Postal Repair Service Application

Use HiCare to book your postal service

Postal Repair Service Application

1. Fill in your device’s informationPlease enter the device information.
Product name:
SN/MAC:
Warranty expiry date:
* Sorry, the device was not found!
Warranty type:
Confirm
How to find the SN/MAC number of my device?

For more assistance, please call customer service hotline at 1800220086

Change device
2. Select the types of faultPlease select types of fault.

    *RequiredOther descriptions

    3. Fill in your contact informationPlease select contact information.
      More contacts
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      4. Choose your Service CentrePlease select
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        5. Choose postage method

        Please note that you will receive a shipping label via email, which you will need to print out and attach to your package.

        I confirm that I have removed my SIM and SD cards from the device. (If your device does not support SIM or SD cards, please select this option as default, thank you).
        Please confirm you have removed SIM/SD cards from your device.
        I would like to provide feedback to help improve the service
        I have read and agreed with Huawei Service User Agreement and Privacy Notice
        Submit

        Congratulations! You have now successfully booked the Postal Repair Service.

        Recipient address
        Please remember to:
      • 1. Data Backup and Deletion
        Please back up your data before repair. Datat back up will not be performed during repair If there is any personal data, please delete it after backup.
      • 2. Send device
        Please wait for DHL courier to pick-up your device at given address in next working day.
      • 3. Repair fees
        For out-of-warranty repair, quotation will be offered after detection.
      • 1. Backup your data and keep your privacy safe
        In order to avoid data loss, please backup your data before sending your device for repair. To protect your privacy, please enable the Maintenance mode in the Support App or perform a factory reset after backing up your data.
      • 2. Pack your device safely and send it at your earliest convenience
        If we do not receive your device within 20 calendar days, your repair reference will no longer be valid, and you will need to book again.
      • 3. Keep an eye out for further notifications
        We will email you more updates throughout the process of this repair.
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