Premier Service

APAC Region Warranty

The countries included are China, Malaysia, the Philippines, Thailand, Singapore, and Cambodia.
* The commencement time of the warranty service in a country/region is subject to the time when the product is for sale in that country/region.
* The device purchase from China unable to claim at the other country however if purchase from other APAC country can claim at China. Click here for more information on APAC Region Warranty Terms and Conditions.

Free Round Trip Postal Repair Service

Free pick-up and delivery from/to your home for repairs.

Prioritized Repair at Service Center

Enjoy expedited attention with minimized wait times and a faster turnaround for repairs, allowing you to get back to using your device as quickly as possible.

1 Time Free Screen Protector Service

Enjoy 1 time Free Screen protector service which can be claim at the HUAWEI Authorized service center.

Your Safeguard

HUAWEI Extended Warranty

Purchase additional 1 year Extended warranty

* The purchase 12-months of the HUAWEI Care Extended Warranty is valid after the expiration of the standard warranty period from the date of purchase. During the extended warranty period, the product will continue to be protected from defects in materials and workmanship under normal use and when used in accordance with the applicable product manual, in accordance with the general warranty conditions. If you have the device repaired due to defects covered by the warranty, you do not have to pay any costs for repair or shipping under the HUAWEI extended warranty.
Device 1-Year
HUAWEI Pura 70 299
HUAWEI Pura 70 Pro 399
HUAWEI Pura 70 Ultra 439
Learn more

Frequently Asked Questions

  • Q1: What is HUAWEI Care Extended Warranty?
    A: Extended warranty is a prolonged one-year warranty in addition to the standard device warranty. Within the warranty period, devices with defects covered by the warranty will be repaired free of charge. The general warranty conditions apply.
  • Q2: How to query benefits of my device?
    A: You can query your purchased HUAWEI Care benefits through the following official channels:
    1. Select My HUAWEI App > Support > Benefits.
    2. Query on the HUAWEI Official Website https://consumer.huawei.com/my/support then click on Warranty Period Query, enter your device's SN, then check the benefits attached to your device.
    3. Call the HUAWEI Consumer Service Hotline at 1800 22 0086 to get help.

Terms & Conditions

1- This offer and benefits is only applicable for HUAWEI Pura 70 Series which are purchased from official sale points in Malaysia.

2- If you purchase the HUAWEI Care Extended Warranty, it is valid after the standard warranty period expires from the date of purchase.

3- The service is not insurance, but merely an extension of the regular manufacturer's warranty.

4- During the extended warranty period, the product will continue to be protected against defects in materials and workmanship under normal use and when used in accordance with the applicable product manual, in accordance with the general warranty conditions.

5- The scope of this warranty extension is based on the general warranty conditions.

6- For any further needed information, please contact us on live chat through My HUAWEI App or HUAWEI Official website or through 1800 22 0086.