HUAWEI Support

1. The current model which support HUAWEI Screen Protection are as following:

2. HUAWEI Screen Protection Service(except Foldable Device):

If the screen of your HUAWEI device is broken or cracked due to accidental collision, accidental drop, or pressure during normal use, you are eligible for a one-time replacement of the original HUAWEI screen.

If other parts of the device are damaged along with the screen, these damages are not covered under the HUAWEI Screen Protection Service. If the screen cannot be replaced due to damage to other parts, or if the replacement could potentially damage the screen, you must first pay for the repair of the damaged parts before using the Screen Protection Service to replace the screen.

3. HUAWEI Screen Protection Service (Foldable Device):

If the main (internal) screen is broken, cracked, or malfunctioned due to accidental collision, dropping, or crushing of the HUAWEI Mate X6 and HUAWEI Mate XT device under normal use, you can use the Screen Protection Service (Foldable Device) to repair it (only one repair service is available, and a service fee will be charged for the repair).

The HUAWEI Mate X6 charges as follows:

If only the main screen is replaced, a service fee of RM300 will be charged;
If only the cover screen is replaced, a service fee of RM200 will be charged;
If the main screen and the cover screen are replaced at the same time, a service fee of RM500 will be charged.

The HUAWEI Mate XT charges as follows:

If only the screen is replaced, a service fee of RM 600 will be charged;

4. You may refer to the following table for more information:

5. Paid maintenance

The following situations do not fall within the service scope of the HUAWEI Screen Protection Service, Screen Protection (including the back cover) Service, Screen Protection Service (folding machine) and HUAWEI Authorized Service Center will charge for repairs according to the out-of-warranty standard:

Any unauthorized modification, disassembly, or repair of the device by third parties without HUAWEI's authorization;

(1) The nameplate and serial number of the main unit of the equipment are missing, damaged or altered, and it is impossible to determine whether it belongs to the protected equipment;

(2) Damage or loss of accessories or consumables (including but not limited to power adapters, batteries, headphones, data cables) etc.;

(3) Device failure and damage caused by intentional or criminal acts;

(4) Does not affect the appearance of the device's use function, screen scratches, wear or pigment adhesion;

(5) Device failure or damage caused by force majeure (such as earthquakes, fires, tsunamis, radioactive contamination, lightning strikes, etc.) caused by war, hostilities, military acts, armed conflicts, strikes, riots, riots, riots, terrorist activities and natural disasters;

(6) Loss or damage of data, programs, software, etc., which are not essential for the device's basic functions;

(7) Device that has exceeded the guaranteed service period;

(8) Device identified as lost or stolen;

(9) The core parts of the device are missing;

The failure caused by the liquid ingress of the equipment is not within the service scope of the HUAWEI Screen Protection Service.

6. The following scenarios are not covered by the service of HUAWEI Care:

(1) Any modification, disassembly, or repair of the host Product without HUAWEI's authorization.

(2) The IMEI/SN of the host Product (charging box) are missing, damaged, or altered.

* It is no longer possible to determine whether the Product is covered under this service.

(3) Accessories or consumables (including charging case, power adapter, battery, data cable) etc. damaged or lost.

(4) Product has exceeded its original warranty period.

(5) Products was sent to third-parties other than HUAWEI Authorized Service Centers for repair.

(6) Product failure and damage caused intentionally.

* By owning HUAWEI Screen Protection (“Service”) or requesting for the services pursuant to the Service, you consent to the collection, use, disclosure, transfer, storage and such other processing of the personal data provided, including contact details, device details, you service information by HUAWEI for the purposes relating to the Service pursuant to the applicable personal data protection laws in Malaysia, including the Personal Data Protection Act 2010. HUAWEI will use and process the personal data provided for purposes related to Service, including but not limited to the provision of the Service and any administrative matters to facilitate the management and organizing of this Service. The personal data provided will be disclosed to and processed by the operators of the HUAWEI Authorised Service Center for purposes of relating to the Service. The personal data provided may further be disclosed and/or transferred to HUAWEI's principal head of office in China and to any of its offshore affiliates or group of companies for the purpose of facilitating and supporting HUAWEI based on the similar purposes stated above. Whenever HUAWEI discloses and/or transfers your personal data to 3rd party or outside Malaysia, HUAWEI will ensure that appropriate security measures are taken. HUAWEI will retain the personal data provided for this Service for no longer than is necessary for the purposes of the Service, unless extending the retention period is required or permitted by law. If you object to the processing of personal data for the purposes stated herein, you will not be able to purchase or use the Service. For more information on how HUAWEI protects personal data and how you can exercise your rights to access, correct and limit the personal data provided herein, please visit and read: https://consumer.huawei.com/my/support/service-privacy-notice/.

* Dengan memperoleh HUAWEI Screen Protection (“Perkhidmatan”) atau meminta perkhidmatan menurut Perkhidmatan, anda bersetuju dengan pengumpulan, penggunaan, pendedahan, pemindahan, penyimpanan dan pemprosesan lain data peribadi yang diberikan, termasuk butiran hubungan, butiran peranti, maklumat perkhidmatan anda oleh HUAWEI Technologies (Malaysia) Sdn. Bhd. (“HUAWEI”) untuk tujuan yang berkaitan dengan Perkhidmatan menurut undang-undang perlindungan data peribadi yang terpakai di Malaysia, termasuk Akta Perlindungan Data Peribadi 2010. HUAWEI akan menggunakan dan memproses data peribadi yang diberikan untuk tujuan yang berkaitan dengan Perkhidmatan, termasuk tetapi tidak terhad kepada penyediaan Perkhidmatan dan sebarang urusan pentadbiran untuk memudahkan pengurusan dan penganjuran Perkhidmatan ini. Data peribadi yang diberikan akan didedahkan kepada dan diproses oleh pengendali HUAWEI Authorised Service Center untuk tujuan berkaitan dengan Perkhidmatan. Data peribadi yang diberikan mungkin selanjutnya didedahkan dan/atau dipindahkan kepada pejabat utama HUAWEI di China dan kepada mana-mana sekutu luar pesisir atau kumpulan syarikatnya untuk tujuan memudahkan dan menyokong HUAWEI berdasarkan tujuan serupa yang dinyatakan di atas. Setiap kali HUAWEI mendedahkan dan/atau memindahkan data peribadi anda kepada pihak ketiga atau luar Malaysia, HUAWEI akan memastikan langkah keselamatan yang sesuai diambil. HUAWEI akan mengekalkan data peribadi yang disediakan untuk Perkhidmatan ini tidak lebih daripada yang diperlukan untuk tujuan Perkhidmatan, melainkan melanjutkan tempoh pengekalan diperlukan atau dibenarkan oleh undang-undang. Jika anda membantah pemprosesan data peribadi untuk tujuan yang dinyatakan di sini, anda tidak akan dapat membeli atau menggunakan Perkhidmatan. Untuk maklumat lanjut tentang cara HUAWEI melindungi data peribadi dan cara anda boleh menggunakan hak anda untuk mengakses, membetulkan dan mengehadkan data peribadi yang disediakan di sini, sila lawati dan baca: https://consumer.huawei.com/my/support/service-privacy-notice/.