• The proximity pairing pop-up does not display on in certain apps, such as Camera, games, and Settings, on certain tablet/phone models (such as HUAWEI nova 4e). This does not affect the Bluetooth connection, nor your ability to use the device as normal.
• If you cancel the connection request when the proximity pairing pop-up displays for the first time, the eyewear, will enter Pairing mode, and the prompt will no longer display for future connections. To display the prompt once again, turn the device screen off and on again, or re-enable Bluetooth on the device.

Perform the following steps to troubleshoot the issue:

1. Update the eyewear software and phone/tablet to their latest versions. Make sure that the eyewear firmware or software is up to date, and that your phone/tablet is running EMUI 10.0/HarmonyOS 2.0 or a later version.

   Some device models do not support the device connection service or proximity pairing pop-ups. These include the P Smart 2019, P Smart 2019+, and Y9 2019/HONOR 8/Y6 and earlier versions.

2. Enable Bluetooth on your phone/tablet. If Bluetooth is disabled on the phone/tablet, the eyewear can't be connected, which is why the proximity pairing prompt does not display.

   Enable Bluetooth on your phone/tablet, and place the eyewear within 20 cm of your phone/tablet to pair the two devices.

3. Update AudioAccessoryManager to its latest version. For devices running EMUI 11.0/HarmonyOS 2.0 or later, open AppGallery and go to Me > Updates. Find and update AudioAccessoryManager to 11.1.0.180 or a later version.
4. Update the configuration files. For phones/tablets running EMUI 10.0/HarmonyOS 2.0 or later, the required configuration files may not have been updated from the server.
   1. To update the configuration files, perform the following:
      • On a phone/tablet running EMUI 10.0 or later, go to Settings > Apps & services > Apps, touch the three-dot icon in the upper right corner, and touch Show system processes. Then search for Device connection service, go to Device connection service > Storage > CLEAR DATA, and restart the phone/tablet.
      • On a phone/tablet running EMUI 11.0/HarmonyOS 2.0 or later, go to Settings > Apps & services > Apps, search for AudioAccessoryManager, and go to AudioAccessoryManager > Storage > CLEAR DATA.

      

      When you use the cervical vertebrae health check feature on a HUAWEI Eyewear series device, open the AI Life app to synchronize the corresponding data before clearing the AudioAccessoryManager data.

   2. Connect your phone/tablet to a Wi-Fi network and enable Bluetooth, or restart your phone/tablet. Your phone/tablet will automatically update the configuration files from the server.
   3. If the issue persists, set your eyewear to Pairing mode, and place it near your phone/tablet to try again.
      

      When using the eyewear for the first time, make sure that your phone/tablet is connected to a Wi-Fi network, and that Bluetooth is enabled, so that the required configurations can be updated from the server. You can disable Wi-Fi after the required configuration files have been updated.

If the issue persists, take your device and proof of purchase to a nearby Huawei Customer Service Center for assistance.