HUAWEI Service Carnival
HUAWEI Care gives you protection for your new HUAWEI device for a period of one or two years from the date of purchasing the new HUAWEI device, which includes replacing the accidentally damaged part of the phone.
The customer should request to purchase from the HUAWEI Care service at the same time of purchasing a new device, the customer must request the service when purchasing the device or within 24 hours from the time of purchasing the device.

  • There are 5 types of HUAWEI CARE
  • ● HUAWEI Care for mobiles & tablets
  • ● HUAWEI Care for Wearable
  • ● HUAWEI Loss Care for FreeBuds
  • ● Extended Warranty for HUAWEI Matebooks
  • ● HUAWEI Care extended warranty for Monitors
HUAWEI Care for mobiles & tablets
It provides you a protection against the accidental damages during the care period (1 Year/ 2 Years) from the date of purchase which includes (one/two) replacement respectively.

It is divided into two parts:

1- One Year protection with one replacement (cover Screens Only)
2- Two Years protection with two replacements (cover Screens + Main Parts)

  • (1) 100% Original spare parts
  • (2) Service Quality Guaranteed
  • (3) Free Postal Service Available
  • (4) Manufacturer Warranty Remains Valid
  • (5) There is a replacement fee for every replacement process.

For Repurchase: it is only applicable for a device which has been purchased within 24 hours.



Product Name 24 Months Protection Service
with 2 Replacements
Service Price (20% off) (SAR)
12 Months Protection Service
with a Replacement Service
Price (20% off) (SAR)
Replacement Fee (SAR)
P40 pro+ 399/499 159/199 79
P40 pro 399/499 159/199 79
P40 359/449 135/169 79
Mate 40 pro 399/499 159/199 79
Mate 30 pro 359/449 135/169 79
nova 8 239/299 103/129 79
nova 7 SE 239/299 103/129 79
nova 7 239/299 103/129 79
nova 7i 239/299 63/79 79
nova 5T 239/299 103/129 79
MatePad pro 12 399/499 159/199 79
MatePad Pro 359/449 135/169 79
Matepad 11 239/299 135/169 79
MatePad T8 239/299 103/129 79
MatePad T10s 239/299 103/129 79
MatePad T10 239/299 103/129 79
MatePad 239/299 103/129 79
Y9a 239/299 103/129 79
Y8p 239/299 63/79 79
Y7A 239/299 63/79 79
Y6p 239/299 63/79 79
Y5p 239/299 63/79 79
Y7p - 63/79 79
HUAWEI Care for Wearable
It provides you with a protection against the accidental damages for the wearables devices such as Freebuds & watches and it is divided into two parts:

1- One Year protection with one replacement
2- Two Years protection with two replacements

  • ● For Freebuds: the service cover to replace the earbuds & the charging case.
  • ● For Watches: the service cover to replace the screen and the mainboard, the straps are not included.

  • (1) 100% Original spare parts
  • (2) Service Quality Guaranteed
  • (3) Free Postal Service Available
  • (4) Manufacturer Warranty Remains Valid
  • (5) There is a replacement fee for every replacement process.

For Repurchase: it is only applicable for a device which has been purchased within 24 hours.



Product Name 24 Months Protection Service
with 2 Replacements
Service Price (20% off) (SAR)
12 Months Protection Service
with a Replacement
Service Price (20% off) (SAR)
Replacement Fee (SAR)
FreeBuds3 79/99 55/69 79
Freebuds 4 79/99 - 79
FreeBuds pro 79/99 55/69 79
FreeBuds 3i 79/99 55/69 79
FreeBuds 4i 79/99 55/69 79
Watch GT2 143/179 79/99 79
Watch GT2 pro 143/179 79/99 79
WATCH GT 2e 143/179 79/99 79
WATCH 3 143/179 79/99 79
WATCH 3 pro 143/179 79/99 79
TalkBand B6 143/179 79/99 79
WATCH FIT 143/179 79/99 79
HUAWEI Loss Care for FreeBuds
HUAWEI Care gives you a one-year warranty against losing one of the two earphone, only once within 12 months
The customer is charged only a nominal amount as a fee for obtaining the service.

For Repurchase: it is only applicable for a device which has been purchased within 24 hours.



Product Name 12 Months Loss Care Service
with oneReplacement
Service Price (15% off) (SAR)
Replacement Fee (SAR)
FreeBuds 3 33/39 108
FreeBuds Pro 33/39 128
FreeBuds 4 33/39 176
FreeBuds 4i 20/24 55
Extended Warranty for HUAWEI Matebooks
It extends the hardware warranty for one additional year upon the expiry of the standard warranty of purchased product, subjected to terms and conditions.
  • (1) Replacement/Repair with 100% genuine spare parts
  • (2) Service quality guaranteed
  • (3) HUAWEI One-stop service, easy to claim & repair
  • (4) Manufacturer Warranty Remains Valid

For Repurchase: it is only applicable for a device which has been purchased within 10 months.



Product Name 12 Months Extended Warranty
Service Price (20% off) (SAR)
Matebook XRPO 2020 279/349
MateBook X 2020 279/349
Matebook D16 R5 512GB 199/249
Matebook D14 i7 512GB 199/249
Matebook 14 R7 512GB 199/249
Matebook D15 i5 512GB 159/199
Matebook D15 R7 512GB 159/199
Matebook D14 i5 512GB 159/199
Matebook D14 R7 512GB 159/199
Matebook 14 R5 256GB 159/199
Matebook D15 R5 256GB 119/149
Matebook D14 R5 512GB 119/149
Matebook D15 i5 256GB 119/149
Matebook D15 i3 256GB 119/149
HUAWEI Care – extended warranty (for Monitors)
It extends the hardware warranty for one additional year upon the expiry of the standard warranty of purchased product, subjected to terms and conditions.
  • (1) Replacement/Repair with 100% genuine spare parts
  • (2) Service quality guaranteed
  • (3) HUAWEI One-stop service, easy to claim & repair
  • (4) Manufacturer Warranty Remains Valid

For Repurchase: it is only applicable for a device which has been purchased within 10 months.



Product Name 12 Months Extended Warranty
Service Price (20% off) (SAR)
HUAWEI Display 23.8 31/39
HUAWEI MateView GT 34" 103/129
HUAWEI MateView 28.2" 127/159
How to Purchase

HUAWEI Care can be bought from the following locations:


1- With the new device through the online store or HUAWEI official offline stores, that is through select the required HUAWEI Care plan from the existed options in purchase page under HUAWEI Care.


2- You also may purchase it after purchasing your new device within 24 hours maximum, except the PCs (matebooks) you can purchase it within 10 months after purchasing the Matebook under certain conditions.

Where to Purchase

HUAWEI Care can be bought from the following locations:

Retail Store city business district
HUAWEI Authorized Store (Al Qalah) Taiff & Baha Makwah/Almuzaylif/Qunfudhah
HUAWEI Authorized Store (Al Husain) Jubail&Qatif Qatif
HUAWEI Authorized Store (Al Jawhra) Al Jawf King Abdulaziz Rd-Sakaka
HUAWEI Authorized Store (Al Qaisar) Taiff & Baha Baha/Baljurashi
HUAWEI Authorized Store (Suwaiket) Riyadh-Sharq & East Al Sharq-Riyadh
HUAWEI Authorized Store (Taqneyat khaled) Qasim&Hail Bukairyah-Qassim
HUAWEI Authorized Store (Taqneyat khaled 2) Qasim&Hail Al Nafora-Buraydah
HUAWEI Authorized Store (Rokn Al Zakrah) Qasim&Hail Al Rass-Qassim
HUAWEI Authorized Store (Al Shahari Lltaqnyah) Qasim&Hail 30 St-Hail
HUAWEI Authorized Store (Holol) Qasim&Hail King Abdulaziz St-Unayzah
HUAWEI Authorized Store (Knoz Alkhalej Telecom) Riyadh-Batha&Ghoberah Ghoberah -Riyadh
HUAWEI Authorized Store (Advance Mobile) Riyadh-Sweedy & South Swedy-Riyadh
HUAWEI Authorized Store (ABK) Dammam SEIKO
HUAWEI Authorized Store (Plus Telecom) Hofuf Al Jawalat st
HUAWEI Authorized Store (Al Zamzami) Jubail&Qatif Jubail
HUAWEI Authorized Store (Seham) Jubail&Qatif Jubail
HUAWEI Authorized Store (Sat Telecom) Khobar Thuqba
HUAWEI Authorized Store (Yanbu) Yanbu Al Hanan-Yanbu
HUAWEI Authorized Store (ArAr) Al Hudud ash Shamaliyah Arar-Moses Bin Nusair St.
HUAWEI Authorized Store (Cute Phone) Madinah Al Hizam St-Madinah
HUAWEI Authorized Store (Matjr Alsiri) Tabuk al mahkmah st
HUAWEI Authorized Store (Al Rawad) Madinah 7 Masajid-Madinah
HUAWEI Authorized Store (SMS) Qurayat Al Quryyat Area
HUAWEI Authorized Store (Samtah) Jizan Samta-Jizan
HUAWEI Authorized Store (Alwakel Alzahbi) Khamis Mushait Al Khaldia-Khamis Mushait
HUAWEI Authorized Store (Mahail) Asir Muhayil area
HUAWEI Authorized Store (Sabiya) Jizan sabia -Jizan
HUAWEI Authorized Store (Al Balad) Khamis Mushait Al Balad-Khamis Mushait
HUAWEI Authorized Store (Royal Phone) Jizan Abu Aresh-Jizan
HUAWEI Authorized Store (Mashael Al Janoub) Jizan Alcornaish-Jizan
HUAWEI Authorized Store (Al Dayir) Jizan Al Dayier & Edabhi
HUAWEI Authorized Store (Abha) Asir Al Balad-Abha
HUAWEI Authorized Store (Asrar Khook) Jizan Beash-Jizan
HUAWEI Authorized Store (Najran) Najran Faisaliya-Najran
HUAWEI Authorized Store (Rawat Hatif) Taiff & Baha Mojamah Itisalat -Taif
HUAWEI Authorized Store (Al Mutasel) Jeddah - Palastine Al Quds Centre-Jeddah
HUAWEI Experience Stores (matebooks extended warranty is excluded)

Query & Claims

for any information, you can contact us through HUAWEI Service Hotline

8001220888

or through the Live chat from Support App.

You also can make a claim request by visiting one of our HUAWEI Customer Service Centers

Frequently Asked Questions

HUAWEI Care for mobiles & tablets

HUAWEI Care for Wearable

HUAWEI Loss Care for FreeBuds

Extended Warranty for HUAWEI Matebooks

HUAWEI Care – extended warranty for Monitors

Q1 – What is HUAWEI Care for Smart Phones & Tablets?
Answer: It is a service products that provide customer with protection for a period of time with a limited number of replacements to the accidental damaged parts for nominal charge.
Q2 – How many types of HUAWEI Care for Smart Phones and Tablets are existed?
Answer: There are two types of HUAWEI Care for Smart Phones and Tablets and they are divided based on their service period and number of replacements.
Q3 – What are the types of the HUAWEI Care for Smart Phones?
Answer: There are two different types of HUAWEI Care for Smart Phones and tablets, they are as following:
A – 1 Year protection with 1 time replacement: this type provides customer a one year protection with one replacement during the first year starting from the date of purchasing the device.
B –2 Years protection with 2 times replacements: this type provides customer two years protection with two replacement during the first year starting from the date of purchasing the device.
Q4 – Are all parts are included in this protection and all of them can be replaced?
Answer:
For 1 year protection with 1 replacement, this type of warranty only covers the screen of Smart Phones & Tablets and offers customer a one replacement for the accidental damaged screen during the first year from the purchasing day.
For 2 years protection with 2 replacements, this type of warranty covers the screen and the main parts such as main board of Smart Phones & Tablets and offers customer two replacements for the accidental damaged part during the first two years from the purchasing day.
Q5 – What are the conditions of using this protection?
Answer: There are some conditions to use this kind of protection and the main conditions are as following:
1- Customer need to buy this protections with the new devices, or maximum within 24 hours from purchasing time.
2- The purchased protection is bound to the device that it is bought for and can’t be used for other devices.
3- After purchasing the service product, and when customer want to claim the benefits, customer need to pay the claiming fees which is 79 SAR for every replacement.
Q6 – What are the features of this protection program? plan?
Answer: There are many features of this protection program, the main features are as following:
1- 100% original spare parts are used for replacements.
2- Quality of the service is guaranteed.
3- Customer need to pay a nominal fees for replacing the accidental damaged parts under this program.
Q1 – What is HUAWEI Care for wearables?
Answer: It is a service products that provide customer with protection for a period of time with a limited number of replacements to the accidental damaged parts for nominal charge.
Q2 – How many types of HUAWEI Care for wearable are existed?
Answer: There are two types of HUAWEI Care for wearables and they are divided based on their service period and number of replacements.
Q3 – What are the types of the HUAWEI Care for wearables?
Answer: There are two different types of HUAWEI Care for wearables and they are as following:
A – 1 Year protection with 1 time replacement: this type provides customer a one year protection with one replacement during the first year starting from the date of purchasing the device.
B –2 Years protection with 2 times replacements: this type provides customer two years protection with two replacement during the first year starting from the date of purchasing the device.
Q4 – Are all parts are included in this protection and all of them can be replaced?
Answer:
For FreeBuds, this type of warranty only covers the headphones and the charging case.
For Watches, this type of warranty covers the screen and the main board, watch strap is not included.
Q5 – What are the conditions of using this protection?
Answer: There are some conditions to use this kind of protection and the main conditions are as following:
1- Customer need to buy this protections with the new devices, or maximum within 24 hours from purchasing time.
2- The purchased protection is bound to the device that it is bought for and can’t be used for other devices.
3- After purchasing the service product, and when customer want to claim the benefits, customer need to pay the claiming fees which is 79 SAR for every replacement.
4- Defected part must be brought or sent to the service center with the proof of purchase.
Q6 – What are the features of this protection program?
Answer: There are many features of this protection program, the main features are as following:
1- 100% original spare parts are used for replacements.
2- Quality of the service is guaranteed.
3- Customer need to pay a nominal fees for replacing the accidental damaged parts under this program.
Q1 – What is HUAWEI Care (anti-lost warranty) for FreeBuds?
Answer: HUAWEI Care (anti-lost warranty) gives you a one-year warranty against losing one of the two earphone, only once within 12 months.
Q2 – How many types of HUAWEI Care for wearable are existed?
Answer: it is only one type, need to pay the service fee, and then pay the claiming fee at claiming time.
Q3 – Are all parts are included in this warranty?
Answer: This warranty covers the headphones only, and it offers a one headphones only for the lost one for one time during the service period (first 12 months from the date of purchase).
Q4 – What are the conditions of using this protection?
Answer: There are some conditions to use this kind of protection and the main conditions are as following:
1- Customer need to buy this protections with the new devices, or maximum within 24 hours from purchasing time.
2- The purchased protection is bound to the device that it is bought for and can’t be used for other devices.
3- After purchasing the service product, and when customer want to claim the benefits, customer need to pay the claiming fees at the claiming time.
Q5 – What are the features of this protection program?
Answer: There are many features of this protection program, the main features are as following:
1-100% original headphones are used.
2-Quality of the service is guaranteed.
3-Customer need to pay a nominal fees for a new headphone as replacement for their lost one under this program.
Q1 - What is HUAWEI Care – extended warranty for MateBooks?
Answer: For “HUAWEI Care – extended warranty for MateBooks is a service which extend the warranty for one additional year started from the expiry date of the standard warranty.
Q2 - Why HUAWEI Care - Extended Warranty (for MateBook) is more expensive than the other service product of third party?
Answer: The third-party warranty service product may looks cheap, but it is inconvenient to use that you should go to the pointed place. The most important thing is that they will use non-original spare parts, so the repair quality can’t be guaranteed. It is recommended to used HUAWEI Care - Extended Warranty (for MateBook), cause HUAWEI's spare parts are used to ensure the repair quality and support national joint warranty. You can go to a HUAWEI Authorized Service Center to repair in every Authorized Service Center of KSA. Obviously, HUAWEI Care - Extended Warranty (for MateBook) is more convenient for maintenance.
Q3 - Can I purchase HUAWEI Care - Extended Warranty (for MateBook) after that my product is repaired at HUAWEI Customer Service Center?
Answer: If you didn't purchase HUAWEI Care - Extended Warranty (for MateBook) for your product before, and is still in-warranty after being repaired at HUAWEI Customer Service Center, meanwhile the product is still within 10 months after being purchased, so you can purchase a new HUAWEI Care
Q4 - How can I check the repair status of my MateBook device?
Answer: You can query whether you have extended warranty rights on the HUAWEI Device official website or membership service app the next day after purchasing a product in a store.
Q5 - Can I have a warranty if my MateBook's screen cracks or liquid is injected into my MateBook after purchasing HUAWEI Care - Extended Warranty (for MateBook)?
Answer: HUAWEI Care - Extended Warranty (for MateBook) is applicable only to non-man-made damages that occur during the normal use of the product. Therefore, broken and injected MateBook production during the warranty period of HUAWEI Care - Extended Warranty (for MateBook) can’t be repaired free of charge.
Q6 - How can I reclaim the benefit?
Answer: You can follow one of the next steps:
Call HUAWEI Hotline 8001220888. There will be our agent carry out an initial assessment of your claim.
You can visit one of our Authorized Service Center in KSA.
Q7 - How about the warranty period after using HUAWEI Care - Extended Warranty (for MateBook)?
Answer: HUAWEI will guarantee 90 days warranty of the product after using HUAWEI Care - Extended Warranty (for MateBook).
Q8 - What spare parts are you using?
Answer: Our engineers will use the original spare parts to repair your device,we can guarantee the quality of repair,if there is any problem with your device again, you can contact us.
Q9 - How long can it be repaired?
Answer: Please don't worry, you can query the repair status through Support APP, HUAWEI Consumer Business Official Website or HUAWEI KSA hotline: 8001220888.
Q1 - What is HUAWEI Care – extended warranty for Monitors?
Answer: For “HUAWEI Care – extended warranty for Monitors is a service which extend the warranty for one additional year started from the expiry date of the standard warranty.
Q2 - Why HUAWEI Care - Extended Warranty (for Monitors) is more expensive than the other service product of third party?
Answer: The third-party warranty service product may looks cheap, but it is inconvenient to use that you should go to the pointed place. The most important thing is that they will use non-original spare parts, so the repair quality can’t be guaranteed. It is recommended to used HUAWEI Care - Extended Warranty (for Monitors), cause HUAWEI's spare parts are used to ensure the repair quality and support national joint warranty. You can go to a HUAWEI Authorized Service Center to repair in every Authorized Service Center of KSA. Obviously, HUAWEI Care - Extended Warranty (for Monitors) is more convenient for maintenance.
Q3 - Can I purchase HUAWEI Care - Extended Warranty (for Monitors) after that my product is repaired at Huawei Customer Service Center?
Answer: If you didn't purchase HUAWEI Care - Extended Warranty (for Monitors) for your product before, and is still in-warranty after being repaired at HUAWEI Customer Service Center, meanwhile the product is still within 10 months after being purchased, so you can purchase a new HUAWEI Care
Q4 - How can I check the repair status of my Monitors device?
Answer: You can query whether you have extended warranty rights on the Huawei Device official website or Support App the next day after purchasing a product in a store.
Q5 - Can I have a warranty if my Monitors cracks or liquid is injected into my Monitors after purchasing HUAWEI Care - Extended Warranty (for Monitors)?
Answer: HUAWEI Care - Extended Warranty (for Monitors) is applicable only to non-man-made damages that occur during the normal use of the product. Therefore, broken and injected MateBook production during the warranty period of HUAWEI Care - Extended Warranty (for Monitors) can’t be repaired free of charge.
Q6 - How can I reclaim the benefit?
Answer: You can follow one of the next steps:
Call HUAWEI Hotline 8001220888. There will be our agent carry out an initial assessment of your claim.
You can visit one of our Authorized Service Center in KSA.
Q7 - How about the warranty period after using HUAWEI Care - Extended Warranty (for MateBook)?
Answer: HUAWEI will guarantee 90 days warranty of the product after using HUAWEI Care - Extended Warranty (for MateBook).
Q8 - What spare parts are you using?
Answer: Our engineers will use the original spare parts to repair your device,we can guarantee the quality of repair,if there is any problem with your device again, you can contact us.
Q9 - How long can it be repaired?
Answer: Please don't worry, you can query the repair status through Support APP, HUAWEI Consumer Business Official Website or HUAWEI KSA hotline: 8001220888.
》》 Click to view terms and conditions of HUAWEI Care