Huawei Social Media Privacy Notice

Huawei is, jointly with the operators of social media platforms (hereinafter referred to as “Social Media Platforms” or “Platforms”), the data controllers of your personal data when you use the Huawei Fan Pages respectively.

Please note that the privacy policies of the Platforms also apply to the data processing within the framework of the Social Media Platforms. Further information on how certain Platforms, amongst others, process your personal data, including the legal basis they rely on and the approaches to exercise your rights against them, can be found via:

Facebook: https://www.facebook.com/privacy/policy/.
Twitter: https://twitter.com/en/privacy
Instagram: https://privacycenter.instagram.com/policy/?entry_point=ig_help_center_data_policy_redirect
YouTube: https://policies.google.com/privacy?hl=en-GB
LinkedIn: https://www.linkedin.com/legal/privacy-policy
TikTok: https://www.tiktok.com/legal/page/row/privacy-policy/en

Your data is processed to provide you with the fan pages, and to make the pages more attractive and suitable for our users, as well as to confirm the right time and scope of our publications. We also process your personal data in order to respond to your queries if you send us a direct message through these fan pages. The processing is based on our legitimate interest in operating this fan page.

a) Non-personally identifiable usage and performance statistics.
As part of the operation of the fan pages, we are able to access statistical data of different categories from the Platforms. This involves data of both registered and unregistered users. We only receive anonymous data about you via the Platforms, but the Platforms do also process personal data on their own.

We are able to access the following statistical data: Total number of page views, “Like” information, page activities, post interactions, video views, scope of the posts, comments, shared content, responses, proportion of men and women, origin by country and city, language, views and clicks in shops, clicks on route planners and clicks on phone numbers.

b) Personal data
We also process your personal data where you interact with us directly, for example, post on our wall or send us a private message regarding an inquiry or issue. The personal data we will process will depend on your particular interaction or query but may include: Social Media Username; Issue / Inquiry; Details of your Huawei device you queried about; Name and Contact Details.

We will collect and use your personal data only for the purposes stated in this notice.

Please also consider the abovementioned data policy of the Social Media Platforms to be additionally applied here for the data processing activities.

We retain your personal data for up to 24 months . After the retention period expires, we will delete or anonymise your personal data, unless otherwise required by laws and regulations.

The deletion of the comments and other interactions you left on these platforms is governed by the data protection guidelines of the platform operators as mentioned above.

We process your personal data within Malaysia and your personal data is stored in Singapore. Huawei complies with all applicable legal requirements to safeguard your personal data transferred outside of Malaysia. We will also transfer your personal data between the countries in which we operate in accordance with the standards and conditions of applicable data protection laws, including standards and conditions related to security and processing.

We outsource part of our customer service operations to Concentrix a third-party vendor acting on our behalf. They only process personal data as necessary to fulfil their contracts with us and according to our strict instructions. They do not process any personal data for their own purposes.

Please note that your use of the fan pages may also involve data processing operations of the social media platforms outside Malaysia. The data protection guidelines of platform operators apply here. In addition, due to the nature of the Internet, contributions published by you on this or other pages of the social media platforms are available worldwide.

You have the following rights and choices:

• Right of access
  You can request a confirmation as to whether or not personal data about you is processed and you can, where applicable, receive a copy of personal data we process about you.
• Right of portability
  You can receive certain data that you have provided to us in a machine-readable format.
• Right of erasure (‘right to be forgotten’)
  You can have your data erased under certain conditions.
• Right of rectification
  You can have your inaccurate data corrected and incomplete data completed.
• Withdraw consent?
  You can withdraw consents to the processing of personal data based on your consents.
• Right to object
  You can object to processing of your data to certain purposes such as direct marketing.
• Right to restrict processing
  You can restrict processing of your personal data under certain conditions.

To exercise your privacy rights, lodge a privacy complaint or raise a general data protection inquiry to our Data Protection Officer (DPO), please visit our Data Subject Right Portalor contact us at the following details:

Huawei Technologies (Malaysia) Sdn. Bhd.
Suite 34-01, Level 34, Integra Tower, the Intermark,348, Jalan Tun Razak, 55000 Kuala Lumpur, Malaysia.

You also have the right to complain to your local data protection authority.

For prize promotions on our social media fan pages, the data within the prize promotion is processed for the purpose of conducting the respective prize promotions. The legal basis for the data processing is the fulfilment of contract (prize promotion terms and conditions) and the legitimate interest (provided that your interests and fundamental rights do not override such interests).

We would only process the data you provide for the purpose of prize promotions and/or what is necessary for the conduct of the prize promotion. This concerns in particular:

• a) User Profile to determine the winner
• b) Contact Details to deliver the prizes (name, phone number, email address, address)
• c) Any additional information relevant to the prize promotion (e.g. date of birth, identity information, previous participations, etc.)

There is no legal obligation for you to provide the data; however, failure to submit the information will result in us being unable to consider you as a candidate when awarding prizes.

All data will be retained for a period of 7 years from the closing date of the prize promotion and will then be deleted unless there is a legal obligation to store them.

We may also transfer your data in some cases to service providers who are directly involved in the prize promotion as a partner or who are processing the data on our behalf.