Free Expert Solution
Get free expert consultation at any authorized service center on HUAWEI device setup, software, or functionality issues.
Service Upgrade Program
Free
Expert Solution
Expert Solution
Free
Cleaning & Refresh
Cleaning & Refresh
Free
Diagnosis
Diagnosis
Free
System Renewal
System Renewal
Free
Round-trip Shipping
Round-trip Shipping
Free Cleaning & Refresh
Get professional exterior cleaning & dust removal for your HUAWEI device at zero cost.
Free Diagnosis
Receive a complete, complimentary diagnostic assessment for your HUAWEI device, covering performance, software, and system health.
Free System Renewal
Offer complimentary system upgrades and reinstallation services for your HUAWEI devices.
* Please backup your data before handing over your device.
Free Round-trip Shipping
Enjoy complimentary round-trip shipping for all device repairs; skip a trip to the service center.
How to Participate
Frequently Asked Qustions
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1. What kind of products are applicable for the free services during this upgrade program?Laptops, tablets, smartphones, wearables, and audio products are all covered by this free Service Upgrade Program.
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2. Where can I find service centers offering the Service Upgrade Program?You can visit HUAWEI official website (https://consumer.huawei.com/ph/support/service-center/) or My HUAWEI App > Support > nearest service center, or Support App > Services > nearest service center, to find an available service center and get the upgrade services.
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3. Is laptop disassembly cleaning service covered during the Service Upgrade Program?Laptop disassembly cleaning is not covered by the Service Upgrade Program. If you need to have your laptop cleaned after disassembly, please stay tuned to other service activities launched by HUAWEI.
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4. Can I get free screen protector service during this upgrade program?Sorry, it is not covered by the Service Upgrade Program, but you can participate in HUAWEI Service Day for free screen protector service at applicable HUAWEI service centers.
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5. How long does this Service Upgrade Program last?The program will be active from May 1, 2025 to December 31, 2025. For the latest information, please stay updated via HUAWEI’s official releases.
Terms and Conditions
1- HUAWEI Service Upgrade Program is applicable in the Philippines from 1 May to 31 December, 2025.
2- Customer can enjoy one of the free 5 services which are (Free Expert Solution, Free Cleaning & Refresh, Free Diagnosis, Free System Renewal, Free Round-trip Shipping) in the HUAWEI Service Upgrade Program and there is no number-of-times limit on the services offered.
3- Available Service Access for HUAWEI Service Upgrade Program:
| Service content | Available service access |
|---|---|
| Free Expert Solution | Waik-in Appointment, Walk-in service |
| Free Cleaning & Refresh | Waik-in Appointment, Walk-in service |
| Free Diagnosis | Waik-in Appointment, Walk-in service, Postal Repair, Send-for-Repair(2B) |
| Free System Renewal | Waik-in Appointment, Walk-in service, Postal Repair, Send-for-Repair(2B) |
4- Customers can enjoy the HUAWEI Service Upgrade Program by visiting HUAWEI Authorized Service Center or sending his device via Free Postal Service.
5- For any further needed information, please contact us on 09230990468 or via live chat through My HUAWEI App.
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