I can't log in to Music Service due to poor network conditions or inability to connect to the server

Applicable products： Tablet，Smartphone
Applicable system: EMUI 10.0.1, EMUI 10.1.1, EMUI 4.0, EMUI 4.1, EMUI 5.0, EMUI 5.1, EMUI 9.1.1, EMUI 9.0.1, EMUI 8.0, EMUI 8.1, EMUI 9.0, EMUI 8.2, EMUI 9.1, Android 8.1.0, EMUI 10.0, EMUI 10.1
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I can't log in to Music Service due to poor network conditions or inability to connect to the server

Try the following:

  1. Clear the cache, switch to a different network type and try again. For example, if you are using mobile data, switch to Wi-Fi and try to log in again.
  2. Change your password and try again. If your password is suspected to have been compromised, you may be unable to log in.
  3. If the preceding methods fail, your current network access may be unstable. Wait a period of time before trying to log in again. If the problem persists, open Music Service, go to Library > Me > Settings > Issues and suggestions, and provide the information below for assistance.
    • *Huawei ID
    • *IMEI number (dial *#06# to check)
    • *Time of problem
    • *Problem description
    • *Contact method
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