Chipped paint, scratches, or white marks around the SIM card tray

Cause:

Frequently removing or inserting the SIM card or memory card may cause the surrounding area to wear and white marks to appear.

Suggestions:

We recommend that you remove or insert the SIM card or memory card only when necessary.

Chipped paint, scratches, or white marks on the metal or plastic rear cover or middle frame

Cause:

During normal use, contact between your phone and table surface, pockets, or hard objects such as keys and metal decorations in your bags may result in wear and chipped paint on the rear cover. In addition, wear, white marks, and scratches are more noticeable on phones with a dark-color or high gloss paint rear cover.

Suggestions:

Use a protective case during daily use, and regularly clean the case. Do not place your phone with hard objects, such as keys and metal decorations.

Chipped paint, scratches, or white marks on the glass rear cover

Cause:

There is an extra layer of protective paint on the glass rear cover edges to give the phone a sleek and modern appearance. It is normal to see color changes when viewing from certain angles. Huawei products have undergone strict appearance inspections before leaving the factory. Please do not be concerned.

The extra layer of protective paint may peel off if your phone is dropped to the ground or comes into contact with hard objects. Do not worry as these are normal physical changes and will not affect the functionality of your phone.

Suggestions:

Use a protective case during daily use, and do not place your phone with hard objects, such as keys and metal decorations.

Chipped paint, scratches, or white marks around the headset jack and charging port

Cause:

Frequently removing and inserting the wired earphones and charging cable may cause the surrounding area to wear and white marks to appear.

If severe wear and tear is affecting your ability to use your phone normally, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.