HUAWEI Care Screen Protection

HUAWEI Care
Screen Protection

Additional Protection to Your Screen, Safeguard
Your Daily Use

Genuine Spare
Parts

Manufacture Warranty
Remain

Extra Saving on
Repair Cost

Convenient Repair
Experience

Purchase with New device

Purchase with SN

HUAWEI Screen Protection

HUAWEI Screen Protection
(Foldable Smartphone)

During the period of the HUAWEI Screen Protection, if the screen of the smartphone is broken, cracked or malfunctioned due to accidental collision, falling, or crushing, the HUAWEI Screen Protection service product can be use for repair.

* Service fee will be charged for repair. If the phone is soaked, bent, deformed,unauthorized repair, you will not be able to enjoy the repair.
* For HUAWEI P50 Pocket, you can enjoy the battery renewal service within two years from the date of purchase of HUAWEI Screen Protection (Foldable Smartphone)
If the battery capacity is lower than 80%, the battery can be replaced free of charge.

: Collision

: Drop

: Squezzing

Genuine Spare Parts

100% original spare parts, repair by HUAWEI Customer Service Center.

Extra Saving on repair cost

Enjoy a low-cost service fee to change the screen with the Screen Protection (Foldable Smartphone) service product.

Model	Internal Screen (RM)	External Screen (RM)	Internal + External Screen (RM)
HUAWEI P50 Pocket	129	69	198
HUAWEI Mate Xs 2	499	-	-

* When repair the external screen using the Screen Proctection (Foldable Smartphone),back cover also will be replaced together

Manufacture Warranty Remains

Original warranty remains after warranty repair, subject to terms and condition.

Free Battery Replacement

Enjoy the battery renewal service within two years from the date of purchase of HUAWEI Screen Protection (Foldable Smartphone)

* If the battery capacity is lower than 80%, the battery can be replaced free of charge.
* This service is available only when you purchase the HUAWEI P50 Pocket Screen Protection (Foldable Smartphone) service product.

MODEL & PRICE

HUAWEI Care	Model Name	PRICE (RM)
Screen Protection (Foldable Smartphone) 1 Year	HUAWEI P50 Pocket	699
Screen Protection (Foldable Smartphone) 1 Year	HUAWEI Mate Xs 2	1299

* Enjoy up to 40% discount on HUAWEI Care. Purchase together with your new device in any HUAWEI Authorised Store. For Repurchase, kindly visit HUAWEI Authorised Service Center. Prices shown above are exclusive of any applicable promotions. Terms and Conditions apply.

Participating HUAWEI Authorized Service Centers

Right now we have only 1 participating HUAWEI Authorized Service Centers for Foldable Phone Screen Repair

HUAWEI Authorized Service Center - KL Eco City

HUAWEI Screen Protection

* A RM60 labor fee will be charged for repair. If the phone is soaked, bent, defomed, unauthorized repair,you will not be able to enjoy the repair.

: Collision

: Drop

: Squezzing

Genuine Spare Part

100% original spare parts,safe and reliable,manufacturer warranty.
Manufacture Warranty Remain

Original warranty remains after warranty repair, subject to terms and condition.
Extra Saving on Repair Cost

No longer worry about paying highout-of-warranty repair fees.

Eligible Model and Price

Please choose your device

For Phone
For Tablet
For Wearables

* Enjoy Up to 40% Discount on HUAWEI Care. Purchase together with your new device in any HUAWEI Authorised Store. For Repurchase, kindly visit HUAWEI Authorised Service Center. Prices shown above are exclusive of any applicable promotions. Terms and Conditions apply.

How to Purchase

Purchase the service with new device from HUAWEI Online Store
Repurchase at HUAWEI Service Center

1. Visit HUAWEI Store
2. Choose the new device and click "Buy"
3. Choose "HUAWEI Care – Extended Warranty", and click "Add"
4. Confirm and "Check Out" the order

1. Visit HUAWEI Store

2. Choose the new device and click "Buy"

3. Choose "HUAWEI Care – Extended Warranty", and click "Add"

4. Confirm and "Check Out" the order

Service Process

1. Phone
Malfunction
2. Go to
HUAWEI Service Center

2. Go to
HUAWEI Service Center
3. Professional
Diagnosis
4. Repair progress
(Real-Time Tracking)

4. Repair progress
(Real-Time Tracking)

1. Phone
Malfunction
2. Go to
HUAWEI Service Center

2. Go to
HUAWEI Service Center
3. Professional
Diagnosis
4. Repair progress
(Real-Time Tracking)

4. Repair progress
(Real-Time Tracking)

1. Phone
Malfunction
2. Go to
HUAWEI Service Center

2. Go to
HUAWEI Service Center
3. Professional
Diagnosis
4. Repair progress
(Real-Time Tracking)

4. Repair progress
(Real-Time Tracking)

Frequently Asked Questions

1. Q: How do I query my service rights if I have purchased the HUAWEI Care - Screen Protection?

A: You can query your service rights on the HUAWEI Consumer Official Website or Support App HUAWEI Consumer Official Website: https://consumer.huawei.com/my/support/warranty-query/. If you cannot find your serviceany rights, please call the HUAWEI Hotline for verification.
2. Q: How can I claim for HUAWEI Care - Screen Protection if my device screen is damaged?

A: Send the faulty device with a valid proof of purchase (including the invoice for the HUAWEI Care - Screen Protection service product) to any HUAWEI Authorised Service Center for repair.
The address of HUAWEI Authorised Service Center can be obtained from the HUAWEI Official Website, Support app, or HUAWEI Hotline 1800 22 0086. HUAWEI Official Website: https://consumer.huawei.com/my/support/service-center/
3. Q: Can I still enjoy the warranty after I used the HUAWEI Care - Screen Protection to repair my phone?

A: Yes, even after expiry/termination of HUAWEI Care - Screen Protection, the remaining standard warranty period of the device still applies. Note however, that if the device is found to have been disassembled, repaired, immersed in liquid, bent, or deformed, the standard warranty no longer apply.
4. Q: If I have purchased a HUAWEI Device, can I purchase the HUAWEI Care - Screen Protection separately?

A: Within 60 days of purchase of your device, you can still purchase the HUAWEI Care - Screen Protection for your device from participating HES, depending on availability of HUAWEI Care - Screen Protection for the model. As a prerequisite condition for the repurchase process, a detection test is required to be conducted on the device.
5. Q: How long is the validity period of the HUAWEI Care - Screen Protection? How to calculate?

A: One (1) year from the date of purchase of the HUAWEI Care - Screen Protection (according to the date of official invoice).
6. Q: What proofs do I need to provide when using the HUAWEI Care - Screen Protection Screen Protection service to repair the broken screen?

A: Please keep the purchase receipt of the HUAWEI Care - Screen Protection Screen Protection service properly.

Click to view terms and conditions of HUAWEI Care

Terms and Conditions

1. HUAWEI Care (“Campaign”) is provided by HUAWEI Technologies (Malaysia) Sdn. Bhd. (“HUAWEI”).
2. This Campaign will run from 1st January 2023 - 31st December 2023 (“Campaign Period”). HUAWEI shall reserve the right to shorten or extend the Campaign Period at its sole discretion without prior notice.
Customer who purchase an eligible device (product model) from a participating HUAWEI Experience Store (“HES”) or HUAWEI Store Online ( https://shop.huawei.com/my/ ) within the Campaign Period is eligible to purchase, within the same transaction of the purchase of HUAWEI device, the available Service Related Products for its HUAWEI device. The service related product(s) available includes (i) Screen Protection Service Product; or (ii) Extended Warranty Service Product (“Service Related Product(s)”) for selected HUAWEI device as set out below:
(i) One (1) Year Screen Protection Service Product:

Type of Device	Product Model	RRP (RM)
Mobile	HUAWEI nova 8i	98
	HUAWEI nova 9 SE
	HUAWEI nova Y70
	HUAWEI nova Y90
	HUAWEI nova 10 SE
	HUAWEI nova 8	158
	HUAWEI nova 9
	HUAWEI nova 10
	HUAWEI P50	248
	HUAWEI nova 10 Pro
	HUAWEI Mate 50
	HUAWEI Mate 50 Pro	338
	HUAWEI P50 Pocket	699
	HUAWEI Mate Xs 2	1299
Tablet	HUAWEI MatePad T10	79
	HUAWEI MatePad T10s
	HUAWEI MatePad SE
	HUAWEI MatePad 10.4	129
	HUAWEI MatePad 11 6GB+128GB	129
	HUAWEI MatePad 11 6GB+256GB	229
	HUAWEI MatePad Pro 11 WIFI 8GB+128GB	229
	HUAWEI MatePad Pro 12.6 2021	379
	HUAWEI MatePad Pro 11 LTE 8GB+256GB	379
	HUAWEI MatePad Pro 12.6 2022	459
Wearable	HUAWEI WATCH GT 2 Pro	89
	HUAWEI WATCH GT 3 46mm Active
	HUAWEI WATCH GT 3 42mm Active
	HUAWEI WATCH GT 3 SE
	HUAWEI WATCH GT Runner	119
	HUAWEI WATCH GT 3 46mm Brown
	HUAWEI WATCH GT 42mm White
	HUAWEI WATCH GT 3 Pro 46mm
	HUAWEI WATCH GT 3 Pro 42mm Leather
	HUAWEI WATCH 3
	HUAWEI WATCH D
	HUAWEI WATCH 3 Pro	219
	HUAWEI WATCH 3 Pro 42mm Ceramic	219

3. The participating HUAWEI Experience Store (HES) are as follows:

HUAWEI Authorized Experience Store (Nu Sentral Mall)
(Access Mobile Marketing (M) Sdn Bhd)

HUAWEI Authorized Experience Store (Melawati Mall)
(Access Mobile Marketing (M) Sdn Bhd)

HUAWEI Authorized Experience Store (KL East Mall)
(Access Mobile Marketing (M) Sdn Bhd)

HUAWEI Authorized Experience Store (Suria KLCC)
(Access Mobile Marketing (M) Sdn Bhd)

HUAWEI Authorized Experience Store (Pavilion Mall Bukit Jalil)
(Access Mobile Marketing (M) Sdn Bhd)

HUAWEI Authorized Experience Store (IOI City Mall)
(Access Mobile Marketing (M) Sdn Bhd)

HUAWEI Authorized Experience Store (Subang Parade)
(Access Mobile Marketing (M) Sdn Bhd)

HUAWEI Authorized Experience Store (1 Utama)
(Access Mobile Marketing (M) Sdn Bhd)

HUAWEI Authorized Experience Store (Paradigm Mall PJ)
(Access Mobile Marketing (M) Sdn Bhd)

HUAWEI Authorized Experience Store (Sunway Pyramid)
(Access Mobile Marketing (M) Sdn Bhd)

HUAWEI Authorized Experience Store (Setia City Mall)
(Access Mobile Marketing (M) Sdn Bhd)

HUAWEI Authorized Experience Store (Imperial Mall)
(Alpha Telecommunication Sdn. Bhd.)

HUAWEI Authorized Experience Store (Megamall Prai)
(Amiray Centenro Enterprise)

HUAWEI Authorized Experience Store (Klang Parade)
(Ashita Communication Sdn Bhd)

HUAWEI Authorized Experience Store (Sandakan Habour Square)
(B CONNECT ENTERPRISE)

HUAWEI Authorized Experience Store (Digital Mall (Pj))
(BK Communication Sdn. Bhd.)

HUAWEI Authorized Experience Store (Aeon Nilai)
(C TWO GADGET SDN BHD)

HUAWEI Authorized Experience Store (The Spring Bintulu)
(CG COMPUTERS SDN BHD)

HUAWEI Authorized Experience Store (The Spring Shopping Mall)
(CG COMPUTERS SDN BHD)

HUAWEI Authorized Experience Store (Aeon Mall Bukit Mertajam)
(CG COMPUTERS SDN BHD)

HUAWEI Authorized Experience Store (Gurney Plaza)
(CG COMPUTERS SDN BHD)

HUAWEI Authorized Experience Store (Queensbay Mall)
(CG COMPUTERS SDN BHD)

HUAWEI Authorized Experience Store (Suria Sabah)
(Chean & Yong Sdn Bhd)

HUAWEI Authorized Experience Store (City Mall)
(Chean & Yong Sdn Bhd)

HUAWEI Authorized Experience Store (Bagan Ajam)
(Daily Gain Teleshop Sdn Bhd)

HUAWEI Authorized Experience Store (Kota Bharu)
(DIRECTD RETAIL & WHOLESALE SDN BHD)

HUAWEI Authorized Experience Store (SS 15)
(DIRECTD RETAIL & WHOLESALE SDN BHD)

HUAWEI Authorized Experience Store (Digital Mall Kajang)
(DIRECTD RETAIL & WHOLESALE SDN BHD)

HUAWEI Authorized Experience Store(East Coast Mall)
(EAST COAST TELE CENTRE)

HUAWEI Authorized Experience Store (Bintulu ParkCity Mall)
(E-PHONIX GLOBAL SDN BHD)

HUAWEI Authorized Experience Store (Star Mega Mall)
(ET TELECOMMUNICATION CO.)

HUAWEI Authorized Experience Store (Aeon Station 18)
(EXCELLENT MOBILE TELECOMMUNICATION)

HUAWEI Authorized Experience Store (Sunway Velocity)
(FIRST ONE MOBILE)

HUAWEI Authorized Experience Store (Kompleks Karamunsing)
(FORTUNE MOBILE SDN BHD)

HUAWEI Authorized Experience Store (Jalan Persiaran Flora Utama)
(FOTOCHARLIE SDN. BHD)

HUAWEI Authorized Experience Store (Manjung)
(FS Infinity Group Sdn Bhd)

HUAWEI EXPERIENCE STORE (KL Pavilion)
(FUTURE MOBILE SDN. BHD.)

HUAWEI Authorized Experience Store (Plaza Low Yat G-006)
(FUTURE MOBILE SDN. BHD.)

HUAWEI Authorized Experience Store (Kluang Up Town)
(G CONNECTION POINT SDN BHD)

HUAWEI Authorized Experience Store (Batu Pahat Mall)
(G CONNECTION POINT SDN BHD)

HUAWEI Authorized Experience Store (Setapak Central)
(GOLDEN ADM ENTERPRISE)

HUAWEI Authorized Experience Store (IOI Mall Puchong)
(GX ALLIANCE SDN BHD)

HUAWEI Authorized Experience Store (Perak IT Mall)
(HANDPHONE WORLD IT MALL)

HUAWEI Authorized Experience Store (Tanjung Malim)
(HITZ COMMUNICATION (M) SDN. BHD.)

HUAWEI Authorized Experience Store (Wangsa Walk)
(I WORLD PREMIER SDN. BHD.)

HUAWEI Authorized Experience Store (Muar Up Town)
(IPE Telecommunication Sdn Bhd)

HUAWEI Authorized Experience Store (Kuala Terengganu)
(K & Y MOBILE SDN. BHD.)

HUAWEI Authorized Experience Store (Keningau)
(KIM POH SDN BHD)

HUAWEI Authorized Experience Store (Taiping Sentral Mall)
(KT Telecommunication)

HUAWEI Authorized Experience Store (Plaza Pelangi)
(Meadow It Distribution Sdn. Bhd.)

HUAWEI Authorized Experience Store (Lembah Sireh)
(MONALIZA & MASTURA ENTERPRISE SDN BHD)

HUAWEI Authorized Experience Store (Mahkota Parade)
(MPS Telecommunication Sdn Bhd)

HUAWEI Authorized Experience Store (Paradigm Mall 2)
(Multitech Sales & Services (M) SDN. BHD.)

HUAWEI Authorized Experience Store (Paradigm Mall JB)
(Multitech Sales & Services (M) SDN. BHD.)

HUAWEI Authorized Experience Store (Dataran Pahlawan Melaka)
(Multitech Sales & Services (M) SDN. BHD.)

HUAWEI Authorized Experience Store (Aman Central)
(Nakano Northern Trading)

HUAWEI Authorized Experience Store (Amanjaya)
(Nakano Northern Trading)

HUAWEI Authorized Experience Store (Kuantan City Mall)
(NTG INTERNATIONAL SDN.BHD)

HUAWEI Authorized Experience Store (Imago Mall)
(NW Communication Sdn Bhd)

HUAWEI Authorized Experience Store (Cityone Megamall)
(ONE TWO CALL TELECOMMUNICATION SDN BHD)

HUAWEI Authorized Experience Store (Central Square)
(PHONE AVENUE ENTERPRISE)

HUAWEI Authorized Experience Store (Tebrau City)
(S&G TELECENTRE SDN.BHD)

HUAWEI Authorized Experience Store (Taman Molek)
(S&G TELECENTRE SDN.BHD)

HUAWEI Authorized Experience Store(Aeon Dato)
(S&G TELECENTRE SDN.BHD)

HUAWEI Authorized Experience Store (Kompleks Bukit Jambul)
(SEVEN GADGETS ENTERPRISE)

HUAWEI Authorized Experience Store (Kulim Landmark)
(SH TELECOMMUNICATION PLT)

HUAWEI Authorized Experience Store (Aeon Bukit Indah)
(Shining Telecommunication Sdn. Bhd.)

HUAWEI Authorized Experience Store (Aeon Kulaijaya)
(Shining Telecommunication Sdn. Bhd.)

HUAWEI Authorized Experience Store (Mid Valley Southkey)
(Shining Telecommunication Sdn. Bhd.)

HUAWEI Authorized Experience Store (Sutera Mall)
(Shining Telecommunication Sdn. Bhd.)

HUAWEI Authorized Experience Store (Aeon Bandaraya Melaka)
(Shining Telecommunication Sdn. Bhd.)

HUAWEI Authorized Experience Store (KK Town)
(SKYTREK MARKETING SDN BHD)

HUAWEI Authorized Experience Store (Labuan)
(SKYTREK MARKETING SDN BHD)

HUAWEI Authorized Experience Store (Aeon Mall Kota Bharu)
(SNS NETWORK (M) SDN. BHD.)

HUAWEI Authorized Experience Store (Ipoh Parade)
(SNS NETWORK (M) SDN. BHD.)

HUAWEI Authorized Experience Store (Aeon Mall Kinta City)
(SNS NETWORK (M) SDN. BHD.)

HUAWEI Authorized Experience Store (Sunway Carnival Mall)
(Space Ace Elite Sdn Bhd)

HUAWEI Authorized Experience Store (Prangin Mall)
(STARFONE COMMUNICATIONS)

HUAWEI Authorized Experience Store (Mid Valley City)
(Takacom Cellular Sdn Bhd)

HUAWEI Authorized Experience Store (R&F Mall)
(TENGGARA TELECENTRE SDN. BHD.)

HUAWEI Authorized Experience Store (The Garden)
(THE HELLO STATION (M) SDN BHD)

HUAWEI Authorized Experience Store (My Town)
(THE HELLO STATION (M) SDN BHD)

HUAWEI Authorized Experience Store (Aeon Maluri)
(THE HELLO STATION (M) SDN BHD)

HUAWEI Authorized Experience Store (Bukit Tinggi)
(THE HELLO STATION (M) SDN BHD)

HUAWEI Authorized Experience Store (Alor Setar)
(THREE COM DIGITAL SDN BHD)

HUAWEI Authorized Experience Store (The Mines)
(THREE MOBILE COMMUNICATION)

HUAWEI Authorized Experience Store (Palm Mall Seremban)
(THREE THREE ONE ONE ENTERPRISE SDN BHD)

HUAWEI Authorized Experience Store (Seremban Gateway)
(THREE THREE ONE ONE ENTERPRISE SDN BHD)

HUAWEI Authorized Experience Store (Eko Cheras)
(THUNDER MATCH TECHNOLOGY SDN. BHD.)

HUAWEI Authorized Experience Store (Viva City)
(THUNDER MATCH TECHNOLOGY SDN. BHD.)

HUAWEI Authorized Experience Store (SB Mall)
(TWG Communication Sdn. Bhd.)

HUAWEI Authorized Experience Store (Jalan Haji Ahmad)
(ULTIMATE COMMUNICATIONS CENTRE)

HUAWEI Authorized Experience Store (Aeon Mall Kuching)
(UTAKHAS RESOURCES SDN BHD)

HUAWEI Authorized Experience Store (KSL City)
(WEMAX MOBILE)

HUAWEI Authorized Experience Store (Cheras Highstreet)
(XIMPLE MOBILE NETWORK (M) SDN. BHD.)

4. If Customer fails to purchase the available Service Related Product(s) within the same transaction of the purchase of HUAWEI device, he is still eligible to purchase the Service Related Product(s) at the participating HES or nearest Authorized Service Center (ASC) within the time period as follows:-
i) For Screen Protection Service Product, within the sixty (60) days from the date of purchase of HUAWEI device at ASC; or
ii) For Extended Warranty Service Product, within ten (10) months from the date of purchase of HUAWEI device at HES & ASC. * Please visithttps://consumer.huawei.com/my/support/service-center/for nearest ASC.
5. Customer must however produce the original proof of purchase of the eligible HUAWEI device(s) for verification purposes. HES will then verify the original proof of purchase and determine whether the HUAWEI device is eligible to purchase the Service Related Product(s).
6. Specific terms regarding Screen Protection Service Product: -
(i) During the period of twelve (12) months, starting from the date of purchase of Screen Protection Service Product, HUAWEI will provide for the device one (1) time screen replacement service for cracked display screen. The Screen Protection Service Cover covers damage to the display screen of device due to drops, falls and other collisions. Subject to Customer’s submission of a valid claim and presentation of a valid and existing Screen Protection Service Product receipt to HUAWEI Customer Service Center, the HUAWEI Customer Service Center will replace the defective display screen with a non-defective screen.
(ii) Screen Protection Service Product does not cover damage result from:-
(a) Normal wear and tear of the equipment;
(b) Usage of equipment other than its normal and customer manner;
(c) Unauthorized disassembly, repair, alteration or modification being carried out;
(d) Misuse, abuse negligence or accident however caused to product;
(e) Improper testing, operation, maintenance, installation, or any alternation or modification of the product;
(f) Spillage of food or liquid, corrosion, rust or the use of wrong voltage;
(g) Lightning, accident or negligible use; or
(h) War, fire, typhoon, flood or earthquake. Screen Protection Service Product covers only damage to the display screen of the device. It does not cover any hardware components of the device (even if as originally supplied) and any software, consumable items, or accessories even if packaged or sold together with the HUAWEI device.
(iii) The standard terms regarding Screen Protection Service Product available at https://consumer.huawei.com/my/support/content/en-gb15837334/
7. Screen Protection (Foldable Smartphone) – P50 Pocket
During the period of twelve (12) months, starting from the date of purchase of Screen Protection Service Product, HUAWEI will provide for the device one (1) time screen replacement service for cracked display screen. The Screen Protection Service Product covers damage to the display screen of device due to drops, falls and other collisions. (Only one (1) time screen replacement service for cracked display screen and service fee is charged for repairs).
HUAWEI P50 Pocket Service Fee Charging Standards:
1. If only the external screen (including the rear cover) is repaired, a service fee of RM69 will be charged.
2. If only the internal screen is repaired, a service fee of RM129 will be charged.
3. If the internal and external screens (including the rear cover) are repaired at the same time, a service fee of RM198 will be charged.
* The internal screen refers to the foldable flexible screen when the phone is expanded, and the external screen refers to the non-foldable screen when the phone is folded.
* Screen Protection (Foldable Smartphone) only can be purchased and used only once. The internal and external screens cannot be repaired twice. For example, if the internal screen of the device is broken for the first time, you have paid for the repair using the Screen Protection Service Product. If the external screen of the device is broken for the second time, you need to paid in full amount for the repair and you cannot use the Screen Protection service again.
If the phone components other than the screen are damaged, the damage is not included in the repair scope of the Screen Protection Service Product. If the phone components other than the screen cause the screen cannot be replaced or cannot be used after the replacement, consumer should pay for repairing the damaged components, and then used the Screen Protection Service Product to repair the screen.
8. Screen Protection (Foldable Smartphone) – Mate Xs 2
During the period of twelve (12) months, starting from the date of purchase of Screen Protection Service Product, HUAWEI will provide for the device one (1) time screen replacement service for cracked display screen. The Screen Protection Service Product covers damage to the display screen of device due to drops, falls and other collisions. (Only one (1) time screen replacement service for cracked display screen and service fee is charged for repairs).
HUAWEI Mate Xs 2 Service Fee Charging Standards:
a. If internal screen is repaired, a service fee of RM499 will be charged.
* Screen Protection (Foldable Smartphone) only can be purchased and used only once.
If the phone components other than the screen are damaged, the damage is not included in the repair scope of the Screen Protection Service Product. If the phone components other than the screen cause the screen cannot be replaced or cannot be used after the replacement, consumer should pay for repairing the damaged components, and then used the Screen Protection Service Product to repair the screen.
9. Specific terms regarding Extended Warranty Service Product: -
i) HUAWEI will provide an additional 12 or 24 months extended warranty after the expiry of the standard warranty period of device, based on the period purchased.
ii) The terms for warranty services during the extended warranty will be same as the terms of HUAWEI’s standard warranty service terms stated athttps://consumer.huawei.com/my/support/warranty-policy.
iii) Customer is advised to check HUAWEI official website relating to the warranty statement from time to time and stay informed for any changes on the terms and conditions of the warranty. iv) The standard terms regarding Extended Warranty Service Product available athttps://consumer.huawei.com/my/support/content/en-gb15837336/
10. The Screen Protection Service Product and Extended Warranty Service Product, are non-refundable and non-transferable, save and except for the following situations:-
i) Screen Protection Service Product:
a) If Customer successfully returned his device for a refund and the Screen Protection Service Product has not been spent, Customer will be refunded the Screen Protection Service Product purchase fee, and the protection rights shall be terminated.
b) If Customer successfully replaced his device and the Screen Protection Service Product has not been spent, the Screen Protection Service Product will be transferred to the replacement device and the replacement device will inherit the remaining validity period of the Screen Protection Service Product.
c) If the device’s motherboard has been replaced, the remaining validity period of the Screen Protection Service Product will continue for the device with replaced motherboard (new SN).
ii) Extended Warranty Service Product: a) If Customer successfully returned the device for a refund, the Extended Warranty Service Product purchase fee will be refunded to the Customer and terminated.
b) If Customer successfully replaced the device, the replacement device will inherit remaining period of the extended warranty purchased.
11. Customer agrees and provides consent to HUAWEI to the use of any personal data as provided by the Customer for the purposes of purchasing and providing the Service Related Product purchased in line with the applicable personal data protection laws and regulations, to the extent that any personal data provided shall only be processed and be used by HUAWEI for lawful purpose directly related to the running of this Campaign and the purposes of providing the Services Related Product purchased, including but not limited to the purposes of promotional events, advertising, marketing and any administrative matters to facilitate the management and organizing of this Campaign.
12. By purchasing HUAWEI Care (“Service”) or requesting for the services pursuant to the Service, you consent to the collection, use, disclosure, transfer, storage and such other processing of the personal data provided, including contact details, device details, you service information by HUAWEI for the purposes relating to the Service pursuant to the applicable personal data protection laws in Malaysia, including the Personal Data Protection Act 2010. HUAWEI will use and process the personal data provided for purposes related to Service, including but not limited to the provision of the Service and any administrative matters to facilitate the management and organizing of this Service. The personal data provided will be disclosed to and processed by the operators of the HUAWEI Authorised Service Center for purposes of relating to the Service. The personal data provided may further be disclosed and/or transferred to HUAWEI's principal head of office in China and to any of its offshore affiliates or group of companies for the purpose of facilitating and supporting HUAWEI based on the similar purposes stated above. Whenever HUAWEI discloses and/or transfers your personal data to 3rd party or outside Malaysia, HUAWEI will ensure that appropriate security measures are taken. HUAWEI will retain the personal data provided for this Service for no longer than is necessary for the purposes of the Service, unless extending the retention period is required or permitted by law. If you object to the processing of personal data for the purposes stated herein, you will not be able to purchase or use the Service. For more information on how HUAWEI protects personal data and how you can exercise your rights to access, correct and limit the personal data provided herein, please visit and read: https://consumer.huawei.com/my/support/service-privacy-notice/.
Bahasa: Apabila anda membeli HUAWEI Care (“Perkhidmatan”) atau meminta perkhidmatan menurut Perkhidmatan, anda bersetuju dengan pengumpulan, penggunaan, pendedahan, pemindahan, penyimpanan dan pemprosesan lain data peribadi yang diberikan, termasuk butiran hubungan, butiran peranti, maklumat perkhidmatan anda oleh HUAWEI Technologies (Malaysia) Sdn. Bhd. (“HUAWEI”) untuk tujuan yang berkaitan dengan Perkhidmatan menurut undang-undang perlindungan data peribadi yang terpakai di Malaysia, termasuk Akta Perlindungan Data Peribadi 2010. HUAWEI akan menggunakan dan memproses data peribadi yang diberikan untuk tujuan yang berkaitan dengan Perkhidmatan, termasuk tetapi tidak terhad kepada penyediaan Perkhidmatan dan sebarang urusan pentadbiran untuk memudahkan pengurusan dan penganjuran Perkhidmatan ini. Data peribadi yang diberikan akan didedahkan kepada dan diproses oleh pengendali HUAWEI Authorised Service Center untuk tujuan berkaitan dengan Perkhidmatan. Data peribadi yang diberikan mungkin selanjutnya didedahkan dan/atau dipindahkan kepada pejabat utama HUAWEI di China dan kepada mana-mana sekutu luar pesisir atau kumpulan syarikatnya untuk tujuan memudahkan dan menyokong HUAWEI berdasarkan tujuan serupa yang dinyatakan di atas. Setiap kali HUAWEI mendedahkan dan/atau memindahkan data peribadi anda kepada pihak ketiga atau luar Malaysia, HUAWEI akan memastikan langkah keselamatan yang sesuai diambil. HUAWEI akan mengekalkan data peribadi yang disediakan untuk Perkhidmatan ini tidak lebih daripada yang diperlukan untuk tujuan Perkhidmatan, melainkan melanjutkan tempoh pengekalan diperlukan atau dibenarkan oleh undang-undang. Jika anda membantah pemprosesan data peribadi untuk tujuan yang dinyatakan di sini, anda tidak akan dapat membeli atau menggunakan Perkhidmatan. Untuk maklumat lanjut tentang cara HUAWEI melindungi data peribadi dan cara anda boleh menggunakan hak anda untuk mengakses, membetulkan dan mengehadkan data peribadi yang disediakan di sini, sila lawati dan baca: https://consumer.huawei.com/my/support/service-privacy-notice/.
13. By purchasing the HUAWEI Care, Customer agree to be bound by this Terms and Conditions and HUAWEI’s decisions are final and binding. No correspondence or appeals will be entertained. HUAWEI reserves the right to the final and ultimate interpretation of this HUAWEI Care. HUAWEI reserves the rights to add, amend or vary the terms and conditions of the Campaign at any time without further notice.
14. To the fullest extent permissible by laws, Customer agrees to discharge and release HUAWEI and its employees, officers, directors, shareholders, agents, representatives, parent companies, affiliates, subsidiaries, licensees, advertising, promotion, and fulfilment agencies, from any liabilities and claims (including from breach of contract, tort, negligence or any other cause of actions at law or equity) arising out of or in any way connected to this Campaign.
15. This Campaign and the Terms and Conditions herein shall be governed by the laws of Malaysia.