Notice of the Regulation of Out-Of-Warranty Repair Job

To All Asia Pacific Authorized Service Centers:

This notice is hereby issued to announce that starting from 17/2/2019, all the HUAWEI Authorized Service Centers is compulsory to create OOW repair job in order to resolve customer’s issue efficiently by following the procedures stated below.

1.      Take picture and upload in CCP system

·       ASC engineer should take picture of the proof of purchase (POP) or warranty card, and also the specific damaged part of the device to upload to CCP system for OOW repair job during detection.

2.      Fill up the solution and customer’s feedback in CCP system

·       ASC engineer should fill up solution (including repair solution, flexible authorization), customer’s feedback during communication and also the final confirmation result in CCP system.

Asia Pacific Device Service Dept

February 11, 2020