Ads frequently display on my HUAWEI phone/tablet lock screen or while using the device

Applicable products： Tablet，Smartphone
Applicable system: EMUI 10.0.1, EMUI 10.1.1, EMUI 14.2, EMUI 5.0, EMUI 15.0, EMUI 9.1.1, EMUI 5.1, EMUI 9.0.1, EMUI 8.0, EMUI 8.1, EMUI 9.0, EMUI 8.2, EMUI 9.1, EMUI 10.0, EMUI 11.0, EMUI 10.1, HarmonyOS 3.1, HarmonyOS 4.0, HarmonyOS 4.3, HarmonyOS 4.2, MagicUI 3.0, MagicUI 2.1, MagicUI 4.0, MagicUI 3.1, Magic UI 3.0.1, MagicUI 2.0, Magic UI 3.1.1, HarmonyOS 3.0, Magic UI 2.0, Magic UI 2.0.1, Magic UI 3.0, Magic UI 2.1, Magic UI 2.1.1, Magic UI 4.0, Magic UI 3.1, HarmonyOS 2.0
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Ads frequently display on my HUAWEI phone/tablet lock screen or while using the device

If the ads are displayed in Huawei-developed apps, call the Huawei customer service hotline for further assistance.

Problem:

The user's phone/tablet frequently displays pop-up ads, video ads that cannot be closed, or lock screen ads.

Cause:

Malicious adware may have been installed on your phone/tablet.

Solution:

You can take the following steps to resolve the issue. Skip step 1 if you are unable to access the home screen on your device.

  1. Uninstall all malicious apps

    (Note: Uninstalling an app may result in all corresponding app data being lost. If the app contains important data, remember to back up this data in advance.)

    Go to Settings > Apps & services > Apps on your phone/tablet and check for any suspicious apps (such as third-party cleanup, optimization, antivirus, device manager, file management, Wi-Fi connection, free red pocket, and weather apps) and tap Uninstall or continue to tap Deactivate and uninstall to complete uninstallation.

  2. Uninstall in Safe mode

    If your phone/tablet frequently displays ads, perform the following to enter Safe mode and uninstall malicious apps:

    Enter Safe mode
    1. EMUI 9.1 or later: Hold down on the Power and Volume up buttons when the device is powered off.
    2. Versions earlier than EMUI 9.1: Hold down on the Power and Volume down buttons when the device is powered off.
    3. Mate 30 Pro: Press the Power button five consecutive times after the phone vibrates upon being powered on.

    Enter the home screen on your phone/tablet in Safe mode, go to Settings > Apps & services > Apps, find the suspected app, and tap Uninstall or continue to tap Deactivate and uninstall to uninstall the app. After the uninstallation is complete, restart the device to exit Safe mode.

  3. If you cannot identify and remove suspicious adware using the preceding methods, please call the Huawei consumer service hotline. We will do our best to address your needs.

    Tips:

    • It is recommended that you update your phone system online and to the latest version. The new version will optimize system performance.
    • It is recommended that you enable Senior mode for the elderly by going to Settings > Accessibility features > Senior mode. Senior mode can prevent malicious app installation and running, safeguard device security, and make it easy to adjust the font size, thickness, icon size, and display size.
    • Exercise caution when downloading apps. When using your phone/tablet, avoid touching ads promising benefits like more memory space, free Wi-Fi, and cash. Try to download any new apps from HUAWEI AppGallery, where all apps have passed a rigorous security check.

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