The call screen on my HUAWEI watch disappears, or the watch displays the message "There might be too many Bluetooth devices connected. Disconnect some to answer the call."
| The call screen on my HUAWEI watch disappears, or the watch displays the message "There might be too many Bluetooth devices connected. Disconnect some to answer the call." |
Problem
Smart watches: HUAWEI WATCH Series and HUAWEI WATCH Ultimate 2 Series
Sports watches: HUAWEI WATCH GT Series, HUAWEI WATCH FIT Series, and HUAWEI WATCH D/D2
|
Device |
System Mode |
Problem |
Legend |
|---|---|---|---|
|
Smart watches |
Standard mode |
|
|
|
Power Saving mode |
When there is an incoming call on the phone or an outgoing call on the watch, the watch displays the message "There might be too many Bluetooth devices connected. Disconnect some to answer the call." |
|
|
|
Sports watches |
N/A |
Cause
- The number of Bluetooth devices that can be connected to each phone at the same time varies. If too many Bluetooth devices are connected to your phone or other exceptions occur, the call audio channel between your watch and phone will fail to be set up.
- The Phone calls switch in the watch pairing information in the Bluetooth settings on your phone has been turned off . As a result, the call audio channel between the watch and phone fails to be set up when there is an incoming or outgoing call.
Solution
- Check whether your phone is connected to multiple Bluetooth devices by going to Settings > Bluetooth on your phone. If so, disconnect your phone from other Bluetooth devices or remove connections, and try again.
- Go to Settings > Bluetooth on your phone and enable Phone calls in the watch pairing information.
When the watch is properly connected to Huawei Health, you may have manually turned on Phone calls but it is then automatically turned off. As this will be automatically enabled when you receive an incoming call from the phone or make an outgoing call from the watch, please rest assured.
- If the issue persists, restore your phone's network settings, and pair your phone and watch again. The following uses a HUAWEI phone as an example:
This operation will restore the settings of the WLAN, mobile data network, Bluetooth, and NearLink that your phone has connected to. Other data will not be deleted and other settings will not be modified.
Phone's System Version
Operation Path
HUAWEI phones running EMUI 9.0 or later
Go to Settings > System & updates > Reset > Reset network settings.
If the issue persists
If the issue persists or you encounter any difficulties, please call the Huawei customer service hotline for assistance. We will do our best to address your needs.