Huawei South Africa Social Media Privacy Notice
This Privacy Notice informs you about how and why the social media accounts / pages are provided to you by Huawei Technologies Africa (PTY) LTD, a company incorporated in Building 16, Huawei Office Park, 124 Western Services Road, Woodmead, Johannesburg, 2191 with registered number 2005/038288/07 (hereinafter referred to as "Huawei", "we", "us", or "our"). Below, you will find information on what kind of personal information we process, why we do it, what we use it for and how we may share it.
Our General Privacy Protection Policy can be found here: https://www.huawei.com/za/privacy-policy.
We shall collect and use your personal information only for the purposes stated in this Privacy Notice.
Personal information refers to any information that enables us to directly or indirectly identify you as a user and as defined in the Protection of Personal Information Act no 4 of 2013 as amended (“POPI”)
This Privacy Notice describes:
1. Responsible Party
Huawei is, jointly with the operators of social media platforms [Facebook/X/Instagram/YouTube/TikTok/LinkedIn] (hereinafter referred to as “Social Media Platforms” or “Platforms”), the responsible party of your personal information when you use the Huawei Pages respectively.
Please note that the privacy policies of the Platforms also apply to the personal information processing within the framework of the Social Media Platforms. Further information on how these Platforms process your personal information, including the legal basis they rely on and the approaches to exercise your rights against them, can be found via:
Facebook: https://www.facebook.com/about/privacy
X: https://x.com/en/privacy
Instagram: https://help.instagram.com/519522125107875
YouTube: https://policies.google.com/privacy?hl=en-GB
LinkedIn: https://www.linkedin.com/legal/privacy-policy
TikTok: https://www.tiktok.com/legal/page/row/privacy-policy/en
2. Purpose and Legal Basis
Your personal information is processed to provide you with the social media pages, and to make the pages more attractive and suitable for our users, as well as to confirm the right time and scope of our publications. We also process your personal information in order to respond to your queries if you send us a direct message through these pages. The processing is based on our legitimate interest in operating this page.
Data Categories
a) Non-personally identifiable usage and performance statistics.
As part of the operation of the pages, we are able to access statistical data of different categories from the Platforms. This involves data of both registered and unregistered users. We only receive anonymous data about you via the Platforms, but the Platforms do also process personal data on their own.
We are able to access the following statistical data: Total number of page views, “Like” information, page activities, post interactions, video views, scope of the posts, comments, shared content, responses, proportion of men and women, origin by country and city, language, views and clicks in shops, clicks on route planners and clicks on phone numbers.
b) Personal information
We also process your personal information where you interact with us directly, for example, post on our wall or send us a private message regarding an inquiry or issue. The personal information we will process will depend on your particular interaction or query which includes but is not limited to: Social Media Username; Issue / Inquiry; Details of your Huawei device you queried about; Name and Contact Details.
We will collect and use your personal information only for the purposes stated in this notice.
Please also consider the abovementioned data policy of the Social Media Platforms to be additionally applied here for the data processing activities.
4. Personal Information Retention Period
We retain your personal information for up to 6 months “retention period”. After the retention period expires, we will delete or de-identify your personal information, unless otherwise required by applicable laws and regulations.
The deletion of the comments and other interactions you left on these platforms is governed by the personal information protection guidelines of the platform operators as mentioned above.
5. Data Transfer and Disclosure
We process your personal information within South Africa, which is deemed to provide an adequate level of protection for personal information. Huawei complies with all applicable legal requirements to safeguard your personal information being transferred outside of South Africa.
Sharing within group companies: To fulfill the purposes above-mentioned, we may share your personal information within our group companies. Huawei has implemented global privacy practices for processing personal information protected under various data protection laws. Huawei transfers personal information between the countries in which we operate in accordance with the standards and conditions of applicable data protection laws, including standards and conditions related to security and processing.
Sharing with third parties: We may share your personal information with logistics providers to deliver or collect devices or promotional gifts/competition prizes to/from you.
We may share your personal information to meet requirements of applicable law and regulation, in response to requests from regulators, courts or government agencies, or to establish or defend our legal rights.
Please note that your use of the fan pages may also involve data processing operations of the social media platforms outside of South Africa. The data protection guidelines of platform operators apply here. In addition, due to the nature of the Internet, contributions published by you on this or other pages of the social media platforms are available worldwide.
6. Data Subject Rights
You have the following rights and choices:
- Right of access by the data subject
- Right to rectification
- Right to erasure (‘right to be forgotten’)
- Right to restriction of processing
- Right to data portability
- Right to object
- Withdrawal of consent
To contact our Information Officer, or for any questions or complaints about the processing of your personal information by Huawei, please click here.
In addition, you have the right to file a complaint with your local information protection authority, or any other competent authority.
Furthermore, you have the right to complain to a personal information protection supervisory authority about the processing of your personal information by us.
For more information, please refer to: https://consumer.huawei.com/za/privacy/privacy-policy/
For our privacy commitments in relation to other products and services, please see the applicable Privacy Statement of those products and services. If you want to learn more about Huawei's privacy commitments in general, please read our Huawei Consumer Business Privacy Statement
7. Social Media Prize Giveaway
Participation in a giveaway is free of charge and participants are not obligated to make any purchases. The giveaway is hosted solely by Huawei, and it is not sponsored, endorsed, or administrated by, or associated with, as applicable, with any social media platforms.
PARTICIPATION ELIGABILITY
To participate in the giveaway, you must
a) be at least 18 years of age,
b) live in South Africa,
c) not be a Huawei employee.
By participating in the giveaway, you confirm and warrant that you fulfill these conditions. Should it come to Huawei’s attention that that you have entered the giveaway despite not fulfilling these conditions, Huawei reserves the right to exclude you from participation and you will not be eligible to be drawn as the winner of the giveaway.
For prize promotions on our social media pages, personal information within the prize promotion is processed for the purpose of conducting the respective prize promotions. The legal basis for the data processing is the fulfilment of contract (prize promotion terms and conditions) and the legitimate interest (provided that your interests and fundamental rights do not override such interests).
We would only process the personal information you provide for the purpose of prize promotions and/or what is necessary for the conduct of the prize promotion. This relates in particular to:
- User Profile to determine the winner
- Contact Details to deliver the prizes (name, surname, phone number, email address, address, post code)
- Any additional information relevant to the prize promotion (e.g. date of birth, identity information, previous participations, etc.)
There is no legal obligation for you to provide the personal information however, failure to submit the required personal information will result in us being unable to consider you as a candidate when awarding prizes. All personal information will be retained for a period of 6 months from the closing date of the prize promotion and will then be deleted unless there is a legal obligation to store them.
We may also transfer your personal information in some cases to service providers who are directly involved in the prize promotion as a partner or who are processing the personal information on our behalf for the purpose of the prize promotion.
Please note that your use of the social media pages may also involve data processing operations of the social media platforms. The deletion of the comments and other interactions you leave on these platforms is governed by the data protection guidelines of the platform operators as mentioned above.
MPORTANT: This Privacy Notice applies to the social media pages only. For our privacy commitments in relation to other products and services, please see the applicable privacy notice of those products and services. If you want to learn more about Huawei’s privacy commitments in general, please visit Huawei Consumer Business Privacy Statement.