Exclusive Benefits

Free 1 Year HUAWEI Care+

1 Year 1 Time Screen Protection (Require Claim) protects the device against screen damage under the coverage period.

APAC Region Warranty

Enjoy official coverage in the APAC region, ensuring that your device is supported and protected across a vast network of authorized service centers in the APAC region.

1 to 1 Proactive Care Service

Offers personalized, one-on-one support designed to address and resolve any device-related concerns for consumers. This premium service ensures that every customer receives dedicated attention, with tailored solutions and expert guidance, from troubleshooting to device optimization.

Priority Service

Experience priority service with reduced wait times and faster repair turnaround, ensuring you can get back to use your device as quickly as possible. Enjoy Maintenance & Hotline Priority for a more efficient support experience.

High-end Backup Phone

Enjoy peace of mind with access to a premium backup device while your phone is under service, ensuring uninterrupted work and daily use.

Free Collection and Delivery

Free pick-up and delivery from/to your home for repairs.

Your Safeguard

Free 1 Year HUAWEI Care+

* A maintenance fee will be charge when device is repaired using HUAWEI Screen Protection (Require Claim) : RM200 for exterior screen and RM300 for main screen.

HUAWEI Extended Warranty worth RM369

* The purchase of an additional 1-year Official Coverage for RM369 provides savings of up to RM4031 on repair costs (e.g., approximate price of the mainboard and screen) in case of malfunction due to non-human issues during the coverage period. This extended coverage minimizes repair costs while maintaining protection for your device.
* If you wish to add this coverage later, you may visit any HUAWEI Experience Store, HUAWEI Authorized Service Center within 10 months from the date of device purchase.
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Frequently Asked Questions

  • Q1: Are there any fees charged when applying the HUAWEI Care+ privileges?
    Yes, an additional maintenance fee of RM200 for exterior screen and RM300 for main screen will be charged.
  • Q2: Can consumer claim for this privileges in the case where both cover and main screen was broke at the same time? How much will be charged?
    Yes, an additional maintenance fee of RM500 (RM200 for exterior screen + RM300 for main screen) will be charged.
  • Q3: How to query benefits of HUAWEI Mate X7?
    You can query your HUAWEI Care+ benefits through the following official channels:
    1. Select My HUAWEI App > Support > Benefits.
    2. Query on the HUAWEI Consumer Business Group website.
    3. Call the HUAWEI Consumer Service Hotline at 1800220086 and follow the prompts to check permissions.

Terms & Conditions

1- The Premium Service is applicable for HUAWEI Mate X7 which are purchased from official sale points in Malaysia region.

2- The screen protection protects the device against screen damage under the coverage period and only can be claim within 1 month of the device purchase. Each serial number is eligible for only one claim.

3- The APAC Region Warranty is applicable for the basic warranty (1st year) only. The available countries are limited to selected Asia Pacific countries and regions including Malaysia, Singapore, Philippines, Thailand, Indonesia, Hong Kong, Macau, Vietnam and Cambodia.