【PH】HUAWEI Postal Repair Service
| 【PH】HUAWEI Postal Repair Service |
What Is Postal Repair Service？
Due to distance and time reasons, sometimes it is inconvenient for some users to go to a service center in person. Therefore, Huawei provides postal repair service in Philippines for Huawei and Honor products (excluding smart TVs, vehicle-mounted products, and inbox accessories) purchased through Huawei-authorized channels. By postal repair, users can send their products for repair by mail and do not need to pay for the delivery.
How Long Will Postal Repair Service Take?
Within Metro Manila Areas:
Picking up from your address is 7 business days and returning the device back to your address would require additional 3 business days (excluding the repair time that would take 1-3 working days). Overall estimated turn around time for the whole process may take 13 business days. This is an estimated time only and may vary due to logistics.
Outside Metro Manila Areas:
Picking up from your address is 14 days and returning the device back to your address would require additional 14 days (excluding the repair time that would take 1-3 business days). Overall estimated turn around time for the whole process may take 31 days. This is an estimated time only and may vary due to logistics.
When can I Apply for Postal Repair Service?
Postal Repair Service can be applied at anytime you need it through official website: https://consumer.huawei.com/ph/support/express-repair/.
What are the Applicable Countries and Regions of Postal Repair Service?
Applicable Countries/Regions |
Inapplicable Countries/Regions |
|---|---|
Philippines |
Customers services and supports vary by countires and regions, please contact the local Huawei hotline for the availability of postal repair in the required country or region. |
What are the Applicable Service Centers of Postal Repair Service?
To provide more professional and effective service, only specified service centers are applicable for Postal Repair.
You can visit Huawei official website (https://consumer.huawei.com/ph/support/express-repair/create/) to submit postal repair request, and the applicable service centers will be displayed for you to select.
Postal repair is only available at Huawei postal repair centers, other types of service stores are not applicable.
What are the Applicable Product Category of Postal Repair Service?
Item |
Applicable Product |
Inapplicable Product |
|---|---|---|
Product brand |
|
Third-party brands |
Product category |
|
|
Product type |
|
|
Notes:Postal Repair Service is available to all series of the mentioned product types.
How many times Can I Use Postal Repair Service?
There is no number-of-times limit of Postal Repair Service,we are happy to offer Postal Repair Service as much as you need.
What are the Conditions of Postal Repair Service?
- E-warranty card or other types of valid POP(proof of purchase) is required.
- Through postal reapir, only product detection, repair and maintenance service are available. Return or replacement service is not available.
- Postal repair is available to all faults within and out of the warranty coverage.
What are the Charges of Postal Repair Service?
Warranty Status |
In-warranty |
Out-of-warranty |
|---|---|---|
Components of Charge |
free of charge |
The total charge=labor fee + spare part fee
|
Invoice Obtaining for Postal Repair Service
Service Access |
Invoice Type |
Obtaining Method |
Logistic Fee |
Invoice Issuance Time |
Invoice Issuer |
Remarks |
|---|---|---|---|---|---|---|
Postal Repair |
Paper invoice |
delivery with the repaired product, express |
free |
service completion day |
service center |
It's suggested to communicate with the service center about the available invoice type, issuance time and obtaining method. |
E-invoice |
E-mail, MMS message |
N/A |
What are the Available Servcie Combinations of Postal Repair Service?
Repair |
In warranty repair |
Yes |
Out of warranty |
Yes |
How to Apply for Postal Repair Service?
1 |
Submit postal repair application |
Please submit postal repair application via Official Huawei Consumer Website, Support App or Huawei Contact Center (hotline, online chat and email). |
2 |
Preparation for postal repair |
After the submittal, please get preparation for sending device repair, including: POP(proof of purchase), data backup, lock screen password removal, etc. |
3 |
Accept the repair quotation and complete payment |
Process payment in the account provided by service center if the repair plan and quotation are acceptable. |
4 |
Sign with the package |
Please signs with the package once receiving it. |
Can I Choose Express Insurance for Postal Repair?
After choosing door-to-door pickup through Huawei Support App, official website or service hotline, we'll provide you with free express insurance. Otherwise, if express insurance is selected, it may cost the insurance and logistics fee for you or your product may be rejected.