Notification content still displays on the lock screen, even after the Show but hide contents switch was turned on on my HUAWEI phone
| Notification content still displays on the lock screen, even after the Show but hide contents switch was turned on on my HUAWEI phone |
You can hide the content of notifications on the lock screen by going to or /Notification center > Lock screen notifications, and enabling Show but hide contents. If the content of notifications still displays, follow the steps below to troubleshoot:
1. No lock screen password is set on the phone
Open Settings, search for and set Lock screen password. The Show but hide contents feature on the lock screen works only after Password is set.
2. Face unlock is enabled on your phone
If your phone supports face unlock and your face has been enrolled, after Show but hide contents is enabled, the phone will automatically hide the content of banner notifications when detecting a non-owner face. Only when the phone verifies that the owner is the one who is unlocking the phone, the notification content will be fully displayed.
Phones running HarmonyOS are able to identify the owner even when the owner is wearing a mask, and display the content of notification on a smart basis.
3. If the issue persists
If the issue remains unresolved, call the Huawei customer service hotline for assistance, or back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for further assistance. We will do our best to address your needs.