A file downloading error occurs or a file can't be downloaded by Browser
Applicable products：
Smartphone
Applicable system:
EMUI 9.1, EMUI 10.0, EMUI 11.0
Applicable products：
Applicable system:
Results of query below
Unable to find results for the query, please try different key words
| A file downloading error occurs or a file can't be downloaded by Browser |
- Please update your browser to the latest version. Search for "HUAWEI Browser" in Appgallery, if it shows Open on the right, it means it is the latest version; if it shows Update on the right, you need to click Update to upgrade to the latest version.
- Check your network connection. Switch to a different network or use Wi-Fi, and try again.
- Use a different browser to download the file, and check whether the issue persists. If so, the issue is with the web page. If not, go to and try again.
- If the problem still persists, please provide the following information in Feedback (four/three dots on the right
>Settings>Feedback):
- [Problem screenshots or screen recordings]
- [URL of the downloading file]
- [Contact information]
You need to check Share app log to help us pinpoint the issue.
For related problems, please refer to Unable to open files downloaded using Browser
Thanks for your feedback.