The message asking me not to cover the area around the rear cameras displays when I take photos on my HUAWEI phone
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The message asking me not to cover the area around the rear cameras displays when I take photos on my HUAWEI phone |
Problem:
The message asking the users not to cover the area around the rear cameras displays when the user is using the camera on their HUAWEI phone.
Reply:
- There is a laser-assisted autofocus sensor or a ToF 3D distance sensor near the rear cameras.
- If you attach a protective film to the protruding camera lens or install a non-official protective case, the laser sensor may be blocked, causing the laser/3D function to be abnormal. As a result, the phone displays the message. Please remove the protective film from the lens or remove the non-official protective case.
- If the preceding solutions do not resolve the issue, back up your data and take your device and proof of purchase to an authorised Huawei Customer Service Centre for assistance.
Thanks for your feedback.