No sound plays or the volume is low when my HUAWEI FreeBuds/WATCH Buds earphones receive an incoming call or message notification

Applicable products： HUAWEI FreeBuds 5i，HUAWEI FreeBuds SE 3，HUAWEI FreeBuds 3i，HUAWEI FreeBuds SE 2，HUAWEI FreeBuds 7i，HUAWEI FreeBuds SE，HUAWEI FreeBuds 4E，HUAWEI FreeLace Pro 2，HUAWEI FreeBuds 3 Wired Charging Case，HUAWEI FreeBuds Pro，HUAWEI FreeBuds Studio，HUAWEI FreeClip，HONOR Magic Earbuds，HUAWEI FreeBuds Lipstick，HUAWEI FreeBuds 6i，HUAWEI FreeBuds Pro 3，HUAWEI FreeBuds Pro 2，HUAWEI FreeBuds SE 4 ANC，HUAWEI FreeBuds 5，HUAWEI FreeBuds 6，HUAWEI FreeClip 2，HUAWEI FreeBuds Pro 4，HUAWEI FreeBuds 3，HUAWEI FreeBuds 4，HUAWEI WATCH Buds
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No sound plays or the volume is low when my HUAWEI FreeBuds/WATCH Buds earphones receive an incoming call or message notification

Perform the following to troubleshoot:

  1. Go to Settings > Sounds & vibration and drag the sliders for Ringer, Messages, Notifications to adjust the volume to an appropriate level.
  2. Go to Settings > Sound & vibration > Do Not Disturb, and disable Do Not Disturb.

If the issue persists, take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.

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