Does CIMB/ Touch 'n Go/ MayBank / MySejahtera / Grab/ Shopee/ Lazada work on HUAWEI MatePad?

Yes, you can download the CIMB/ Touch 'n Go/ MayBank / MySejahtera / Grab/ Shopee/ Lazada and Other TOP Apps from App Gallery or Huawei Petal Search

How to find app on my new HUAWEI Device？

You can find out on this page: https://consumer.huawei.com/my/support/get-new-phone/

Does CIMB/ Touch 'n Go/ MayBank / MySejahtera / Grab/ Shopee/ Lazada work on HUAWEI MatePad?

Yes, you can download the CIMB/ Touch 'n Go/ MayBank / MySejahtera / Grab/ Shopee/ Lazada and Other TOP Apps from App Gallery or Huawei Petal Search

How to find app on my new HUAWEI Device？

You can find out on this page: https://consumer.huawei.com/my/support/get-new-phone/

What is HUAWEI's Super Device?

Huawei's Super Device breaks through walled-off single device capabilities, to make HUAWEI Seamless AI Life convenience the new norm. With the diverse range of supported devices, office tasks are no longer limited to a single PC.

What are the scenarios of Huawei Smart Office?

Huawei has outlined six smart office scenarios, which harness the company's impressive array of hardware devices and advanced software ecosystem: Co-Creation, Multi-Tasking, Productivity, Conference, Education, Leisure.

What is HUAWEI's Conference Scenario ?

With the arrival of more flexible, remote working models, online conferencing has taken on a new importance. Smart Conference endows PC conferencing with cutting-edge AI Camera and AI Sound capabilities, providing an immersive, authentic, and natural experience.

What is HUAWEI's Co-Creation Scenario ?

Huawei has resolved to make cross-device creation with a PC and tablet a sheer breeze. Just drag to connect your tablet with your PC, and turn it into a secondary PC display, where you can share, sketch, and create in a carefree manner.

What is HUAWEI's Multi-Tasking Scenario ?

Huawei enables you to combine your PC, phone, and earphones into a Super Device, so you can freely access the two devices from only one screen without having to repeatedly switch between the screens.

1. What is My Huawei app, and why the Support app is upgrading to My Huawei?

A: My Huawei app is an official app upgraded from the Support app to deliver a channel for customers to find the information and services. It’s also a platform for customers to buy Huawei products and to communicate with other Huawei users. To provide you with a better and more comprehensive experience, we upgrade the Support app to My Huawei to provide all-in-one interaction experience with features of services, purchasing, user interactions, events, activities, and etc.

2. What is the difference between Support app and My Huawei app?

A: My Huawei app is integrated with Huawei official online shop and Huawei official community compared with previous Support app. It provides a more comprehensive channel for user to find the information and services.

3. How can I upgrade to My Huawei app from Support app?

A: If you are using a Huawei smartphone with EMUI version of 8.0 or above, you may open the Support app and follow the upgrading prompt in the app.On the other hand, if you have enabled auto-upgrading feature of the AppGallery, the Support app will be upgraded to My Huawei automatically once it’s available for your phone.If your auto-upgrade is disabled, you can search for My Huawei in the AppGallery and upgrade to the latest version of the app.Please notice if your Support app is not the latest version, you might need to manually search for Support app in AppGallery to upgrade it to the latest version before upgrading it to My Huawei app.

4. How can I find My Huawei app?

A: The Huawei devices with Harmony OS are pre-installed with My Huawei app. And the rest devices have My Huawei upgraded from the previous Support app. You can find My Huawei on your screen, or by one of the following ways:1) Search: You can slide down the home screen, and search for My Huawei to find the app; or search for My Huawei in the Assistant·Today to find the app;2) AppGallery: Go to the AppGallery, and search for My Huawei to find the app;

Is HUAWEI WATCH GT 4 Waterproof?

This product complies with 5 ATM-rated water resistance under the ISO 22810:2010 standard, which indicates that it can withstand up to 50 metres of static water pressure for 10 minutes, but does not actually mean that it is water-resistant in water that is 50-metre deep. It can be used for shallow water activities in swimming pools or along the coast. It should not be worn while diving, taking a hot shower, soaking in a hot springs or sauna, or engaging in other deep water activities or activities involving the high-speed flow of water. Leather and metal straps are not designed to withstand swimming or sweat, and therefore other straps are recommended in such scenarios. Remember to rinse the device with freshwater and wipe it dry after wearing it in ocean water. For more information about the water resistance of Huawei wearables, please visit: https://consumer.huawei.com/en/support/content/en-us15851428/. Water resistance is not permanent, and performance may deteriorate with daily wear and tear. It is recommended that you regularly take your device to an authorised Huawei service centre for inspection and maintenance. For details about stores and models, please visit: https://consumer.huawei.com/en/support/content/en-us00738723/

Can HUAWEI WATCH GT 4 replace the strap?

Yes, HUAWEI WATCH GT 4 can replace the strap. Multiple straps are available in HUAWEI Store. For details, visit our strap page here.

What sports modes does HUAWEI WATCH GT 4 support?

HUAWEI WATCH GT 4 support 100+ Workout Modes.This watch is sure to track the activity you love – with new modes like football, basketball, and padel, in addition to the myriad of walking, running, cycling, and swimming workouts. Hit the court or hunker down, with a vast array of real time data, to make the most out of every movement. You can also enjoy the convenience of voice guidance when running.

Is HUAWEI WATCH GT 4 also can be connected with iPhone, Samsung and another Android phone?

Yes, HUAWEI WATCH GT 4 is compatible with iOS and Android phones.You can search “Set-up Guide” on consumer.huawei.com to connect your watch to your phone to manage your device and your fitness and health data in HUAWEI Health.(compatible with iOS 9.0 and Android 7.0 or later).

Can I answer the phone with HUAWEI WATCH GT 4?

Yes，HUAWEI WATCH GT 4 support answering calls.

Does HUAWEI WATCH GT 4 support eSIM mobile connection?

Sorry, HUAWEI WATCH GT 4 does not supported eSIM.

Does HUAWEI WATCH GT 4 support offline navigation?

Sorry, HUAWEI WATCH GT 4 does not support offline navigation.

What is the battery life of HUAWEI WATCH GT 4?

There are two types of HUAWEI WATCH GT 4. HUAWEI WATCH GT 4 46 mm lasts a staggering 14 days on a full charge, and HUAWEI WATCH GT 4 41 mm lasts 7 days.HUAWEI WATCH GT 4 46 mm14-day maximum battery life8-day regular battery life4-day battery life with Always On Display enabledHUAWEI WATCH GT 4 41 mm7-day maximum battery life4-day regular battery life2-day battery life with Always On Display enabledActual usage may vary depending on discrepancies between different models, usage habits, and environmental factors.

What are the special functions of HUAWEI Watch GT 4 for women?

Check out what members of the HUAWEI Community are saying about HUAWEI Watch GT 4 in this community thread: "Care For Her： Women's menstrual cycle doesnt end in 7 days" and join our HUAWEI Community to get the latest information of HUAWEI.

How to pair HUAWEI smartwatch to your phone？

Check out what members of the HUAWEI Community are saying about HUAWEI Watch GT 4 in this community thread: "How to pair HUAWEI smartwatch to your phone" and join our HUAWEI Community to get the latest information of HUAWEI.

Does HUAWEI have a newsletter that we can sign up to in order to receive more information on this and other HUAWEI products and news?

Yes, Huawei does have a HUAWEI Newsletter. Sign-up now to the HUAWEI Newsletter to win HUAWEI products and stay up to date on everything happening at HUAWEI, including new HUAWEI product releases, upcoming HUAWEI Community competitions and so much more!

Where can we find offers on more HUAWEI Products?

To find out about great offers on HUAWEI products including new HUAWEI product launches, promotion festival, check out our HUAWEI Store Offer page here.

What is the Delivery Policy on HUAWEI Watch GT 4?

Please see our HUAWEI Delivery Policy for all HUAWEI Products.

Points are given to users who have registered and logged in with a HUAWEI ID, hereinafter referred to as "users" via official Huawei channels, namely the My HUAWEI app, the HUAWEI Official Website, or HUAWEI Experience Stores.

How can I get Points?

Users earn Points as a reward after purchasing Huawei products through official HUAWEI channels. The number of Points you receive is based on the final amount you pay, any amount off from using things such as coupons and Points will not be included.If you return an item, the system will deduct the Points you received from your account when the return is finished.

How can I use my Points?

Points can only be used as discounts when making a purchase through the Online Huawei Official Store and My HUAWEI App. Points cannot be used to pay for an entire order, the deductible amount will be shown in the order summary.

Points are automatically added to your account after you complete a purchase. Points are valid until December 31st of the second year you received them. You can see how many Points are expiring soon in the User Center. Once expired, Points cannot be used, this will be reflected in your number of Points.

Can I transfer my Points to another user?

You can only use Points for your own orders, Points are non-transferable.

What is the difference between Points and Energy?

Points are earned by making purchases and can be used as a discount on other orders. Energy is earned by being active and participating in official events via Huawei's various official channels. Each user receives a membership level based on their Energy value, a higher level gives you more benefits. Energy cannot be directly used for discounts on orders.

Why can’t I use all my Points to deduct amount when I place an order?

Points can be used to deduct a certain part of your order amount, however, the deducted amount cannot exceed 20% of the total amount of your order. Please pay attention to the “Available Points” when you are placing an order.

What’s the different between the Points gained from offline store and the Points gained from online store?

Users can get Points by making purchases in both online and offline stores, however, the Points can only be used for the user’s next purchase in HUAWEI’s official online channels such as the My HUAWEI app and the official Huawei website. The Points CANNOT be used when making purchases in the offline experience stores.

If a user is found to have gained or used Points by illegal methods, including but not limited to using programs, placing invalid orders, taking advantage of system loopholes, or cheating in activities, and etc., Huawei reserves the right to retract the Points, and will deduct some or all of the Points from the user's account based on the severity of the violation. If the Points gained through illegal methods have already been used by the user, Huawei reserves the right to ask the user to pay for the amount they received in discounts, or to return the product or benefit.

What is the Tandem OLED PaperMatte Display？

Huawei has always led the way in display technology. The Tandem OLED PaperMatte Display brings to life anti-glare capabilities, eye-soothing properties, silky touch controls, and a pen-on-paper writing experience, improving performance across the board and ushering in a new era of tablet-based creation. Nanoscale anti-glare etching technology：The nanoscale anti-glare etching technology eliminates 99% of environmental light interference on the screen surface, generating pristine images that are deeper and clearer at a glance. Magnetron nano optical layers, for enhanced clarity：Huawei engineers applied special magnetron nano optical layers and multiple coatings to ensure that interfering light sources cancel each other out in the middle of the film layer. This has reduced screen glare and reflectivity substantially. Transmittance has been boosted to 95% as well, to present an optimally clear picture infused with intricate details and colours.

What are the advantages of the HUAWEI Smart Magnetic Keyboard for MatePad Pro 12.2-inch?

The all-new HUAWEI Glide Keyboard features a storage and charging design for styluses, a first on a tablet. All you need to do is place the stylus into the slot to initiate an automatic pairing with the tablet, after which there's no need to ever pair again. The keyboard is cohesively crafted with aerospace-grade materials, and at just 420 g and 5.15 mm thick. Together with the HUAWEI MatePad Pro 12.2-inch tablet, it weighs 928 g , making it portable in daily life. The keyboard also incorporates a 107 mm x 55 mm full pressure-sensing touchpad , which is equally touch-sensitive wherever pressed. The tablet and keyboard connect seamlessly via NearLink technology , which is 18% more responsive than Bluetooth.

Does HUAWEI MatePad Pro 12.2-inch support the HUAWEI M-Pencil (3rd generation) ？

Yes. The HUAWEI MatePad Pro 12.2-inch supports the HUAWEI M-Pencil (3rd generation) which delivers a more responsive handwriting input exprience with a latency as low as 2ms from carefree sketches to career-defining ideas. This helps users to easily take notes anytime like writing on the paper, even while watching a video through annotate mode. By using together with Huawei Notes, can support handwriting-to-text conversion, perfect meeting or study partner.

What is the GoPaint APP？

HUAWEI has leveraged years of expertise to create an authentic, professional, convenient, and simple painting app, GoPaint . This brand-new tablet app harnesses the power of HUAWEI MatePad Pro 12.2-inch's hardware to deliver a comprehensive suite of professional-grade yet easy-to-use painting features. Whether you're a seasoned artist or a passionate enthusiast, this app is designed to fuel your creative vision.

How much does HUAWEI MatePad Pro 12.2-inch weigh?

The HUAWEI MatePad Pro 12.2-inch weighs just 508 g , and is just 5.5 mm thick , making it one of the lightest 12-inch tablet on the market. It's easy to hold and manipulate with one hand.

What improvements have been made to the battery life of the HUAWEI MatePad Pro 12.2-inch?

HUAWEI MatePad Pro 12.2-inch packs a powerful 10,100 mAh ultra large capacity battery, which supports 14 straight hours of local video playback, and it's bolstered by 100 W HUAWEI SuperCharge, which rocket the charge to 85% in 40 minutes and to 100% in 55 minutes , and even allow you to watch a feature-length movie after just 10 minutes of charging.

How about the speakers of HUAWEI MatePad Pro 12.2-inch?

In HUAWEI MatePad Pro 12.2-inch, this is made possible by custom 8-driver array speakers and a largest-ever 3.5 cc rear chamber, this results in noticeably clearer and richer sound across the spectrum.

Does the HUAWEI MatePad Pro 12.2-inch support Multi-Window?

Supported. Run multiple windows independently at the same time with Multi-Window, resize and stack them to your liking, or drag them anywhere on your screen.

What the SuperHub can do?

Drag and drop text, images, videos, and songs to SuperHub,to paste, transfer, and share them with connected devices including PCs and phones, and arrange them in batches with greater ease.

NearLink refers to NearLink wireless short-haul communications technology used for data interactions on smart devices, smart homes, smart cars, and in smart manufacturing. The HUAWEI M-Pencil (3rd generation) and HUAWEI Smart Magnetic Keyboard (Compatible with HUAWEI MatePad 12 X) can be connected to the HUAWEI MatePad 12 X via NearLink. Stylus may need to be separately purchased.

Can NearLink replace Bluetooth? What are its advantages over Bluetooth?

NearLink is a new generation of wireless short-range communication technology. NearLink has six leading technical capabilities, including low latency, high throughput, high concurrency, high reliability, anti-interference, and precise positioning.

Does the HUAWEI M-Pencil (3rd generation) support Bluetooth connection?

Supported. Devices that do not support the Nearlink technology can be connected through Bluetooth.

Does the keyboard included in the package support Bluetooth connection?

Supported. Devices that do not support the Nearlink technology can be connected through Bluetooth.

What's new compared to the last generation?

The MatePad SE 11" features an all-metal body, an expanded 11-inch FHD display with advanced eye care technology for comfortable viewing, and an immersive audio experience with quad speakers. Additionally, it supports the M-Pen Lite stylus for writing and drawing, along with smart productivity and educational features tailored for the whole family.

How's the performance of the MatePad SE 11"?

The new MatePad SE 11" is a versatile tablet that's durable, good-looking, and designed with family care in mind. It's got a strong performance for entertainment with it's quad speakers, and it's perfect for kids to draw and take notes, as well as for parents and older family members to read news, shop online, and make video calls.

Does the HUAWEI M-Pen lite support Bluetooth connection?

Not supported. The HUAWEI MatePad SE series now comes with the M-Pen Lite to enhance your writing and drawing experience. It's made of metal for a sturdy feel and has a clip for easy carrying. The stylus is simple to use, without Bluetooth connection, and is powered by a long-lasting battery for all your note-taking and creative needs.

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