Your service expert

HiCare provides one-stop online services to give you hassle-free and worry-free service experience. It can quickly identify and resolve problems on your phone.

Click to download HiCare App

Discover potential
black technology

Getting started with your new phone by checking out official user guides to discover great and advanced features on the phone.

Quick Operations Backup, Restoration and Update Camera and Gallery More
* Functions may vary according to phone models

Get your problems solved anywhere, anytime

To turn on troubleshooting service| available for EMUI 8.0 and above: Open Google Play Store app , tap on Menu > My apps & games,select Hicare > Update, or, tap on Menu Setting and check the box next to “Enable auto update”.


One touch to identify and resolve system crash, lagging issue or other faults automatically.


Recover phone issue to maintain your phone in greatest performance.


Provide tips on how to prolong your phone's life span.

Smart notification on your phone's condition

HiCare pushes notification immediately upon detecting error in the system. Solutions will be provided to assist you in addressing these issues promptly.

Battery draining
Unable to make or
receive calls
No internet
Low microphone
No GPS More

Spare Part Price

Check spare part price in convenient way;
Genuine spare part, quality assurance;
Transparent pricing to protect consumer rights.

Send for repair

ave time and easy to place your order Easy maintenance to pickup;
Two-way free postage,convenient and affordable.

Service Centers

Search for the nearest or recommended service centers.

Turn on maintenance mode

Feeling insecure of your personal data while send in for repair?
Enable maintenance mode to encrypt your personal data.

More services at your fingertips

User guide, service center location, hotline contact, repair progress, spare part price and more can be found in HiCare.

Where is HiCare App?

Method 1

Open the HiCare App from your phone

The pre-installed HiCare App is in your phone's interface.

Method 2

Search from Hiboard

Type "HiCare" in the search box.

Download HiCare App now!

Click on the button below and start to download.

Click to download HiCare App