Incorrect broadband account name or password
Applicable products：
HUAWEI WiFi WS5200 NEW，HUAWEI WiFi Mesh X3 Pro Suite，HUAWEI WiFi Mesh 7，HUAWEI WiFi Q2 Pro · Satellite，HUAWEI WiFi Mesh X1 Pro，HUAWEI WiFi Mesh 3，HUAWEI WiFi Mesh X3 Pro，HUAWEI WiFi WS318n，HUAWEI WiFi AX2 NEW，HUAWEI Router A1，HUAWEI WiFi AX3，HUAWEI WiFi Mesh X3 Pro Extender，HUAWEI WiFi AX2，HUAWEI WiFi Q2 Pro，HUAWEI WiFi AX3 Pro
Applicable system:
Unrelated to OS version
Applicable products：
Applicable system:
请选择
Results of query below
Unable to find results for the query, please try different key words
| Incorrect broadband account name or password |
Perform the following to troubleshoot:
- Click the eye icon in the password field to show the entered password. Confirm that the password is correct, including the capitalization and special characters.
- If you have just removed the network cable from another router or computer, your broadband service provider's server may have not released the previous dial-up connection. In this case, wait for about 5 minutes and try again.
- The broadband account may have been linked to the MAC address of the device that sets up the previous dial-up connection. In this case, try the following depending on the device type: If the dial-up device is a computer, use the function of the router to clone the MAC address of the computer, and then dial up again. If the dial-up device is a router, use the function of the router, manually enter the WAN MAC address of the router, and then dial up again.
Thanks for your feedback.
