How do I change the service region in HUAWEIAppGallery?
| How do I change the service region in HUAWEIAppGallery? |
Notice on the Discontinuation of the Country/Region Switching Feature in AppGallery
Dear User,
Hello, thank you for your continued attention and support for the country/region switching feature in AppGallery. Due to adjustments in the service location entry, the "AppGallery > Me > Settings > Country/Region" feature will be officially removed from AppGallery version 15.7.1.300 and later. After this change, you will no longer be able to switch your country/region through the AppGallery app. Instead, you can perform the switch by going to "Settings > HUAWEI ID > Personal Information > Country/Region." We sincerely apologize for any inconvenience caused. Thank you for your understanding and support!
If you have any questions or needs, please visit https://consumer.huawei.com/en/support/contact-us/ for assistance.
Q1: Why can I still see the "Country/Region" option after updating to the latest version of AppGallery (version 15.7.1.300 or later)?
A1: Hello, to provide more convenient services, the "Country/Region" option has been moved to Settings > HUAWEI ID > Personal Information > Country/Region for switching. Please ensure that your device meets the following conditions, after which AppGallery will no longer display the option to switch country/region:
HMS Core version: 6.15.4.320 or later, AppGallery version: 15.7.1.300 or later
Q2: How can non-Huawei phone users switch their country/region after the AppGallery entry is removed?
A2: 1. Go to AppGallery > Me > Tap on your profile picture > HUAWEI ID > Personal Information > Country/Region to switch; 2. Go to AppGallery > Search for HMS Core > Open > HUAWEI ID > Personal Information > Country/Region to switch.
Frequently Asked Questions
- After reaching the limit of 20 country/region switches within 90 days, how can I download the required apps?
(1)You can search for and install the "Gbox" app in the AppGallery. , and use Gbox to download and install the apps you need.
(2)After you arrive at your destination country/region and connect to the local network, the AppGallery will be in roaming mode. You can directly search for apps released in the current country/region without needing to switch the country/region setting (apps not released in the current country/region cannot be searched for in roaming mode).
- Why cannot I find the service region I want in the list in Change country/region?
It may be because HUAWEI AppGallery is currently unavailable in this place, or this service area is unavailable due to user privacy and data protection reasons. You may efer to the country/region list for the available countries/regions.
- Why is there no option to switch service region in the AppGallery?
The reason could be that your phone or tablet does not support the function of service region switching in the AppGallery.
If you cannot change the service region due to other exceptions, contact Huawei customer service in your region and provide screenshots that show the issue and HUAWEI AppGallery client logs, or go to AppGallery > Me>Feedback for assistance.