Unable to download files from Google Drive in Petal Search
Applicable products：
Tablet，Smartphone
Applicable system:
EMUI 10.0.1, EMUI 10.1.1, EMUI 5.0, EMUI 5.1, EMUI 9.1.1, EMUI 9.0.1, EMUI 8.0, EMUI 8.1, EMUI 9.0, EMUI 8.2, EMUI 9.1, Android 8.1.0, EMUI 10.0, EMUI 10.1, EMUI 11.0
Applicable products：
Applicable system:
Results of query below
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| Unable to download files from Google Drive in Petal Search |
Problem
The message "Download request failed. Please try again." is displayed when the user opens a file and touches the Download icon after searching for and logging in to Google Drive via Petal Search.
Cause
Websites such as Google Drive require authentication information to check whether the download tool has the access permission. If the download tool does not have the access permission, the download may fail.
Solution
Advise the user to touch Open in browser on the menu bar in the lower right corner of the screen to open and download the file.
Thanks for your feedback.