Unable to connect to or find the Bluetooth name of the HUAWEI FreeBuds or FreeLace

Applicable products: Honor FlyPods Lite,HUAWEI FreeBuds 4i,HUAWEI FreeBuds,HUAWEI FreeBuds 3 Wired Charging Case,HUAWEI FreeBuds 3,HUAWEI FreeBuds 4,Honor Sport Bluetooth® Earphones,HUAWEI FreeBuds Pro,HUAWEI FreeLace Pro,HUAWEI Sport Bluetooth® Headphones,HUAWEI FreeBuds Studio,HONOR Magic Earbuds,HUAWEI FreeLace,HUAWEI FreeBuds Lipstick,HUAWEI FreeBuds Lite,HONOR Sport PRO
Applicable products:
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Unable to connect to or find the Bluetooth name of the HUAWEI FreeBuds or FreeLace

Follow the instructions to pair the earphones with a Bluetooth device, such as a phone, tablet, PC, or head unit. If the earphones cannot be found, cannot be connected to, or cannot automatically reconnect, refer to the following steps for troubleshooting.

  1. Ensure that your phone or tablet is running the latest system version and Bluetooth is enabled.
  2. If you are using the FreeBuds TWS earphones, place both earphones into the charging case, and leave the cover open. If you are using the FreeLace or FreeBuds Studio earphones, press and hold the Function button for at least 2 seconds to power on the earphones.

    Ensure that the earphones can be charged properly and that the battery level is above 30%. For details, see View the battery level of the FreeBuds and FreeLace series Bluetooth earphones. If the earphones cannot be charged, troubleshoot the issue by following the instructions here.

  3. Go to Settings > Bluetooth on your phone/tablet and check whether the name of the current earphones is displayed in the PAIRED DEVICES list or MY DEVICES list. If yes, touch or next to the earphones name, and touch UNPAIR or Forget This Device. If the name of the current earphones is not displayed in the list, go to the next step.
  4. Press and hold the Function button for more than 10 seconds until the status indicator flashes to restore the earphones to their factory settings. The earphones will then enter Pairing mode.
  5. On your phone/tablet, go to Settings > Bluetooth, search for and find the earphones in the list of Available devices or Other devices, and pair the earphones with your phone or tablet.
  1. If the connection still fails, disable and re-enable Bluetooth on your phone/tablet, or restart your phone/tablet. Move your phone/tablet closer to the earphones so they are less than 10 meters away from each other and try again.

If the Bluetooth earphones can be connected, update the firmware to the latest version. For details, see the firmware and software update guide for earphones.

If the issue persists, take your earphones and proof of purchase to an authorized Huawei Customer Service Center for assistance.

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