Consumer Packing Guide for Postal Repair

1. Remove accessories: Remove accessories other than the host, such as SIM/SD card, charger/cable, protective case/film, and receiver. For monitor products, remove the cable and charger first, then remove the base and support.
2. If there are accessories, such as chargers and cables, pack the accessories separately to avoid squeezing and damages.
3. Please mail your proof of purchase with the device together.

1. It is important to take device type and weight into consideration when choosing a suitable package to ensure your package arrives safely and undamaged at our postal service center.
2. We recommend you to pack and protect your device with durable double-layer corrugated boxes. It is not suggested to use multi-used carton, as its strength and safety protection has been reduced.
   1. If the device is less than 2kg: single-layer corrugated box.

      

   2. If the device is more than 2kg: corrugated box with two or more layers.

   

3. Suitable-sized box: If the box is too small, the devices cannot be protected by cushioning foam, etc., and are easily damaged when impacted by external forces; if the box is too large, the devices cannot be fixed in a position and are easily damaged by shaking during transportation.
4. If there are several devices, pack each device separately and it is suggested to fill the box with cushioning foam to protect the device from any damages due to collisions.
   1. Cushioning foam/paperboard: they are for filling the gaps in boxes and secure items to reduce movement.

      

   2. Cushioning film: wrap the device to protect it from any damages caused by humidity and collision.

      

5. Use encapsulation tape for shipping to seal the box along the corner of both ends and the middle of the flip cover to ensure the secure of the bottom and will not loosen or crack during shipping.
   1. Sealing in the shape of “H”: Use the tape to seal the middle of the seam with the length of more than 50mm at both ends ot 2/5 of the height of the box. Seal the box along the two sides and the corners.

      

   2. Sealing in the shape of “王”: first seal the box in the shape of “H”, and seal it in the shape of “I” from the middle of the box.

      

Packing methods are different for each device, please refer to the following instructions.

It is suggested to pack your device with the original packaging box. If you do not have it, please pack your device with other boxes.

1. Use the original packaging box:

   Put the device into a transparent bag with the screen facing up in the box and close the cover, then wrap it with cushioning foam for more than two turns. Seal the box in the shape of a cross with the tape, and put it into the shipping box (preferably two-layer corrugated box). Fill the box with foams and use sealing tape to seal the box in the shape of “H” or “王”.

2. Use other packages:
   1. Power off the device and put it into a transparent bag, wrap it with buffer paper/bubble wrap for at least 5 times, wrap the two ends of the device, stick the tape on the cushioning foam in the shape of “+”.
   2. Clear the box and keep it free of sundries inside, put the cushioning foam at the bottom of the box. Place the wrapped device into the box. Fill the gap with cushioning foam and seal the box with the tape in the shape of “H” or “王”.

      

Before packing, please remove the accessories other than the host, such as receiver, charger and cable. If there are any faulty on the accessories and need to be sent with the host, please pack the host and the accessories separately to avoid damages due to squeezing and rubs.

It is suggested to pack your device with the original packaging box. If you do not have it, please pack your device with other boxes.

1. Use the original packaging box:

   Put the device into the packing bag, place the device in the fixed position of the box and close the cover, then seal the box with the tape.

   

2. Use other packages:
   1. Power off the device and put it into a transparent bag. Wrap it with cushioning foam for more than 5 turns, then stick the tape to fix it, wrap it transversely for at least 5 turns, seal it with the tape in the shape of “井”.

      

   2. Clear the box and keep it free of sundries inside, put the cushioning foam at the bottom of the box. Place the wrapped device into the box. Fill the gap with cushioning foam and seal the box with the tape in the shape of “H” or “王”.

      

Before packing, please remove the charging cable, signal cable, base and support (if it is detachable) and pack them separately. They are needed to be isolated when placed in the box to avoid any damages due to squeezing and rubs.

It is suggested to pack your device with original packaging box. If you do not have it, please pack your device with other boxes.

1. Use the original packaging box:
   1. Put a soft cloth on the table, place the monitor flat on the table with the screen facing down, push up the quick disassembly button on the back of the monitor and lift up the lower end of the base support to remove the support.

      

   2. Turn the screw at the bottom to separate the base from the support.

      

   3. Wrap the monitor with a packing bag, put the monitor and the base in the fixed position of the packaging foam and close the foam.

      

   4. Place the carton horizontally, put the foam into the box, leave the box upright, close the cover, and seal around the edge of box with adhesive tape.

      

2. Use other packages:
   1. Put a soft cloth on the table, place the monitor flat on the table with the screen facing down, push up the quick disassembly button on the back of the monitor and lift up the lower end of the base support to remove the support.

      

   2. Turn the screws at the bottom to separate the base from the support.

      

   3. Wrap the monitor with cushioning foam for at least 5 turns horizontally and fix it with adhesive tapes, then wrap it for at least 5 turns vertically.

      

   4. After the monitor is wrapped with foam, it shall be pasted and wrapped tightly with adhesive tape in the shape of a “+”. Wrap the support and base with the bubble wrap, and seal it with the tape.

      

   5. Place the wrapped monitor, support and base into the box separately, fill the gap with bubble foam to avoid any damages from shaking and seal the box with tape in the shape of “H” or “王”.

      

1. Please affix the waybill to a conspicuous place on the box to ensure that your package reaches the service center safely. (If you can access to a printer, please print the waybill out and refer the picture as attached below )
2. Please remove any other waybills or labels from the box to avoid mis-delivery.
3. If you don't have access to a printer, please handwrite the details containing the following information on an A4 paper and affix it to the packaging box:
   1. Current address:
   2. Mailing address:
   3. Consignment number: