). Notice of such termination shall be published on the Organizers Promotions Website. In such event, all Participants waive any rights that they may have/purport to have in terms of this Promotion and acknowledge that they will have no recourse against the Organizers whatsoever.

4.7 In the event of a dispute in regard to any aspect of the Promotion and/or the Terms and Conditions, the Organizer’s decision will be final and binding and no correspondence will be entered into.

4.8 All Promotion Participants indemnify the Organizers, their associated and subsidiary companies, and their directors, officers and employees, against any and all claims for any loss or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever from the Promotion Participants participation in any way whatsoever in this Promotion.

4.9 For further information, please refer to the HUAWEI Privacy Policy located at https://consumer.huawei.com/za/legal/privacy-policy/.

4.10 South African law shall govern these Promotion rules and the courts of South Africa shall have exclusive jurisdiction.

4.11 User data collected via the Promotion will not be used for any other purpose other than for the Promotion only. Unless a Participant has consented, the Organisers will not sell, exchange, transfer, rent or otherwise make available any Personal Information to other parties and Participants indemnify the Organisers from any unintentional disclosures of such information to unauthorized persons.

4.12 User data collected via this Promotion will be stored for as long as it is legally required to and in accordance with the Organizer’s Privacy Policy – HUAWEI https://consumer.huawei.com/za/legal/privacy-policy/.

4.13 If there is no legal requirement, the collected information will only be stored for as long as it is needed.

4.14 HUAWEI reserve the right to amend these terms and conditions without prior consent, Participants are required to check this webpage periodically for any updates.

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