Support App

Official HUAWEI Support App with One-stop Services

Device center

An overview of all devices and service info.
Personalized solutions to meet your needs.

Troubleshooting

One tap to locate your device's problems and offer you solutions to fix them in time.

  • Diagnosis
  • Smart diagnosis of your device
    Useful solutions to common problems
    Step-by-step guidance to fix them by yourself

Service centers

Help you locate the nearest service center quickly with its address, contact info and business hours provided.
You can also make an appointment and line up online in advance.

Send for repair

Easy to place an order, timesaving and trustworthy.
Door-to-door service, repair devices without leaving your cozy home.
No shipping cost, more covenience.

Start your repair at home

Place a repair order and have logistics supplier picked your device at home.

Free shipping cost

No need to pay for sending and delivering fee.

Track real-time repair progress

Keep a track of the repair progress of your orders.

Hot activities

Stay tuned to popular promotional activities.
Official services safeguard your repair with more benefits.

More services

Spare parts price

Convenient to query the price of spare parts from HUAWEI official channels, with assured high quality and transparent pricing mechanism.

Benefits

Easy to check or purchase benefits for your devices, use e-card as your warranty invoice.

Repair progress

Track repair progress of your device, know your repair time and location within one tap.

Door-to-door service

Have professional technicians fixed your device at home.

Discover

Useful tips and tricks help you to explore your new devices and become a master of them.

Video clips

Watch trending videos to get more fun from your device.

Product zone

What's special on your new device? Find your answers here.

Huawei Mobile Services

To obtain support for rich Huawei Mobile Services, find your guidance here to make your user experience more satisfying.

How to find Support App?

Search it with HUAWEI Assistant:

Scroll down any blank space on the screen and type "Support" in the search box, then you can find it easily.

Update Support App to the latest version

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