Unable to receive messages after my wearable device is connected to a HUAWEI or third-party Android phone
| Unable to receive messages after my wearable device is connected to a HUAWEI or third-party Android phone |
Your wearable device receives notifications as follows: The Huawei Health app reads messages from your phone's notification panel and then pushes them to your watch/band.
Ensure that you are wearing your device correctly.
If the issue persists, perform the following steps:
1. Ensure that your phone can receive message notifications in the notification panel
- HUAWEI phones: Go to Settings > Notifications & status bar, find the app in question, enable Allow notifications, set the notification styles (such as Sound, Vibration, Banners, Lock screen, Allow interruptions, or App icon badges) for the app, and disable Gentle notifications.
If WeChat messages are not pushed or the message content is not displayed, open WeChat, go to Me > Settings > Message Notifications, and enable Message Notifications and Show Preview Text.
- Xiaomi phones: Go to Settings > Notification management, select the app in question, enable Allow notifications, and enable Floating notifications and Lock screen notifications.
For Xiaomi phones running MIUI 12 or later, go to Settings > Notification management > Notification display settings, and disable App lock protection/Notification filtering.
- Samsung phones: Go to Settings > Notifications > Apps, select the app in question, turn on the switch, and enable Display notifications, New message notifications, Other notifications, and Voice call invitation notifications.
2. Ensure that the Huawei Health app can push message notifications
- Grant notification permissions for the Huawei Health app.
- HUAWEI phones: Go to Settings, search for Permissions and open it, touch
in the upper right corner, and go to Special access > Notification access > Huawei Health. - Xiaomi phones (taking MIUI 12 as an example): Go to Settings > Privacy > Management > Special app permissions > Notifications > Huawei Health.
- HUAWEI phones: Go to Settings, search for Permissions and open it, touch
- Enable message notifications in the Huawei Health app.
If you are using a phone running Android 13, go to Settings > Apps > Huawei Health > More (in the upper right corner) > Allow restricted settings > Allow, go back to Huawei Health > Notifications, and enable notifications for the Huawei Health app.
3. Ensure that the Huawei Health app is properly linked with your watch/band.
- To view the connection status, open the Huawei Health app, and touch Devices.
- To prevent the Huawei Health app from being closed with one touch, it is strongly recommended that you set the app as a protected background app on your phone, to improve the stability of message push.
4. Update your watch/band and the Huawei Health app to their latest versions
- To update your watch/band, open the Huawei Health app, touch Devices and the connected device, then touch Firmware update.
- To update the Huawei Health app, refer to Downloading and updating the Huawei Health app.
If the issue persists, restart your phone and connect your wearable device to your phone and try again.
If your phone is displaying a chat screen, messages will not be pushed to your watch/band. For example, messages on a chat screen in WeChat will not be pushed to your watch/band.
If the issue persists, please call the Huawei customer service hotline for further assistance.