EXTENDED WARRANTY | HUAWEI Support Malaysia

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HUAWEI CARE - Extended Warranty

Thank you for considering HUAWEI CARE - Extended Warranty Service Product ("Extended Warranty"), we will endeavour to provide you with satisfactory service.

By purchasing Extended Warranty, you confirm that you have read and agree to the Terms and Conditions herein: -

1. Product name：HUAWEI CARE - Extended Warranty Service Product ("Extended Warranty")

2. Product content：With Extended Warranty, we, Huawei Technologies (Malaysia) Sdn. Bhd. provide your HUAWEI device with an additional twelve (12) months or twenty (24) months warranty (“Extended Warranty Period”) in addition to the standard warranty period of your HUAWEI device based on the period you purchased.

The terms and conditions for warranty services under the Extended Warranty will be the same as the terms and conditions of HUAWEI standard warranty policy available at https://consumer.huawei.com/my/support/warranty-policy/

**The Extended Warranty covers your main device only and does not cover accessories such as power adapters, batteries, headphones, data cables, free gifts, etc.

3. Product features during Extended Warranty：

i. Nationwide maintenance service:

Any Huawei Authorised Service Center in Malaysia can provide the maintenance/repair services during the Extended Warranty Period.

ii. Original parts: 100% original parts

4. Out of the scope of Extended Warranty：

i. Device is beyond the Extended Warranty Period based on serial number of the device, and there is no valid maintenance certificate or the maintenance certificate for the device is abnormal;

ii. The label attached to the device is damaged, such as the serial number label of the device is damaged or missing, the tamper-proof label is damaged or replaced privately, the waterproof label is damaged or discoloured and etc.;

iii. The normal wear and tear, corrosion, oxidation, rust, deterioration and natural wear of the device；

iv. Defects on the appearance of the device, such as paint removal, scratches, fading, etc.;

v. Unauthorized disassembly, repair and modification (including hardware or system software modification) of the device without permission and authorization of Huawei;

vi. Failure to follow the instruction manual or connecting the device with non-Huawei accessories, causing damage to the device or abnormal function;

vii. Failure or damage due to improper use (such as falling, squeezing, liquid injection, etc.); or

viii. Failure or damage caused by force majeure (such as earthquake, fire, lightning strike, unstable voltage, etc.).

1. Repurchase：

If you did not purchase the Extended Warranty during the purchase of your HUAWEI device, you can still purchase the Extended Warranty for your HUAWEI device from a participating HUAWEI Authorized Service Center within ten (10) months from the date of purchase of your HUAWEI device provided that: -

i. You shall provide the original proof of purchase of your HUAWEI device, such as the receipt of purchase to the participating HUAWEI Experience Store (HES) for verification purposes, so as to determine whether your HUAWEI device is eligible for the purchase of Extended Warranty; and

ii. The participating HUAWEI Experience Store (HES) are as follows: -

Huawei Experience Store, Suria KLCC