TROUBLESHOOTING
Offer you scene-based solutions and one-stop check for common phone issues.
Screen
Charging & Power consumption
Calling & Mobile network
Lag & System crashes
App errors
Cameras
Connectivity
Contacts and Messages
Etc
Device Center
By logging into your HUAWEI account, you can add a new device, manage multiple devices and
learn more about what your device can do.
Smart Diagnosis
One tap to check software and hardware of your phone,
always keep an eye on your device conditions.
Start diagnosis
Start diagnosis
Service centers
Locate the nearst Huawei Customer Service Center. Make an appointment online or join a queue in advance.
Locate the nearst Huawei Customer Service Center.
Make an appointment online or join a queue in advance.
Spare Part Prices
Easy access to spare part prices;
Genuine spare parts with quality assurance; Transparent pricing to protect your rights.
Benefits
Easy to check or purchase the benefits for your devices.
Use E-card as your warranty invoice.
Repair progress
Query the product repair progress.
More Services at Hand
More services await you to explore: track the ongoing service, scan, shake and other functions.
Always be ready to provide HUAWEI device users quailifed after-sales services.
How to find Support App?
Option 1
Option 2
Open Support App on the home screen:

Find the icon of Support App and tap to enter.
Search Support App with HUAWEI Assistant:

Scroll down the blank space and type "Support" in the search box, then you can find it easily.