First system startup is slow or apps/Live view freezes after a factory reset or system update on my HUAWEI tablet/phone

Applicable products： Tablet，Smartphone

Applicable system: EMUI 10.0.1, EMUI 10.1.1, EMUI 9.1.1, EMUI 9.0.1, EMUI 8.0, EMUI 8.1, EMUI 9.0, EMUI 8.2, EMUI 9.1, EMUI 10.0, EMUI 12.0, EMUI 10.1, EMUI 11.0, MagicUI 2.1, MagicUI 3.0, MagicUI 3.1, MagicUI 4.0, Magic UI 3.0.1, MagicUI 2.0, Magic UI 3.1.1, HarmonyOS 3.0, HarmonyOS 2.0, Magic UI 2.0, Magic UI 2.0.1, Magic UI 2.1, Magic UI 3.0, Magic UI 2.1.1, Magic UI 3.1, Magic UI 4.0, HarmonyOS 2.0

Applicable products：

Applicable system:

请选择

Results of query below

Unable to find results for the query, please try different key words

First system startup is slow or apps/Live view freezes after a factory reset or system update on my HUAWEI tablet/phone

Slow startup

Please wait for the system optimization process to complete. The more apps you have, the longer it will take to power on your device.

App/Live view/Notification Center/Volume bar freezing

After the device is restored to its factory settings or updated, the system will optimize the apps on the device for one week. During this period, the device may be overloaded. As a result, freezing may occur when you use the apps or open the Live view/Notification Center/volume bar. It is recommended that you charge your device for more than 4 hours (or overnight) with the screen off, and then restart your device to ensure that the apps have been optimized.

If the issue persists

If the issue persists or you encounter any difficulties, please contact the Huawei customer service hotline for assistance. We will do our best to address your needs.