Update failure on my HUAWEI phone/tablet
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| Update failure on my HUAWEI phone/tablet |
If your device cannot receive the system update installation package, refer to Unable to receive system update notifications on my HUAWEI phone/tablet.
Update prerequisites:
- Remove the SD card (to avoid interference).
- Make sure that the battery level of the device is greater than 20%.
- The device has sufficient storage space.
If the update still fails after the preceding conditions are met, refer to the following scenarios:
Scenario 1: Failed to download the update package or parse the installation package
Problem:
- During the download of the update package, the progress bar is stuck for a long time.
- When downloading the update package, messages such as "Download failed", "Installation package verification failed", "Server unavailable, please try again later", and "Installation package parsing failed" display.
- During the update, messages such as "Download failed", Authentication failed, "Failed to verify the update package", and "Download failed. Please check for updates again." display.
Cause:
- The current network is unstable or restricted.
- The storage space is insufficient.
Operation:
- Ensure that the network status is good.
Reconnect to a Wi-Fi network with a better status and try again.
- Delete the data and download the update package again.
- Open Settings, search for and access Apps, find System update or Software update, and go to .
- Restart the device and download the latest installation package.
- Clear the storage space and download the update package again.
Refer to My HUAWEI phone/tablet displays a message indicating that the storage space is insufficient.
- Restore the device to its factory settings and try again.
If the download still fails, back up your data, restore the device to its factory settings, and try again. Do not restore all settings or enter the repair mode, as this may cause issues such as the device failing to power on or data loss.
Scenario 2: The update screen or startup screen is stuck during the update.
Problem:
- During updates, the system is stuck on the update screen or cannot be accessed from the startup screen.
- After the update is complete, the system is stuck on the logo screen during the restart and cannot be accessed.
- Update fails, and red text displays on the startup screen, rather than entering the system.
- During updates, the device automatically restarts and then enters the update screen. The message "Software install failed" displays along with a red exclamation mark, and the system cannot be accessed.
Operation:
- Charge it for at least 30 minutes, and then check to see if you can power it on.
- If the device still cannot be powered on, press and hold the Power button and Volume down button, or press and hold the Power button for more than 10 seconds (depending on the device model) to forcibly restart the device.
- If the issue persists, try restoring the system (see the following).
System restoration procedure
Recovering the system may erase your personal data. If your device can be powered on, remember to back up your data immediately.
Method 1: Restore the system using the system restoration feature.
- Enter eRecovery or eUpdate mode.
- Power off the device and keep it in charging status.
- Press and hold the Power button and Volume up button at the same time. After the device vibrates, wait for 5 seconds to enter the system restoration screen.
- If Require screen lock to power off is enabled, press and hold the Power button, select Restart, and then perform this operation.
- For phones that do not have physical volume buttons, press the Power button five times consecutively after the device is powered on and vibrates.
- Go to Update mode > eRecovery mode or eUpdate mode.
- Download the latest version and start restoration.
- Go to Download latest version and restore > Download and restore.
- Follow the onscreen instructions to connect to a Wi-Fi network. The system will then automatically obtain the installation package information and finish the download.
- Once the download is complete, the system will automatically update and restart. (Do not perform any operations during the update process. The update may take some time, so please be patient.)
Method 2: Use HiSuite to restore your device.
- Some devices do not support system restoration using HiSuite. Please refer to the actual device specifications.
- If your device supports this method, update HiSuite to the latest version on your computer before using it. You can download it from the official website: https://consumer.huawei.com/en/support/hisuite/.
- For details, refer to the following:
- Install HiSuite on your computer.
Install the latest version of HiSuite from the official website.
-
Enter Fastboot mode.
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Power off the device and connect it to your computer using a USB cable.
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Press and hold the Volume down button and Power button at the same time for several seconds to enter Fastboot mode (the robot screen). (If your device does not have physical volume buttons, press the Power button ten times consecutively until the screen turns on.)
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- Start system restoration.
- Go to HiSuite > System restoration > Continue > Start.
- Wait until the restoration is complete. (Do not disconnect the USB cable during system restoration. It may take some time for the restoration to complete, so please be patient.)
- Wait until the system automatically updates and restarts.
After the system restoration is complete, the device will automatically enter the system update mode. After the system update is complete, the device will automatically restart. (The system will be restored to the specified version and cannot be selected.)
- Install HiSuite on your computer.
If the issue persists
If the issue persists after factory reset or system restoration, or the device cannot be operated (possibly due to a hardware fault), back up your important data in advance and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.
