Premium Service
HUAWEI Care+
Region Warranty
Replacement
Exclusive Benefits
Free 1 Year HUAWEI Care+
1 Year 1 Time Accidental Damage Warranty. For the mainboard, front cover, rear cover and camera faults, each component is charged with a service fee of RM99, while other components are repaired free of charge.
APAC Region Warranty
In the event of a non-human-damage malfunction, consumers may avail of cross-border warranty services within the region across all countries where the product is jointly launched.
Free Battery Replacement
3 Years 1 Time Free Battery Replacement. If the phone maximum battery capacity is below 80%, the battery could be replaced once for free in 3 years. (subject to service center inspection result)
Free Screen Protector
2 Years 4 Times Free Screen Protector. Within a two-year period consumers are entitled to four complimentary screen protector installations.
Your Safeguard
Free 1 Year HUAWEI Care+
HUAWEI Extended Warranty worth RM309
* If you wish to add this coverage later, you may visit any HUAWEI Experience Store, HUAWEI Authorized Service Center within 10 months from the date of device purchase.
Frequently Asked Questions
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Q1: Are there any fees charged when applying the HUAWEI Care+ privileges?Yes, an additional maintenance fee of RM99 will be charged for each component (mainboard, front cover, rear cover and camera faults), while other components are repaired free of charge. (For example, if only the mainboard needs to be replaced, the charge will be RM99. If both the mainboard and front cover need to be replaced, the total will be RM198.)
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Q2: Can consumer claim for this privileges in the case where both cover and main screen was broke at the same time? How much will be charged?Yes, an additional maintenance fee of RM99 will be charged for each component (mainboard, front cover, rear cover and camera faults), while other components are repaired free of charge. (For example, if only the mainboard needs to be replaced, the charge will be RM99. If both the mainboard and front cover need to be replaced, the total will be RM198.)
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Q3: How to query benefits of HUAWEI Mate 80 Pro?You can query your HUAWEI Care+ benefits through the following official channels:
1. Select My HUAWEI App > Support > Benefits.
2. Query on the HUAWEI Consumer Business Group website.
3. Call the HUAWEI Consumer Service Hotline at 1800220086 and follow the prompts to check permissions.
Terms & Conditions
1- The Premium Service is applicable for HUAWEI Mate 80 Pro which are purchased from official sale points in Malaysia region.
2- During the accidental damage protection service validity period, if the device host fails due to accidental collision, drop, extrusion, liquid intrusion, etc. during normal use, you can enjoy 1 time accidental damage repair services.
3- The APAC Region Warranty is applicable for the basic warranty (1st year) only. The available countries are limited to selected Asia Pacific countries and regions including Malaysia, Singapore, Philippines, Thailand, Indonesia, Hong Kong, Macau and Cambodia.