Notifications are sent incorrectly indicating that the HUAWEI kids watch has entered/exited a safe zone/alert zone/school guard zone/frequented location

Avoid overlapping location reminder areas

If two or more location reminder areas are set and their ranges overlap, the watch may send notifications incorrectly in the overlapping area.

It is recommended that you adjust the area ranges (as shown in the figures above) to make sure that the areas do not overlap, or disable one of the overlapping location reminder areas.

Avoid watch positioning errors or sudden changes at the boundaries

When the watch is in a poor positioning environment (such as being blocked by tall buildings, near water surfaces like lakes or seas where reflections can interfere, or areas with few Wi-Fi hotspots or base stations), the positioning may be inaccurate or frequently change at the boundaries, causing notifications to be sent incorrectly. In this case, expand the ranges of the location reminder areas.

If the issue persists

If the issue persists or you encounter any difficulties, please call the Huawei customer service hotline, or back up your data and take your device and proof of purchase to an authorised Huawei Customer Service Centre for assistance. We will do our best to address your needs.