APAC Region Warranty
1. Introduction to APAC Region Warranty
To provide consumers with a premium service experience, we have configured APAC Region Warranty. Consumers can enjoy warranty and paid repair services in the supported country/region stated in section 2.1 below. For details about the benefits and usage rules, see the following sections.
2. Supported Countries/Regions
2.1 Countries/Regions where the product is for sale: China, Malaysia, Philippines, Cambodia, Thailand and Singapore.
*The commencement time of the warranty service in a country/region is subject to the time when the product is for sale in that country/region.
*The device purchase from China unable to claim at the other country however if purchase from other APAC country can claim at China.
3. Applicable Cases
|
Type |
Warranty Policy |
Country/Region Where the Product Is Purchased |
Cross-country/region Warranty |
|
Basic benefits |
Return/Replacement |
Supported |
Not supported |
|
In-warranty repair |
Supported |
Supported |
|
|
Out-of-warranty repair |
Supported |
Supported |
|
|
Value-added benefits |
For example, Extended Warranty, Accidental Damage Protection, and more (subject to the value-added benefits supported by each country/region) |
Supported |
Not supported |
|
Service product purchase |
For example, Extended Warranty, Accidental Damage Protection, and more (subject to the service products supported by each country/region) |
Supported |
Not supported |
4. Product Coverage
|
Category |
Subcategory |
APAC Region Warranty |
|
Main device |
Main device |
Supported |
|
Accessories in the packaging |
Charger |
Not supported |
|
Cable |
Not supported |
5. Scenarios and Strategies
5.1 Warranty in the local country/region
Follow the existing warranty policies of each country/region. For details, see the warranty policies on the Support official website of each country/region.
5.2 Cross-country/region warranty
5.2.1 Basic warranty period and in-warranty repair of the device
The basic warranty period and in-warranty repair policy are implemented according to the policies of the country/region where the product is purchased. For details, see section 5.3.
5.2.2 Man-made damage service with surviving device warranty
Definition: Despite man-made damages during the warranty period, the repair for the main device can still be covered under warranty if the conditions listed in the following table are met. The following table lists the general rules for renewing warranty for the main device.
|
Prerequisites |
The user agrees to pay a one-off repair fee for man-made damages, the main device is within the warranty period, and the cases in section 5.2.3 are not involved. |
|
Spare Parts That Can Be Replaced |
Front cover assembly |
|
Rear cover assembly |
|
|
Mainboard |
|
|
Warranty Status of the Repaired Main Device |
Comply with the warranty policies of the country/region where the device is purchased. For details, see section 5.3. |
|
Warranty Status of Replaced Parts |
Comply with the warranty policies for man-made damage service with surviving device warranty in the country/region where the repair is performed. For details, see section 5.3. |
5.2.3 Chargeable repair out of the warranty
Definition: If any of the cases listed in the following table occurs during the warranty period, or the warranty period of the main device has expired, the in-warranty service will no longer be provided for the main device. Only the paid components are covered under warranty.
|
Main Device Status |
Potential faults still exist after repair without permission, liquid damage, deformation, warranty period expiration, and man-made damage, and other cases that have been confirmed by the Huawei Customer Service Center to be out of warranty exist. |
|
Warranty Status of the Repaired Main Device |
Out of warranty |
|
Warranty Status of Replaced Parts |
Comply with the out-of-warranty maintenance policies of the country/region where the repair is performed. For details, see section 5.3. |
5.3 Warranty Policies of Each Country/Region
|
Country/ Region |
Basic Warranty Period (Month) |
In Warranty |
Out of Warranty |
||||
|
In-Warranty Repair |
Man-made Damage Service with Surviving Device Warranty |
Out-of-Warranty Repair |
|||||
|
Warranty Period of the Main Device |
Warranty Period of Replaced Parts |
Warranty Period of the Main Device |
Warranty Period of Replaced Parts |
Warranty Period of the Main Device |
Warranty Period of Replaced Parts |
||
|
Malaysia, Philippines, Thailand, Singapore, Cambodia |
12 |
Maintain the original warranty period. |
Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one). |
Maintain the original warranty period. |
Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one). |
None |
90 days |
|
Chinese mainland (excluding Hong Kong, Macao, and Taiwan) |
12 |
Maintain the original warranty period or extend the warranty period by 30 days (subject to the longer one). |
Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one). |
Maintain the original warranty period or extend the warranty period by 30 days (subject to the longer one). |
Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one). |
None |
90 days
|
*The basic warranty period in the preceding countries/regions is for the main device. The warranty period of accessories such as chargers is subject to the general warranty policy of the country/region.
*The in-warranty maintenance period and post-maintenance warranty period of the device in each country/region comply with relevant laws and regulations of the country/region. If there is any conflict, resolve it based on relevant laws and regulations of each country/region.
6. Note
6.1 The above terms are only used to explain the APAC Region Warranty service that comes with the HUAWEI PURA70 Series.