1. Preface
We sincerely hope you would be satisfied with the new product. Based on laws and regulations related to the protection of consumer rights and interests in Malaysia and Huawei's policies, Huawei Technologies (Malaysia) Sdn. Bhd.(“Huawei”) formulates Huawei's product warranty policy, according to which you could return, replace, or repair the products return, replace, or repair the products. We are willing to provide related services.
2. Warranty services
    2.1. Warranty object and scope
    2.1.1 Accessories
    2.2. Warranty services
    2.2.1 Replacement services Replacement Period
    Within 7 days after purchasing (including 7 days), if a performance fault relates to a manufacturing defect in the product (Hardware functional fault), you can choose to replace it with the same model and specification. Replacement Guide
  1. (1) If you purchased the product in retail store, please go to the store to apply for replacement.
  2. (2) If you purchased the product on the online store, please apply for replacement according to the guide on website.
  3. (3) Please back up and delete your personal data before returning the device.
  4. (4) It is recommended that you check the following list before applying for replacement:
  5. Service Type The host and accessories are complete. The packing box is complete. Invoice without altering
    2.2.2 Maintenance services Free Maintenance Period
  6. (1) Free Maintenance service of Accessories
  7. a) Within warranty period from the date of purchase,if a performance fault that is not caused by human damage occurs on the accessories, you could enjoy the free maintenance services below.
  8. Product Name Warranty Remark
    Accessories with Mobile Phone & Tablet
    Headset(with Handset) 6 months
    Cable(with Handset) 6 months
    Charger(with Handset) 6 months
    Removable battery 6 months
    Protector(cover, film) No warranty DOA can be replacement
    Accessories with PC
    MateDock 6 months
    Two in one Keyboard 6 months
    M-Pen 6 months
    Mouse 6 months
    PC Charge and Cable 12 months
    Accessories with IOT and Wearable
    Removable strap No warranty Strap for DOA can be replacement
    Charger(with Handset) 6 months No Scratch
    Accessories with Vision
    AV cable 12 months
    Power cord 12 months
    Camera 12 months
    Remote control 12 months
    Vision base 12 months
    Accessories for independent sales
    Wired headset Independent package Refer to seller  
    Refer to seller Active Noise Canceling Earphones
    Wireless Earphone with Bluetooth 12 months FreeBuds 3 & FreeBuds Lite
    Bluetooth Speaker Refer to seller  
    Bluetooth Headset Refer to seller  
    Power bank Refer to seller  
    Charger Refer to seller Acc-Charger, Quick Charger, Super Charger, travel chargers,
    Refer to seller Car Charger, Wireless Charger,
    Cable Refer to seller Including the data cable, transfer cables, and connectors
    Selfie Stick Refer to seller (Tripod) Selfie Stick
    Camera Refer to seller  
    Huawei Back-up 12 months  
    Body Fat Scale Refer to seller  
    Storage Card Refer to seller  
  9. b) For accessories independent sale, the product warranty starting date is subject to the day when the purchase receipt or Proof of Purchase (hereinafter referred to as POP) is issued. Invoice, invoice copy, product warranty card can be used as POP. If you are unable to provide the receipt (POP), the warranty start date will be 90 days after the manufactured date (indicated by device’s serial number). For details, you could click "https://consumer.huawei.com/my/support/warranty-query/" to check whether the device is within the warranty period.
  10. c) For accessories with device, the after-sales service shall be provided according to the valid warranty certificate of the host machine. If both the invoice and warranty card of the host machine are lost, SN of the host machine shall be used as the accessory to calculate whether the host machine is within the warranty period.
  11. Maintenance Guide
  12. (1) You could click the following link to query the nearest Huawei authorized service center: https://consumer.huawei.com/my/support/service-center/
  13. (2) Please back up your personal data before maintenance.
  14. (3) It is recommended to carry the POP when you sending the device for maintenance.
  15. Commitment of Maintenance Quality
  16. 1) Accessories replaced in non-warranty repair could enjoy a limited 90 days warranty period.
  17. 2) The staff of Huawei Authorized Service Center (ASC) will communicate with you and explain the limited warranty.
    2.2.3 Non-warranty scope Non-warranty scope of accessories
  1. (1) The accessories, such as the protective film, protective cover, and protective case that are not covered by warranty are specified during the purchase.
  2. (2) No valid maintenance vouchers and valid invoices (excluding those that can prove that the products are within the warranty period).
  3. (3) Product damage caused by accidental or man-made behavior and liquid injection.
  4. (4) The accessories do not belong to the original manufacturer.
  5. (5) Other situation of non-warranty determined by Huawei.
  • 3. Other content statements
    1. 3.1. The preceding clauses only apply to Huawei terminal products sold in Malaysia.
      3.2. The specific models can be guaranteed in Malaysia, which refers to the notices posted on the official website.
      3.3. Huawei is not responsible for any other commitments made by the seller to the customer.
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