Ads frequently display on my HUAWEI phone/tablet lock screen or while using the device

Applicable products： Tablet，Smartphone
Applicable system: EMUI 10.0.1, EMUI 10.1.1, EMUI 14.2, EMUI 5.0, EMUI 15.0, EMUI 9.1.1, EMUI 5.1, EMUI 9.0.1, EMUI 8.0, EMUI 8.1, EMUI 9.0, EMUI 8.2, EMUI 9.1, EMUI 10.0, EMUI 11.0, EMUI 10.1, HarmonyOS 3.1, HarmonyOS 4.0, HarmonyOS 4.3, HarmonyOS 4.2, MagicUI 3.0, MagicUI 2.1, MagicUI 4.0, MagicUI 3.1, Magic UI 3.0.1, MagicUI 2.0, Magic UI 3.1.1, HarmonyOS 3.0, Magic UI 2.0, Magic UI 2.0.1, Magic UI 3.0, Magic UI 2.1, Magic UI 2.1.1, Magic UI 4.0, Magic UI 3.1, HarmonyOS 2.0
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Ads frequently display on my HUAWEI phone/tablet lock screen or while using the device

If the ads are displayed in Huawei-developed apps, call the Huawei customer service hotline for further assistance.

Problem:

The user's phone/tablet frequently displays pop-up ads, video ads that cannot be closed, or lock screen ads.

Cause:

Malicious adware may have been installed on your phone/tablet.

Solution:

Uninstall malicious apps

(Note: Uninstalling an app may result in all corresponding app data being lost. If the app contains important data, remember to back up this data in advance.)

 
  • If your device cannot access the home screen, enter Safe mode to perform the uninstall process.
  • Examples of suspected app types: third-party cleanup and acceleration apps, optimization apps, antivirus apps, device manager apps, file management apps, Wi-Fi apps, walking-for-money apps, and weather apps.
  • Direct uninstall

    Go to Settings > Apps & services > Apps on your phone/tablet, find suspected apps, and tap Uninstall or Deactivate and uninstall to uninstall each of them (as shown in the following figure).

  • Uninstall in Safe mode

    If your phone/tablet frequently displays ads that interfere with your operations, enter Safe mode, go to Settings > Apps & services > Apps, find the suspected apps, and tap Uninstall or Deactivate and uninstall to uninstall each of them. After the uninstallation is complete, restart the device to exit Safe mode.

Download apps in HUAWEI AppGallery

  1. When using your phone/tablet, avoid touching ads promising benefits like more memory space, free Wi-Fi, and cash.
  2. Try to download any new apps from HUAWEI AppGallery, where all apps have passed a rigorous security check.

Enable Senior mode

If the phone is intended for use by a senior, it is recommended that you go to Settings > Accessibility > Senior mode to enable the Senior mode. After the mode is enabled, enhanced protection will be enabled to prevent malware from being installed and running, ensuring device security. In addition, accessibility options will be provided for adjusting the font size, weight, icon size, and display size with great ease.

Update the system

It is recommended that you update your phone system online and to the latest version. The new version will optimize system performance.

If the issue remains unresolved

If you cannot identify and remove suspicious adware using the preceding methods, please call the Huawei consumer service hotline. We will do our best to address your needs.

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