Vip Service Vip Service

Get Started With

VIP Service

VIP Service to get your new HUAWEI phone started

Face-to-Face Service

Enjoy our Face-to-Face Service at selected HUAWEI stores or customer service centers

Transfer your data

Get assistance with seamless transfer of your contacts, photos, videos, calendars and more from your old device to your new HUAWEI device

Installing Apps

Get top Apps up and running in your new HUAWEI device

For further queries and information about above offers, please contact us through the following official channels:

Terms & Conditions
  • 1. VIP Services are entitled within the first twelve (12) months of purchase only. Purchase receipt of the device will be required for verification purposes.

  • 2. VIP Services is available for devices which operate with HUAWEI Mobile Services.

  • 3. VIP Services:

    a) Benefits available under VIP Services.

    Open My HUAWEI App - Support tab, tap on “Benefits” on Quick Services section to check for your device benefits.

    b) Visit VIP Service point with your purchase receipt.

    1. HUAWEI Customer Service Center Melrose Arch Johannesburg Shop H37G, the Piazza, Melrose Arch, Melrose North 2196
    2. HUAWEI Customer Service Center Canal Walk Shopping Center Cape Town Shop 96, Canal Walk Shopping Centre, Century Boulevard, Century City Cape Town
    3. HUAWEI Customer Service Centre - Cornubia Mall Shop U91, Cornubia Dr, Mount Edgecombe Country Estate 2, Mount Edgecombe, 4302
    4. HUAWEI Customer Service Centre - Menlyn Park Shopping Centre Shop LG4, Menlyn Park Shopping Centre, Cnr Atterbury Road & Lois Avenue Menlo Park Pretoria
    5. HUAWEI Customer Service Center – Somerset Mall Shop G 231, Somerset Mall, Centenary Dr, Somerset West, Cape Town, 7130

  • 4. Upon visiting a VIP Services point, you will receive an invitation to complete a satisfaction feedback survey through My HUAWEI App.