HUAWEI Service PLUS
Long and sincere service to you:
Get 5 Huawei Service Upgrades
24 Hours Online Service
Huawei Call Center 7 Days * 24 Hours Service, include: Hotline 0860861111, Email, Online Chat, Huawei Service App – HiCare.
New Service Channel
Open new Huawei Service Channel – WhatsApp Service +27614601111, 7 Days * 24 Hours Service.
EXTENDED Service Operation Time
Customer Service Center: Service operation time are extended to 12 hours from Monday to Saturday.
Service Hotline: 7x24 hours available.
FREE Device Diagnosis
Professional diagnosis covers 15 key components, identify potential issue in advance.
FREE Sterilization & System Optimization
Free sterilizing by using professional tools, optimize your operating system by using Optimizer APP.
Keep your device in best condition.
Enjoy HUAWEI Service PLUS at
|Store Name||Store Address|
|Melrose Arch Johannesburg||Shop H37G,The Piazza，Melrose Arch,Melrose North 2196|
|Canal Walk Shopping Center Cape Town||Shop 96,Canel Walk Shopping Centre,Century Boulevard,Centry City Cape Town|
About HUAWEI Service PLUS
1. What is the HUAWEI Service PLUS?
A: Based on Huawei standardized service, HUAWEI Service PLUS is an extra service pack providing for the consumers, which not only enables you to enjoy more convenient and warm Huawei service, but also to keep your devices in best condition.
HUAWEI Service PLUS contains the followings:
a. New service platform launch for WhatsApp @ +27614601111
b. EXTENDED Service Operation Time (Customer Service Center & Service Hotline);
c. FREE Device Diagnosis;
d. FREE Sterilization and System Optimization.
HUAWEI Service PLUS period: 2019.08.01-2019.12.31.
Huawei reserves the right to amend the HUAWEI Service PLUS period and its contents without prior notice.
2. Which models can enjoy HUAWEI Service PLUS?
A: All the models purchased through Huawei official channels can enjoy HUAWEI Service PLUS, but only selected models are accessible to the 90-Day Warranty Extension. For more details, please refer to the relative FAQs.
3. Can devices purchased from different Huawei official channels enjoy HUAWEI Service PLUS, such as those from operators or retailers?
A: Yes, they can.
4. Through what repair options can I enjoy HUAWEI Service PLUS?
A: To get the 90-Day Warranty Extension and enjoy the System Optimization, you are required to bring your device to Huawei Customer Service Center. For Device Diagnosis & Sterilization, you can enjoy through all available repair options in your country.
5. Can I enjoy the HUAWEI Service PLUS during the Service Day Campaign?
A: The contents of HUAWEI Service PLUS and Service Day Campaign are compatible to each other. You can enjoy both concurrently.
EXTENDED Service Operation Time
1. Where can I acquire the information of address and operation time of Huawei Customer Service Centers?
A: For further information, please click here to check.
2. What is Huawei service hotline numbers and its working hours?
A: The numbers of Huawei service hotline numbers is 0860861111 , and the working hours are 7*24h.
FREE Device Diagnosis
1. Under which circumstances can I enjoy the Free Diagnosis?
A: During the HUAWEI Service PLUS period, if you think there might be an issue of your device, then you can enjoy the Free Diagnosis.
2. How does this Free Diagnosis run a test on my device?
A: Our engineers will use the professional diagnosing tools to run an overall test on the device, which covers 15 categories and 37 detailed types, such as device performance, audio, display, touchscreen, camera, charging ability, SIM card, buttons, fingerprint identification and so on.
3. Can I request for repairing the device if diagnosed an issue?
A: If your device is still under warranty, and the issue is covered by warranty, then your device can be repaired for free. If not, we will quote you a fee for repair, and you can decide whether to accept or not.
4. If out-of-warranty issue has been diagnosed, and I would like to give up repair, do I still need to pay for the diagnosis?
A: No, you don't. During the HUAWEI Service PLUS period, Huawei will afford the diagnosis fee for you.
5. How long will the diagnosis take?
A: Usually takes 20 minutes. It may be longer in case of special situation.
6. Will Huawei retain my personal data during the diagnosis?
A: We promise you that your personal data will not be retained.
7. Will my personal data be deleted after the diagnosis?
A: The diagnosis will not delete your personal data.
FREE Sterilization and System Optimization
1. Under which circumstances can I enjoy the Sterilization and System Optimization?
A: During HUAWEI Service PLUS period, you can enjoy these services at any time if you need.
2. How do this Sterilization and System Optimization proceed on my device?
A: For Sterilization, our technician will clean up your device with the cleaning suite and then disinfect your device for 3 minutes by UV light. And for System Optimization, you can proceed the operations with the installed Optimiser APP under the guidance of our service staff to complete the service of “One Key Optimization" and "Clean-up Acceleration", which will keep your device in best condition.
3. How long will the Sterilization and System Optimization take?
A: Usually takes about 15 minutes.
4. Will my personal data be deleted after the System Optimization?
A: You can select the data which you need to optimize.
5. Can I choose both or one of them to enjoy between the Sterilization and System Optimization?
A: Yes, you can.
6. Why can't I use enjoy the System Optimization through postal repair service?
A: The System Optimization is related to your personal data, and you’re required to proceed the operations by yourself with the guidance provided by our service staff face to face. .