Unable to receive system update notifications on my HUAWEI phone/tablet

Applicable products: Smartphone
Applicable system: EMUI 10.0.1, Magic UI 3.1.1, EMUI 10.1.1, EMUI 9.1.1, EMUI 9.0.1, EMUI 8.0, EMUI 8.1, EMUI 9.0, EMUI 8.2, EMUI 9.1, HarmonyOS 3.0, Magic UI 2.0, EMUI 10.0, Magic UI 2.0.1, Magic UI 3.0, Magic UI 2.1, Magic UI 2.1.1, Magic UI 4.0, Magic UI 3.1, EMUI 11.0, EMUI 10.1, HarmonyOS 2.0, Magic UI 3.0.1
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Unable to receive system update notifications on my HUAWEI phone/tablet

If your device update fails, please call the Huawei customer service hotline for further assistance.

If you are unable to receive system update notifications on your phone/tablet, perform the following to troubleshoot:

1. Network connection issues

  1. When your device is using mobile data: Go to Tablet Manager/Optimizer > Data usage, then touch and disable Smart Data Saver, go to Network access, and enable Mobile data for Software update.
  2. When your device is using Wi-Fi: Open Settings, search for and access System update/Software update, and touch Check for updates to check whether a new version is available. If no new version is available, the system update may not have been pushed to your device. Please check regularly for system updates, and update your device at your earliest convenience.

    For more information on system updates, call the Huawei customer service hotline for further assistance.

2. You have not updated your phone/tablet recently

If you have not updated your device for a while, there will be several system versions available, so the system will no longer provide an update link and you will no longer receive system update notifications. Please contact the Huawei customer service hotline for assistance. We will do our best to address your needs.

3. There may be a cache data error

  1. Open Settings, search for and access Apps. Touch / in the upper right corner and then Show system processes. Search for and access System update/Software update, and go to Storage > CLEAR DATA.
  2. Open Settings, search for and access System update/Software update, and touch Check for updates to check for new versions.
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