What should I do when I cannot log in to AppGallery due to poor network conditions or being unable to connect to the server?
Applicable products： Smartphone
|What should I do when I cannot log in to AppGallery due to poor network conditions or being unable to connect to the server?|
Try the following:
- Switch to a different network type and try again. For example, if you are using mobile data, switch to Wi-Fi and try to log in again.
- Change your password and try again. If your password is suspected to have been compromised, you may be unable to log in.
- Go to , clear the cache of and , and try to log in again.
- If methods 1-3 all fail, your current network access may be unstable. Wait a period of time before trying to log in again. If the problem persists, contact customer service in your region or go to and provide the information below for assistance.
- HUAWEI ID
- Serial number/SN (dial *#06# to check)
- Time of problem
- Problem description
- Contact method
Thanks for your feedback.