Unable to update the firmware or software on my HUAWEI FreeBuds/FreeLace series earbuds

Applicable products： HUAWEI FreeBuds SE 3，HUAWEI FreeBuds 5i，HUAWEI FreeBuds 3i，HUAWEI FreeBuds SE 2，HUAWEI FreeBuds SE，HUAWEI FreeBuds 4E，HUAWEI FreeLace Pro 2，HUAWEI FreeBuds Pro，HUAWEI FreeLace Pro，HUAWEI FreeLace Lite，HUAWEI FreeBuds Studio，HUAWEI FreeClip，HONOR Magic Earbuds，HUAWEI FreeBuds Lipstick，HUAWEI FreeLace，HUAWEI FreeBuds Lite，HUAWEI FreeBuds 6i，Honor FlyPods Lite，HUAWEI FreeBuds Pro 3，HUAWEI FreeBuds Pro 2，HUAWEI FreeBuds 4i，HUAWEI FreeBuds，HUAWEI FreeBuds 5，HUAWEI FreeBuds Pro 4，HUAWEI FreeBuds 3，HUAWEI FreeBuds 4，HONOR Sport PRO
Applicable products：
zoom in pic
Unable to update the firmware or software on my HUAWEI FreeBuds/FreeLace series earbuds

Refer to Firmware and software update guide for the HUAWEI FreeBuds and FreeLace series earbuds when updating the earbuds' firmware and software. If the update fails, perform the following steps:

  1. Before updating, make sure that the battery levels of the earbuds and charging case are no less than 20%, otherwise the update may fail.
     
    • For FreeBuds Pro, the battery levels of the earbuds and the charging case should be no less than 30% , and for FreeBuds Studio, the battery level should be no less than 10%.
    • Single earbuds do not support firmware updates.
  2. Place your earbuds and phone/tablet together (within 50 cm of each other) and keep them away from sources of strong electromagnetic interference, such as microwave ovens and WLAN routers.
  3. Reset the earbuds or restore them to their factory settings, pair them with your device again, and update the earbuds.

    To update a pair of FreeLace earbuds running version 1.0.0.137 or earlier, first attach the earbuds.

If the issue persists, take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.

Helpful or not?
Yes No
Thanks for your feedback.