1. The current models which support HUAWEI Loss Care are the following:
| Model |
| HUAWEI FreeBuds Pro 4 |
| HUAWEI FreeClip |
| HUAWEI FreeBuds 6i |
2. The charging case and other accessories of your audio product is not covered by HUAWEI Loss Care.
If both earbuds of your audio product is lost or damaged, only one earbud can be purchased at the
Discounted Price. The other earbud(s) must still be purchased at its normal price based on the
Normal Price for spare part as set out at https://consumer.huawei.com/ph/support/sparepart-price/.
3. The service period of HUAWEI Loss Care:
The HUAWEI Loss Care is valid only 1 or 2 years from the date of purchase depending on the device
model. Please read the related terms for the specific device model. The HUAWEI Loss Care is only
valid until the 11:59PM of the expiration date. For e.g., if you purchase earbuds which comes with
HUAWEI Loss Care on the 10th January 2022, the expiration date for service is 11:59PM, 9th January
2023. You can inquire about the service through My HUAWEI App or Official Website at Warranty
Query.
4. If your earbuds product was replaced (same model) due to manufacturing faults within 7 days of
purchase according to our standard warranty policy, your service rights under HUAWEI Loss Care of
your original earbuds product will be automatically transferred to the new earbuds product replaced
and the Service will restart from the date of replacement.
5. If your earbuds product is replaced due to any other reason however (outside 7 days of purchase),
the new earbuds product will only inherit the remaining Service Period of the HUAWEI Loss Care for
the original earbuds. If not the same model of earbuds product is replaced, HUAWEI Loss Care will be
rendered invalid and no refund for the HUAWEI Loss Care will be provided.
6. The following scenarios are not covered by the service of HUAWEI Care:
Any modification, disassembly, or repair of the host Product without HUAWEI's authorization.
The IMEI/SN of the host Product (charging box) are missing, damaged, or altered.
* It is no longer possible to determine whether the Product is covered under this service.
Accessories or consumables (including charging case, power adapter, battery, data cable) etc. damaged
or lost.
Product has exceeded its original warranty period.
Products was sent to third-parties other than HUAWEI Authorized Service Centers for repair.
Product failure and damage caused intentionally.
* By owning HUAWEI Loss Care (“Service”) or requesting for the services pursuant to the Service, you
consent to the collection, use, disclosure, transfer, storage and such other processing of the
personal data provided, including contact details, device details, you service information by HUAWEI
for the purposes relating to the Service pursuant to the applicable personal data protection laws in
the Philippines. HUAWEI will use and process the personal data provided for purposes related to
Service, including but not limited to the provision of the Service and any administrative matters to
facilitate the management and organizing of this Service. The personal data provided will be
disclosed to and processed by the operators of the HUAWEI Authorised Service Center for purposes of
relating to the Service. HUAWEI will retain the personal data provided for this Service for no
longer than is necessary for the purposes of the Service, unless extending the retention period is
required or permitted by law. If you object to the processing of personal data for the purposes
stated herein, you will not be able to purchase or use the Service. For more information on how
HUAWEI protects personal data and how you can exercise your rights to access, correct and limit the
personal data provided herein, please visit and read: https://consumer.huawei.com/ph/support/service-privacy-notice/.
