Worry-Free Care Package

FAQ

• 1. How is the start date of the Worry-Free Care Package benefit calculated?

  You can benefit from the services of the HUAWEI Worry-Free Care Package starting from the purchase date of your eligible product. The validity period depends on the replacement service in question (please refer to the table above which specifies each duration according to the product/component involved).

• 2. When can I check the details of my Worry-Free Care Package benefit?

  You can view your benefit details after activating the device. The package is offered complimentary to the eligible device's standard warranty.

• 3. Is the Worry-Free Care Package included with the device, or do I need to purchase it separately?

  You do not need to make an additional/separate purchase. The Worry-Free Care Package is included as a supplementary service for the eligible devices mentioned above.

• 4. Do I need to pay anything to use the Worry-Free Care Package?

  No, no fees will be charged to you for using the HUAWEI Worry-Free Care Package, including labor costs for replacing the relevant components.
  However, please note that the benefit of the free replacement services under the HUAWEI Worry-Free Care Package is subject to the condition of the device and may therefore require prior repair of any damage affecting other parts, if applicable. Such repairs may independently incur additional charges.

• 5. Does the Worry-Free Care Package come bundled with new devices of all models?

  No, currently, the Worry-Free Care Package is only available for the eligible new models and devices listed above.

• 6. Is the Worry-Free Care Package available for devices purchased through all channels?

  No. Availability of this limited-time bundle may vary by country and purchase channel. Please refer to the actual offer at the time of purchase.

• 7. Does the complimentary repair under the Worry-Free Care Package use original parts?

  Yes. Repairs are performed at HUAWEI authorised service centres using brand-new original parts, with both parts and labour provided free of charge.

• 8. My HUAWEI device was purchased in another country. Can I claim complimentary repairs under the Worry-Free Care Package in the UK?

  No. The Worry-Free Care Package can only be processed in the country where the device was purchased.

• 9. Does the Worry-Free Care Package affect my statutory consumer rights?

  The Worry-Free Care Package is provided in addition to your statutory consumer rights and does not affect any rights or remedies you may have under applicable consumer law, including your rights in relation to faulty or non-conforming goods.